Summary
Overview
Work history
Education
Skills
Timeline
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Nora Kiss Burrows

BURTON LATIMER,NORTHAMPTONSHIRE

Summary

Results-driven professional with expertise in people management and customer service. Proven ability to analyze data and develop strategic plans that align with team capabilities, consistently achieving SLAs and KPIs. Experienced in logistical data analysis, delivery route planning, and fleet maintenance oversight. Proficient in Microsoft Office Suite, WMS, SAP, AS400, and PowerBI, with a focus on employee engagement and performance excellence.

Overview

17
17
years of professional experience
2017
2017
years of post-secondary education

Work history

Depot Manager

Biffa
Peterborough
08.2024 - 05.2025
  • Accountable for all leadership management within depot
  • Leading 35 employees inclusive of drivers
  • Budget and productivity management
  • Working closely with sales team to drive business growth
  • KPI management
  • Reviewed operational reports daily to identify areas of improvement quickly.
  • Managed depot resources to optimise productivity.
  • Ensured safe working environment by implementing robust health and safety procedures.
  • Used trend data and financial forecasts to establish accurate budgets aligned with operational needs.

DEPOT GENERAL MANAGER

EVRI
Hemel Hempstead
01.2023 - 07.2024
  • Led over 200 employees across warehouse, transport, and van operations.
  • Achieved successful turnaround of site performance, elevating largest depot to top five in four months.
  • Ensured compliance through rigorous data analysis, coaching five direct reports.
  • Managed budget and productivity to optimise operational efficiency.
  • Monitored SLAs while controlling costs effectively.
  • Supported other general managers to enhance regional operational standards.
  • Participated in depot performance management team to drive network improvements.
  • Tracked KPIs to boost profitability and achieve targeted objectives.

DEPOT GENERAL MANAGER

EVRI
Bury St Edmunds, London
12.2021 - 01.2023
  • Project of site opening in Bury St Edmunds
  • Complete uplift and movement of site from Newmarket - Design & Build
  • Working together with engineering and project management team
  • Full accountability to run existing Newmarket depot whilst project ongoing for new site
  • Successful opening of site in September 2022
  • Stabilize cost and project
  • Establish new team
  • Adhered to project governance cadence and escalation routes.
  • Used project management tools and techniques for positive, successful outcomes.

DEPOT GENERAL MANAGER

EVRI
Coventry
02.2021 - 12.2021
  • Full responsibility for depot operations and cost management
  • Accomplished project to remove all van contractors successfully implemented
  • Coaching and developing existing management on process implementation
  • Productivity uplift by process changes
  • Tracked KPIs to drive profitability and target delivery.
  • Empowered staff members to contribute to continuous improvement, quality and growth of company.
  • Scheduled regular team meetings to discuss business updates, issues and recommendations.

DEPOT GENERAL MANAGER DESIGNATE

EVRI
Central Region
09.2020 - 02.2021
  • Support process implementation in new Nottingham depot
  • Train and develop warehouse employees on night shift to uplift performance and productivity
  • Support Depot General manager with cost reduction
  • Working with the hubs to establish adequate trunking profile to suit operations
  • Implement reporting tools to support existing depot management
  • Developed and implemented budgetary and resource allocation plans.
  • Scheduled regular team meetings to discuss business updates, issues and recommendations.

DEPOT GENERAL MANAGER DESIGNATE

EVRI
East Region
04.2020 - 09.2020
  • Implemented effective customer service procedures to encourage positive feedback.
  • Tracked KPIs to drive profitability and target delivery.
  • Empowered staff members to contribute to continuous improvement, quality and growth of company.
  • Part of project team managing Sheffield site improvement plan
  • Providing operational support to colleagues to uplift performance
  • Reduction in trailer unload time
  • Full site reorganization
  • Support and training new DGM in role.

ACCOUNT MANAGER

Advanced Supply Chain
10.2019 - 04.2020
  • Addressed problems in proactive and knowledgeable manner to maintain and enhance client satisfaction.
  • Maintaining client relationship
  • Decision maker in client onboarding process
  • Invoicing and budgeting
  • Specializing in returns processing
  • Commercial involvement – securing additional business
  • Managing day to day communication with the operations and client
  • Preparing and managing monthly and quarterly reviews
  • Identify and implement process improvement to ensure business needs are met
  • Translating client forecast into a scalable operation
  • Involvement in workshops and brd meetings.

