
Experienced professional with a strong background in relationship management, retail banking products, and customer needs analysis. Demonstrates expertise in sales strategies, target delivery, and cross-selling while ensuring FCA compliance and risk awareness.
Skilled in complaint resolution, stakeholder management, and branch operations, with a proven ability to support digital banking initiatives and uphold regulatory standards. Adept at financial advising and client relationship building, leveraging empathy and negotiation skills to address complex challenges effectively.
Committed to driving customer excellence, business growth through innovative solutions and maintaining exceptional service quality.