Finley Breach
South Benfleet,,Essex
Summary
I am a customer service representative with a strong business background and a passion for helping people. With experience supporting customers across phone, email, and chat, I’ve developed strong problem-solving and communication skills. I thrive in fast-paced remote environments, using digital tools to provide efficient support and improve customer satisfaction. I’m eager to bring my attention to detail and ability to handle complex inquiries to a role where I can make a real impact.
Overview
1
1
year of professional experience
2
2
years of post-secondary education
Work history
Customer Service Advisor (Remote)
Thomas Cook Tourism
2024.10 - 2025.01
- Managed high-volume customer interactions across phone, email, and live chat, ensuring prompt and efficient service.
- Provided tailored travel recommendations and assisted with booking modifications, cancellations, and refunds.
- Resolved escalated customer issues, demonstrating patience and problem-solving skills to maintain high satisfaction levels.
- Accurately documented customer inquiries in CRM software (Zendesk, Salesforce) to ensure seamless follow-ups.
- Worked autonomously in a remote setting, meeting KPIs such as response time, resolution rate, and customer satisfaction scores.
Production Operative
EGL Homecare
Shoeburyness, Southend-on-Sea
2024.05 - 2024.09
- Collaborated with teams to maintain smooth operations and met production deadlines.
- Developed strong multitasking and adaptability skills, handling shifting priorities in a fast-paced environment.
- Maintained attention to detail and followed structured workflows efficiently.
Education
Diploma of Higher Education - Business Level 3 Extended Diploma
South Essex College
Southend-on-Sea 2020.09 - 2022.05
GCSEs - Maths - 7 English - 9
The Appleton School
South Benfleet, EssexSkills
- Customer Support Tools: Zendesk, Salesforce (Familiar), Freshdesk (Basic)
- Digital & Office Tools: Microsoft Office (Word, Excel, Outlook),
- Remote Communication & Collaboration: Microsoft Teams, Zoom
- Technical & Administrative Skills: Fast and accurate data entry (60 WPM), ticket handling, email management
Timeline
Customer Service Advisor (Remote)
Thomas Cook Tourism
2024.10 - 2025.01
Production Operative
EGL Homecare
2024.05 - 2024.09
Diploma of Higher Education - Business Level 3 Extended Diploma
South Essex College
2020.09 - 2022.05
GCSEs - Maths - 7 English - 9
The Appleton School