ACCOUNT MANAGER

Whistl Ltd
03.2017 - 10.2019
  • Visited customer locations to determine needs, set up contracts and provide training.
  • Collected customer feedback to help drive continuous improvement across products and service delivery.
  • Maintaining client relationships
  • Invoicing and budgeting planning
  • Overseeing a whole operation for large e-commerce clients including inbound, dispatch, returns, customer services, xdock
  • Managing day to day communications with the operation and clients
  • Completing and leading weekly meetings with clients
  • Identify and implement process improvement to ensure business needs are met
  • Translating client's forecasts into a scalable operation
  • Completing and monitoring volume projector based on kpis and volume forecast
  • Recruiting
  • Driving the team to achieve and exceed targets
  • Space planning to comply with business growth
  • Problem solving
  • Oversee and comply with a specific client's 80% growth in 12 month period
  • Managing a team of 9 supervisors with an indirect management line into a ground team of 58.

GOODS IN TEAM LEADER

Snap-On Tools
09.2015 - 03.2017
  • Train new employees
  • Complete monthly 1-2-1 meetings
  • Complete quarterly performance reviews
  • Monitor daily KPIs
  • Planning workload to targets
  • Custom clear shipments with HMRC
  • Lead and manage a team of 12
  • Accident investigation
  • Lead disciplinary meetings
  • Complete return to work interviews
  • Recruiting for own and other departments
  • Leading and attending management meetings
  • Completing attendance records.

ASSISTANT TEAM LEADER

Greggs Distribution Centre
10.2013 - 09.2015
  • Lead and manage a team of 15
  • Plan daily workload
  • Complete daily staff briefing
  • Accident investigation
  • Monitor and manage safe workplace
  • Train new employees
  • Monitor KPIs
  • Manage and book all deliveries
  • Complete attendance record.

WAREHOUSE OPERATIVE

Greggs Distribution Centre
07.2011 - 10.2013
  • Attended Health and Safety training to ensure consistent adherence to warehouse safety policies.
  • Reported issues and damages to senior warehouse staff, enabling prompt, effective resolutions.
  • Listened closely to instructions, carrying out fast-paced picking and packing in line with targets.
  • Picked, packed and dispatched high-volume orders, consistently exceeding warehouse performance targets.
  • Assisted with loading and unloading of vehicles manually and using machines.

INVENTORY CONTROLLER

Index Books Limited
04.2008 - 07.2011
  • Check stock levels
  • Complete discrepancy reports
  • Ensure there are sufficient products to meet customer requirements
  • Customer service
  • Processed and checked stock inbound and outbound deliveries, completing necessary paperwork.

Education

Diploma - Team Leading

Tresham College

High School Diploma - A Levels, Mathematics, World History, English language, Fashion design

Zichy Art School

Skills

  • People management skills
  • Effective communication
  • Relationship building
  • Data gathering
  • Strategic planning
  • SLA and KPI management
  • Client needs assessment
  • Problem-solving expertise
  • Target-driven experience
  • Concise instruction delivery
  • Workload delegation
  • Results achievement
  • Interpersonal communication
  • Customer service excellence
  • Employee development strategies
  • Cross-functional team leadership
  • Budget management
  • Microsoft Office proficiency
  • AS400 training
  • 3PL warehouse management
  • Delivery planning expertise
  • Employee engagement initiatives
  • Warehouse management systems (WMS)
  • SAP proficiency
  • Power BI analysis
  • Fleet maintenance oversight
  • Logistical data analysis

Timeline

Depot Manager

Biffa
08.2024 - 05.2025

DEPOT GENERAL MANAGER

EVRI
01.2023 - 07.2024

DEPOT GENERAL MANAGER

EVRI
12.2021 - 01.2023

DEPOT GENERAL MANAGER

EVRI
02.2021 - 12.2021

DEPOT GENERAL MANAGER DESIGNATE

EVRI
09.2020 - 02.2021

DEPOT GENERAL MANAGER DESIGNATE

EVRI
04.2020 - 09.2020

ACCOUNT MANAGER

Advanced Supply Chain
10.2019 - 04.2020

ACCOUNT MANAGER

Whistl Ltd
03.2017 - 10.2019

GOODS IN TEAM LEADER

Snap-On Tools
09.2015 - 03.2017

ASSISTANT TEAM LEADER

Greggs Distribution Centre
10.2013 - 09.2015

WAREHOUSE OPERATIVE

Greggs Distribution Centre
07.2011 - 10.2013

INVENTORY CONTROLLER

Index Books Limited
04.2008 - 07.2011

High School Diploma - A Levels, Mathematics, World History, English language, Fashion design

Zichy Art School

Diploma - Team Leading

Tresham College

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