Nomthandazo Kunze
Yeo,Some
Summary
A dedicated professional with a strong background in customer service excellence and brand promotion. Demonstrates exceptional skills in cash reconciliations, public speaking, and enhancing customer satisfaction. Known for resilience under pressure, well-organised multitasking, and effective group leadership. A team player with a keen eye for behavioural observation and a proven ability to excel in multi-tasking IT systems. Career goal: to leverage extensive skills in a dynamic environment to drive organisational success.
Positive and proactive, well-suited for Customer Assistant role. Possesses strong communication and problem-solving skills, alongside natural ability to build rapport with customers. Committed to enhancing customer satisfaction and driving positive outcomes for business.
Friendly and approachable, bringing strong communication and problem-solving skills suited for customer service environments. Demonstrates keen ability to listen and respond to customer needs, ensuring satisfaction and loyalty. Ready to drive positive customer experiences and contribute to success of customer assistant role.
Overview
1
1
year of professional experience
Work history
Till Assistant
Didymus Chisikaurayi
Harare, Zimbabwe
01/2023 - 11/2023
- Facilitated smooth checkouts for faster customer service during peak hours.
- Worked collaboratively with team members, fostering a positive working environment.
- Updated knowledge on store promotions to inform customers effectively.
- Checked prices of items, ensuring correct billing at the till point.
- Maintained clean and organised work area for efficient operations.
- Processed card payments whilst adhering to company's security measures.
Customer assistant
Didymus Chisikaurayi
Warren Park 1, Harare
01.2023 - 11.2023
- Maintained impeccable sales floors, organising merchandise into appealing displays.
- Delivered friendly, knowledgeable service, achieving consistent positive customer feedback.
- Managed customer complaints, providing prompt and beneficial resolutions.
- Fostered engaging shopping experiences by offering tailored shopping advice.
- Collaborated with team members to ensure seamless store operations.
- Provided exceptional customer care from arrival to departure, promoting repeat visits.
- Followed escalation procedures to resolve complex queries efficiently.
- Assisted customers with product complaints, documenting issues for investigation and issuing replacements.
Education
A-Levels - Health and Social Care
Yeovil College
Yeovil, Somerset 09.2024 -
Skills
- Cash reconciliations
- Brand Promotion
- Customer satisfaction enhancement
- Public speaking
- Typing speed
- Multi-Tasking in it systems
- Group leadership
- Customer service excellence
- Behavioral observation
- Resilience under pressure
- Well-organized multitasker
- Team player
Conflict mediation
Data entry accuracy
Ticketing system usage
Communication excellence
Affiliations
- Reading books or novels
Languages
Shona
Fluent
References
References available upon request.
Work availability
Monday
Tuesday
Wednesday
Thursday
Friday
Saturday
Sunday
morning
afternoon
evening
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Timeline
A-Levels - Health and Social Care
Yeovil College
09.2024 -
Till Assistant
Didymus Chisikaurayi
01/2023 - 11/2023
Customer assistant
Didymus Chisikaurayi
01.2023 - 11.2023