Summary
Overview
Work history
Skills
Timeline
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Maxine Conway

Bangor,Northern Ireland

Summary

Experienced professional with a strong background in relationship management, retail banking products, and customer needs analysis. Demonstrates expertise in sales strategies, target delivery, and cross-selling while ensuring FCA compliance and risk awareness.

Skilled in complaint resolution, stakeholder management, and branch operations, with a proven ability to support digital banking initiatives and uphold regulatory standards. Adept at financial advising and client relationship building, leveraging empathy and negotiation skills to address complex challenges effectively.

Committed to driving customer excellence, business growth through innovative solutions and maintaining exceptional service quality.

Overview

28
28
years of professional experience

Work history

Personal Banker

Santander UK
01.2012 - 04.2026
  • Delivered face-to-face and telephone-based banking services
  • Conducted fact-finds to identify customer needs
  • Advised on accounts, savings, loans, credit cards and protection products
  • Achieved sales and service targets through consultative selling
  • Supported mortgage and lending enquiries
  • Maintained FCA compliance and internal risk standards
  • Resolved customer queries and complaints effectively
  • Promoted digital banking adoption

Select Relationship Manager

Santander UK
01.2012 - 04.2026
  • Managed a portfolio of affluent customers
  • Conducted financial reviews across savings, lending and protection
  • Built long-term trusted customer relationships
  • Delivered tailored financial solutions aligned to goals
  • Collaborated with specialists for holistic service delivery
  • Grew portfolio value through proactive engagement
  • Ensured full regulatory compliance
  • Delivered against premium banking targets

Customer Service Advisor

Abbey National
01.2008 - 12.2012
  • Provided front-line customer support
  • Processed transactions including cash handling
  • Assisted with account queries and product information
  • Identified sales opportunities and referrals
  • Maintained compliance and operational accuracy
  • Delivered high levels of customer service

Customer Service Manager

Currys plc
01.1998 - 12.2008

Skills

  • Relationship Management
  • Retail Banking Products
  • Customer Needs Analysis
  • Sales & Target Delivery
  • FCA Compliance & Risk Awareness
  • Complaint Resolution
  • Stakeholder Management
  • Branch Operations
  • Digital Banking Support
  • Regulatory Compliance
  • Conflict Resolution
  • Negotiation
  • Financial Advising
  • Client Relationship
  • Sales Strategies
  • Empathy
  • Cross-selling
  • Financial Literacy

Timeline

Personal Banker

Santander UK
01.2012 - 04.2026

Select Relationship Manager

Santander UK
01.2012 - 04.2026

Customer Service Advisor

Abbey National
01.2008 - 12.2012

Customer Service Manager

Currys plc
01.1998 - 12.2008
Maxine Conway