Summary
Overview
Work History
Education
Skills
Timeline
Generic
Brandon Warr

Brandon Warr

Potters Bar, Hertfordshire

Summary

Good client facing experience, face to face, via email and over the telephone. Engaging with site clients to build and maintain positive relationships and maximise customer experience to drive business engagement, opportunity, loyalty and profits. My experience has provided me with a great insight and experience in personal conduct and customer experience. I am comfortable with, and enjoy, engaging with people, creating opportunities and driving success. I have great people skills and the ability to quickly engage with others. I'm focusing on personal growth and looking to move my career forward in a sales or recruitment setting. I am hard working and always willing to put in the hard work to be the best I can possibly be.

Overview

8
8
years of professional experience

Work History

Client Account Manager

PowerWorksUK Electrical Services Ltd
10.2023 - Current
  • Engaging with site clients to build and maintain positive and successful relationships and maximise customer experience to drive business engagement, loyalty and profits.
  • Maintaining regular contact to identify and drive opportunities.
  • Liaising with internal team members to deliver client requirements.
  • Client relationship management.
  • Understanding the clients needs and requirements to enable appropriate support and delivery.
  • Identifying opportunities for upselling/cross-selling services to drive revenue growth.
  • Liaising with team members, engineers, contractors, and other relevant parties to ensure smooth execution of tasks.
  • Reference Contact: Zara McDonald / zara@powerworksuk.co.uk

Customer Champion

Pinnacle Pet Group
04.2023 - 10.2023
  • In this role I answered and managed all incoming calls promptly and effectively, in accordance with the Customer Contact Centre procedures.
  • In addition to calls, I assisted a variety of administration works, which was conducted between call work.
  • I was required to work as part of a team delivering a first class, professional service to all Pinnacle Pet Group customers, whilst ensuring that all customer records are kept accurate and updated.
  • Answer and handle calls promptly in an enthusiastic, courteous and efficient manner.
  • Identify and respond to the needs of customers, resolving queries or escalating, where appropriate, to Senior Customer Champions or the management team.
  • Apply detailed, up to date knowledge of products and procedures.
  • Promote a positive image of Pinnacle Pet Group and client companies, at all times.
  • Seek to achieve and exceed individual and team targets.
  • Use call center systems effectively and in line with department procedures.
  • Input all data and complete all paperwork accurately.
  • Take an active role as a team player.
  • Respond to changing priorities and achieve tasks quickly and efficiently.
  • Reference Contact: Michelle Treen / michelle.treen@pinnaclepetuk.com

Electricians Mate/Assistant

PowerWorksUK Electrical Services Ltd
07.2017 - 04.2023
  • Working as the only Mate/Assistant within a small electrical company based in London.
  • Working mainly within offices, retail units, retail car parks.
  • Assisting the Electricians as required during very varied works including call out attendance, fault finding, lighting system installations, lighting system replacements, emergency lighting tests, system inspections, PPM (Planned Preventative Maintenance), PAT testing and EICR testing.
  • Within the last few months, I have progressed to sole site attendance to carry out monthly routine inspections.
  • Prepping and building light fittings ready for installation to maximise the work output achieved whilst on-site.
  • Sole attendance to carry out routine inspections, timely completion and submission of paperwork to an appropriate standard.
  • Installation of conduit as required.
  • Maintaining a clear and tidy site to reduce health and safety risk and maximise customer satisfaction.
  • Sourcing, collecting, and delivering materials to the required site to maximise the Electricians' on-site time.

Education

Senior School - English Literature, English Language, Maths, Philosophy & Ethics, Science, History, Graphics

Marlborough Senior School
St. Albans, Hertfordshire
07.2017

Skills

  • Eager to learn and develop
  • Enthusiastic
  • Self-motivated
  • Professional attitude
  • Desire to exceed expectations
  • Teamwork and collaboration
  • Customer service
  • Problem-solving
  • Time management
  • Effective communication
  • Adaptability and flexibility
  • Verbal and written communication

Timeline

Client Account Manager

PowerWorksUK Electrical Services Ltd
10.2023 - Current

Customer Champion

Pinnacle Pet Group
04.2023 - 10.2023

Electricians Mate/Assistant

PowerWorksUK Electrical Services Ltd
07.2017 - 04.2023

Senior School - English Literature, English Language, Maths, Philosophy & Ethics, Science, History, Graphics

Marlborough Senior School

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Brandon Warr