Summary
Overview
Work history
Education
Skills
Languages
Reference
Timeline
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Noor Nazar

London,United Kingdom

Summary

Relationship focused Operations Professional with a background in Biomedical Science and over a decade of experience navigating complex stakeholder environments. Expert at fostering high-level relationships including C-suite executives and high-profile clientele while maintaining the utmost privacy and professional decorum. A problem-solver adept at operating within regulated frameworks and SOPs to ensure 100% compliance and service continuity. Multilingual communicator with a proven ability to translate intricate requirements into seamless, time-sensitive results across multiple channels.

Overview

12
12
years of professional experience

Work history

Membership Support

David Lloyd Leisure
London, Chelsea
2025.01 - Current
  • Handled member queries and complaints promptly, achieving high member satisfaction.
  • Managed end to end resolution of complex client inquiries via phone, email, face to face meetings, consistently maintaining a 24 hour SLA for response and resolution.
  • Act as primary point of contact for high profile clients, translating technical ,membership policies into clear actionable guidance.
  • Liaised with internal departments to resolve account discrepancies, providing seamless service experience.
  • Ensure 100% adherence to company policies and legal frameworks regarding membership and account processing.
  • Navigate internal SOPs to ensure all client actions are documented accurately and remain compliant with regulatory standards
  • Maintain highest level of confidentiality and data privacy while managing sensitive account information for high profile clients including C suite executives and public figures

Brand Manager

Lipault
London
2024.06 - 2026.02
  • Coordinated with sales and marketing departments, ensuring consistency in brand representation.
  • Responded to customer feedback with effective solutions, improving customer experience.
  • Coached team members, fostering a results-driven work environment.
  • Orchestrated successful PR events, elevating brand awareness.
  • Collaborated with external agencies to produce high-quality promotional materials.
  • Ensured compliance with industry standards through regular quality assessments.
  • Implemented rigorous staff training programmes enhancing overall team performance.

Store Manager

Rituals
2023.11 - 2026.02
  • Drive and deliver on Business KPIs
  • Hosting visits with senior management and head office colleagues and board of directors
  • HR management, health & safety, stock management, operational management
  • Building relationships with local marketing (Kensington Opportunity)
  • Ended 2023 second place in the region on ATV
  • Recruiting and onboarding new staff
  • Hosting in-store training events on improving sales, customer engagement, and customer service.

Assistant Manager

Rituals
2022.01 - 2023.11
  • Drive and deliver on Business KPIs, store achieved growth vs LY (£1.5 mil, +25%)
  • Achieving 100% Mystery Shop 3 quarters in a row after extensive training and coaching
  • Manage business operations at the luxury brand’s flagship store, and assisting other central London stores with any issues such as staffing, rota, etc
  • Deliver coaching and training to junior and senior staff
  • Onboarding new junior and senior recruits in the business
  • Hiring permanent, fixed term and seasonal hires
  • Manage workplace conflict and carry out investigations
  • Event planning and liaising with internal and external stakeholders
  • Collaborated with neighboring retailers such as Coach on different store events
  • Assisted HO in marketing events for a product re-launch
  • Carry out event changeovers and VM.

Assistant Manager

The Body Shop
2014.01 - 2022.01
  • Assisting in the opening of a Workshop store with a focus on customer experience and training team on product knowledge
  • Retail visual merchandising for new store openings & active CL stores
  • Assists HO branding manager with new campaign and product launches
  • Working with an external media company to shooting videos for our new make-up campaign and NP launches
  • Coaching & training for the development and progression of talent
  • Recruiting & hiring talent for central and Greater London
  • Leading sales KPIs in line with business objectives
  • Digital content creation for store social media
  • Maintain an awareness of market trends & competitor activity
  • Analyze data and create reports for the store
  • Day to day supervision and management of all store colleagues
  • Review regularly team performance and customer metrics and ensure a clear action plan is in place for improvement that includes a timely review process
  • Ensure adherence to company procedures and policies relating to the protection of company assets and the brand
  • Host internal and external company visits
  • Plan & Create rotas as per assigned payroll & individual store gaps
  • Manage customer complaints
  • Plan and carry out street events to increase footfall (+30%), conversion (+30%), and drive CRM.

Education

Biomedical Science BSc - Medicine

King’s College London
London

Skills

Technical & Scientific Analysis

  • Scientific Foundation: Academic background in Biomedical Science with a focus in Cardiovascular Physiology
  • Data Analysis: Proficient in analysing business KPIs, market trends, and customer metrics to create actionable reports and action plans
  • Technical Literacy: Proficiency in Microsoft Office Suite, Adobe Photoshop, Lightroom, and Premiere Rush

Stakeholder Management & Communications

  • High-Profile Liaison: Extensive experience managing relationships and hosting visits for Senior Management, Board Directors, and high-profile stakeholders
  • Multilingual Communications: Fluent in English, Swedish, and Persian
  • Public Speaking: Confident in delivering presentations and hosting in-store training events for large groups

Operational Excellence & Compliance

  • Regulatory Adherence: Disciplined approach to ensuring strict adherence to company procedures, policies, and health and safety standards
  • Project & Event Management: Proven ability to orchestrate PR events, marketing launches, and street events to drive footfall and brand awareness
  • Conflict Resolution: Experienced in managing workplace conflict, carrying out investigations, and resolving complex customer complaints
  • HR & Team Development: Skilled in recruiting, onboarding, and coaching talent to foster results-driven environments

Languages

English (Fluent)
Swedish (Fluent)
Persian (Fluent)
Arabic (Intermediate)

Reference

Available upon request.

Timeline

Membership Support

David Lloyd Leisure
2025.01 - Current

Brand Manager

Lipault
2024.06 - 2026.02

Store Manager

Rituals
2023.11 - 2026.02

Assistant Manager

Rituals
2022.01 - 2023.11

Assistant Manager

The Body Shop
2014.01 - 2022.01

Biomedical Science BSc - Medicine

King’s College London
Noor Nazar