Summary
Work History
Education
Skills
Timeline
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Nonso Maryjane Metuiwe

HULL,England

Summary

Customer-oriented account officer with strong history of leading high-performance teams to meet or exceed objectives. Dedicated and hardworking with internal drive to deliver excellence. Tactical team builder with strong background in training and team development.

Work History

Accounts Officer

First City Monument Bank, FCMB
Asaba, Nigeria
07 2021 - 09 2023
  • Oversaw company accounts, bank reconciliations and payments.
  • Leveraged strong ambition and business acumen, regularly exceeding targets and expectations.
  • Prepared monthly reports, account reconciliations and financial statements.
  • Identified customer needs and developed catered solutions to meet demands.
  • Researched and applied proven marketing techniques to drive sales.

Customer Service Manager

Skyewise Group
Abuja, Nigeria
03 2019 - 05 2021
  • Communicated courteously with customers by telephone and email.
  • Improved customer service experiences to facilitate organic growth and loyalty.
  • Leveraged strong product and service knowledge to assist customers and resolve issues.
  • Took ownership of escalated customer issues and followed through to resolution.
  • Delivered feedback constructively to enhance staff performance.

Accounts Officer

Zenith bank International
Abuja, Nigeria
01 2018 - 02 2019
  • Handled customer concerns and complaints to resolve issues and build loyalty.
  • Oversaw account portfolio to deliver top-quality account services.
  • Trained and mentored new account representatives to deliver outstanding service.
  • Generated KPI reports to illustrate overall performance.
  • Documented account activity and worked within data security guidelines to safeguard confidentiality.

Accounting Intern

Small And Medium Enterprise Development Agency
Abuja, Nigeria
03 2015 - 02 2017
  • Supported preparation of financial forecasts and budgets by creating schedules and performing analyses.
  • Performed reconciliation and preparation of bank accounts on weekly basis to identify and clear transactions.
  • Supported bookkeeping activities to maintain accurate and up-to-date records.
  • Managed time strategically to prioritise urgent tasks.
  • Balanced reports to submit for approval and verification.

Education

Bachelors Degree - Accounting

Madonna University
10/2007 - 02/2013

SSCE - Science

Mother Of Perpetual Help Girls Juniorate
09/2000 - 09/2006

FLSC - Primary School

Benita International School
09/1995 - 09/2000

Skills

  • Interpersonal Communication
  • Sales Commission Knowledge
  • Bank Reconciliations
  • Organisation and Time Management
  • Attention to Detail
  • Excellent Communication
  • Customer Service Satisfaction
  • MS Office
  • Team building


Timeline

Accounts Officer

First City Monument Bank, FCMB
07 2021 - 09 2023

Customer Service Manager

Skyewise Group
03 2019 - 05 2021

Accounts Officer

Zenith bank International
01 2018 - 02 2019

Accounting Intern

Small And Medium Enterprise Development Agency
03 2015 - 02 2017

Bachelors Degree - Accounting

Madonna University
10/2007 - 02/2013

SSCE - Science

Mother Of Perpetual Help Girls Juniorate
09/2000 - 09/2006

FLSC - Primary School

Benita International School
09/1995 - 09/2000

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Nonso Maryjane Metuiwe