Summary
Overview
Work history
Education
Skills
Languages
Timeline
CustomerServiceRepresentative
NOOR ALKAWARIT

NOOR ALKAWARIT

Manchester

Summary

Results-driven Computer Science graduated with a strong academic background and extensive experience at Amazon. Seeking a challenging role where I can apply my problem- solving skills, technical expertise, and passion for continuous learning to contribute to the success of an innovative organization.

Overview

10
10
years of professional experience
9
9
years of post-secondary education

Work history

Problem Solver

Amazon
Manchester
07.2018 - 05.2023

● Leading the PS Team to the highest standards, following the correct procedures.

● Working with Rodeo, POPS/OOPS and Quality tools to monitor the volume.

● Proactively monitor and Resolve IT infrastructure.

● Request Force picks, avoid out-of-sync AAs, and finish CPTs before time request.

● Processing Damages according to Amazon's benchmarks. Taking care of CPTs, raising trouble tickets, and communicating with Managers and leads across the Amazon estate.

Learning Ambassador

Amazon
Manchester
07.2018 - 05.2023

Training newly hired associates at Amazon facilities and providing guidance and mentoring their performance to help them become excellent at their jobs.

SLAM Operator

Amazon
Manchester
07.2018 - 05.2023

SLAM stands for (scan, label, apply, and manifest), as the SLAM machines scan the sp00 (shipping packaging number) labels on the packages to identify them and apply the appropriate shipping labels.

Sales Team Leader

adidas
Cairo, Egypt
02.2014 - 01.2015
  • Maximised sales opportunities by communicating product value propositions and selling points.
  • Motivated team members to exceed established sales targets, creating incentives to increase morale.
  • Determined problem areas and resolved issues related to profitability and KPI achievement.
  • Ensured ongoing success of sales and marketing campaigns through targeted evaluation and strategy updates.

Salesman

adidas
Cairo, Egypt
04.2013 - 01.2014
  • Fostered positive relationships with customers, enhancing loyalty and retention.
  • Processed product returns, ensuring items were clean and resaleable.
  • Used outstanding product knowledge, sales and customer relations skills to drive substantial profit increases.
  • Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.

Education

Bachelor of Science - Computer Science

University of Salford
United Kingdom
09.2018 - 07.2023

Software Developer - Frontend and Backend development

Just IT Bootcamp
Manchester
02.2023 - 05.2023

GCSEs - English, Maths, Biology,

Stockport College
Stockport
09.2017 - 06.2018

Level 1 Functional Skills - English, Maths and ICT

Manchester College
09.2016 - 05.2017

Diploma of Higher Education - Economics and Trading

University of Damascus
Syria
09.2009 - 07.2012

Skills

    Skills gained from work:

  • Capable of analysing and solving Problems
  • Doing work promptly
  • Responsible for the tasks assigned
  • Strong leadership and organizational skills
  • Managing time effectively
  • Leading the PS Team to the highest standards, following the correct procedures
  • Working with Rodeo, POPS/OOPS and Quality tools to monitor the volume
  • Proactively monitor and Resolve IT infrastructure
  • Request Force picks, avoid out-of-sync AAs, and finish CPTs before time request
  • Processing Damages according to Amazon's benchmarks
  • Taking care of CPTs, raising trouble tickets, and communicating with managers and leads across the Amazon estate


    Academic skills:

  • Microsoft Office
  • Outlook
  • Java
  • C, C, C#
  • Python
  • PHP
  • HTML, CSS, JS
  • Linux, Ubuntu
  • Kotlin
  • Database

Languages

English
Fluent
Arabic
Native

Timeline

Software Developer - Frontend and Backend development

Just IT Bootcamp
02.2023 - 05.2023

Bachelor of Science - Computer Science

University of Salford
09.2018 - 07.2023

Problem Solver

Amazon
07.2018 - 05.2023

Learning Ambassador

Amazon
07.2018 - 05.2023

SLAM Operator

Amazon
07.2018 - 05.2023

GCSEs - English, Maths, Biology,

Stockport College
09.2017 - 06.2018

Level 1 Functional Skills - English, Maths and ICT

Manchester College
09.2016 - 05.2017

Sales Team Leader

adidas
02.2014 - 01.2015

Salesman

adidas
04.2013 - 01.2014

Diploma of Higher Education - Economics and Trading

University of Damascus
09.2009 - 07.2012
NOOR ALKAWARIT