Noor Ul Huda Pervaiz

• In Artisan Agency, I have represented premium beauty brands (eg, Dior, Hourglass, Estée Lauder, Chanel) in high-end retail. At John Lewis, Fenwick, and Bicester Village, I delivered exceptional customer service by providing makeup and skincare services, including applying makeup and handling customer concerns professionally, and providing efficient, friendly service to uphold the brand's reputation. I consistently exceeded daily and weekly sales targets by knowing the product and upselling. In this agency, I rapidly progressed from a Sales Assistant to Keyholder to Team leader in recognition of strong performance, reliability, and leadership capability. As a team leader, I supported staff training, helped drive sales, made rotas, and ensured customer satisfaction.

• In the 36T hub, I am currently working as a travel retail assistant. In this position, we work in a dynamic, fast-paced, duty-free retail environment catering to international travellers. Delivered exceptional customer service, drove sales of premium products (including fragrances, cosmetics, spirits, and luxury goods), and maintained brand standards in line with airport retail expectations. In this particular agency, you trained and mentored new staff in customer service standards and product knowledge.

• I performed a range of non-surgical treatments, including nose filler, jawline, chin, cheeks, liquid rhinoplasty, lips, and smile lines. I have been working as an aesthetics practitioner for over a year, developing a range of skills and techniques. I am an extremely motivated individual with good communication skills. I understand the importance of ensuring customers' needs are met effectively and that they're pleased with my work. I know the safety rules implied when working with needles. I have also been working privately outside of work, working with clients.

• In a team spirit, I worked as a sales consultant. At this agency, I worked with a team of staff representing numerous brands, offering their products and services to customers. I was working in a very fast-paced, travel retail-based environment at London Heathrow Airport. I was meeting new passengers every day from all over the world and fostering good relationships with customers to maintain sales. This role includes greeting passengers, assisting with queries, providing other services, and ensuring the smooth running of the airport.

As a Salon Assistant, the skills acquired in the role include the following. Communication and customer service skills to deal with clients and keep them happy. Includes excellent listening skills, attention to detail, to display the products at their best, and keep the shop floor clean and tidy. Technical skills for operating point-of-sale systems and stock-checking systems. Whilst working in the salon, I had the key Numeracy skills for customer transactions when making payments through the POS systems. I handled all booking systems, managed emails and cancellation enquiries, and ensured professionalism when dealing with customers, making sure you're friendly and approachable.