Nony Mhlanga
Enfield
Summary
Motivated and organized Project and Office Manager with experience in office administrative and stakeholder management. Effective team player with expertise in team leadership. Works well under pressure to tight timescales in both traditional and agile environments to achieve project goals. Considerable client-facing experience and has driven commitment to customer satisfaction. Skilled at identifying or anticipating problems and providing solutions. Excels through mentoring, training and empowering teams to excel in performance. Highly dependable and approachable manager offering these skills and strong work ethic.
Overview
12
12
years of professional experience
5
5
years of post-secondary education
Work History
Office/ Project Manager
Digital Money Ltd
Holborn , London
09.2021 - 03.2023
- Being the first point of contact for all clients and providing excellent service.
- Oversaw office inventory ordering, requisitions and stocking. Managed the office by keeping it presentable and following regulations and liaising with building manager.
- Project Management: Led and managed a £10,000+ Office renovation from design to delivery by overseeing and liaising with contractors. Delivered on projects' key objectives with agreed budgets, timelines and standards.
- Expertly addressed concerns and queries by the managers and CEO.
- Supervised management with daily office operations, coordinating meetings, promoting staff health and safety and other tasks as requested.
- Produced high-quality documents and presentations for internal and customer-facing needs. Provided complete meeting support, including materials and equipment preparation and minute-taking.
- Collaborated and clearly communicated across teams to achieve consistent service delivery.
- Handled conflicts and complaints with strong problem-solving and mediation skills.
- Provided proper scheduling of clients, ensuring timely and effective allocation of resources and calendars.
- Led teams in arranging corporate events and conferences for 70+ attendees. Organized and presented in workshops, seminars and trainings. Additionally, responsible for Christmas parties.
- Built rapport with key stakeholders to improve communication and operational delivery.
- Interacted with customers professionally by phone, email or in-person to provide information and direct queries to appropriate staff members.
- Managing System Failure: Worked well under pressure to manually input data for all clients globally during a 3 week system failure. Addressed queries with excellence and professionalism.
Mathematics tutor
Best Tutors Ltd
Edmonton , Haringey
01.2011 - 11.2017
Business Consultant
St Alban's District Credit Union
St Alban's , Hertfordshire
09.2016 - 09.2017
- Led a business consulting project for 1 year identifying opportunities to improve their loan book.
- Liaised with clients to understand, define and quantify the benefits and opportunities of better leveraging of technology.
- Performed client interviews and workshops.
- Produced high quality reports together with a dissertation, presenting findings to key stakeholders and identifying targeted improvements.
- Developed complete business plans and operational strategies for new and existing business.
- Offered expertise on employee and business development plans to enhance implementation and routine oversight.
- Efficiently solved key client business problems and challenges by framing problems, developing a vision and building a roadmap to deliver a modernized banking system.
- Proposed rebranding initiatives and personalised communication platforms to attract high quality customers and add value to their experience in the digitized world.
- Excellent feedback from clients and successful implementation of my recommendations.
Junior Financial Auditor
Deloitte
Bulawayo , Zimbabwe
01.2014 - 12.2014
Education
Master of Science - Business Analysis and Consultancy
University of Hertfordshire
Hatfield 09.2016 - 07.2017
Bachelor of Arts - Accounting and Finance
University of Hertfordshire
Hatfield 09.2011 - 07.2015
Skills
- Microsoft Office
- Team Management
- Project Management
- Goal Setting and Planning
- Presentation design and presenting
- Documentation and control
- Training (Mentorship) and development
- Problem solving
- Effective Interpersonal Communication
- Conflict Management
- Leadership
- Team working
- Public Speaking
Timeline
Office/ Project Manager
Digital Money Ltd
09.2021 - 03.2023
Business Consultant
St Alban's District Credit Union
09.2016 - 09.2017
Master of Science - Business Analysis and Consultancy
University of Hertfordshire
09.2016 - 07.2017
Junior Financial Auditor
Deloitte
01.2014 - 12.2014
Bachelor of Arts - Accounting and Finance
University of Hertfordshire
09.2011 - 07.2015
Mathematics tutor
Best Tutors Ltd
01.2011 - 11.2017
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