Nora Dzhankova
Mansfield Woodhouse, Mansfield,Please select
Summary
Dedicated professional with a strong focus on customer satisfaction and adept at handling customer complaints. Bilingual communicator skilled in public speaking and team building, with a deep awareness of the retail industry. Demonstrates calm under pressure, effective problem-solving, and excellent time organisation. Proficient in sales techniques and complaint management, aiming to leverage these skills to enhance customer experiences and drive business success.
Experienced professional with focus on customer service enhancement and satisfaction. Consistently improve client relations and support through active listening and problem-solving skills. Deliver tailored solutions and maintain high standards of service.
Overview
4
4
years of professional experience
Work history
Catering assistant
Miss Cheryl Ann Cooper
Mansfield Woodhouse, Nottinghamshire
08.2025 - Current
- Supported head chef in meal planning and menu development to cater to various tastes and dietary needs.
- Collaborated with other team members for smooth catering operations during events.
- Managed inventory of catering supplies, reducing waste through efficient usage and ordering practices.
- Assisted in training new staff members, fostering a supportive work environment.
Store assistant
DNMNA
Mansfield, Nottinghamshire
05.2024 - 01.2025
- Directed customers towards desired merchandise successfully reducing search time.
- Processed transactions swiftly to reduce customer waiting time.
- Followed standard operating procedures strictly enforcing company policies and standards.
- Managed inventory effectively to prevent stock shortages.
Picker and packer
Amazon
Mansfield, Nottinghamshire
08.2021 - 05.2024
- Maintained accurate records for easy tracking of parcels.
- Conducted quality checks to maintain high standards of goods.
- Loaded lorries for timely dispatch of orders.
- Reduced order discrepancies with careful picking of goods.
- Verified order details against invoices, eliminated errors in deliveries.
Education
Higher National Certificate - Business Management and Accounting
Apex College
Nottingham 09.2024 - 07.2025
Higher National Diploma - Business Management and Accounting
Apex College
Nottingham 01.2026 -
Skills
- Customer satisfaction focus
- Handling customer complaints
- Bilingual
- Calm under pressure
- Problem-solving
- Communication skills
- Public speaking
- Team building
- Retail industry awareness
- Returns handling
- Time organisation
- Patience and composure
- Sales techniques
- Complaint management
Languages
English
Fluent
Bulgarian
Native
Affiliations
- Going on family outings
- Puzzle Solving
- Baking
Personal Information
I came to live in England 5 years ago. The work experience in my CV is only from England. I have been working since I was 16 years old in Bulgaria. I will be extremely happy to have the opportunity to work for you if you give me the chance to do it.
Timeline
Higher National Diploma - Business Management and Accounting
Apex College
01.2026 -
Catering assistant
Miss Cheryl Ann Cooper
08.2025 - Current
Higher National Certificate - Business Management and Accounting
Apex College
09.2024 - 07.2025
Store assistant
DNMNA
05.2024 - 01.2025
Picker and packer
Amazon
08.2021 - 05.2024