NOMIS CHUNGATH

Duties and responsibilities (Both Technical & Sales Side):

Sales Documentation Side

• Generating customer quotations for products and/or services, costing each opportunity, and ensuring minimum margins as agreed with the division Head/Manager
• Accessing customer portals (I-supplier, SAP Ariba, Tender Board, etc.) to generate suitable inquiries from client demands and sending quotes appropriately
• Following up on submitted quotes with customers for new and repeat orders via telephone, email, or face-to-face meetings
• Managing and processing sales orders accurately and efficiently
• Monitoring stock levels in the hose van/orders and coordinating with the supply chain team to ensure product availability via emails and telephone
• Generating delivery notes, invoices, etc., via company E-sales/Oracle application and ensuring product delivery on time as agreed with the customer
• Handling customer inquiries (both fluid power and power transmission products) and ensuring timely follow-up on leads, quotes, and requests
• Reporting and documenting job activities in line with company documentation requirements via Orion 10.6 or E-sales applications
• Following up with customers to ensure satisfaction and foster repeat business using emails, phone calls, and face-to-face meetings
• Managing and tracking sales orders, ensuring timely delivery and follow-up, and maintaining complete and accurate sales documentation
• Preparing and managing sales contracts, agreements, and documentation as instructed by the line manager
• Preparing sales reports and forecasts for management, and analyzing market trends and competitor activities to identify growth opportunities
• Using Microsoft applications (Outlook, Word, Excel, etc.) effectively for business and customer relations
• Coordinating with the finance department to ensure timely invoicing and payment collection.

Sales Technical Side

• Attending on-site calls from clients on a 24/7 basis and responding immediately to minimize system downtime for customers
• Measuring, cutting, and assembling hoses according to customer specifications for various applications on-site
• Installing various types of hoses in units/systems, including hydraulic, pneumatic, and water hoses, ensuring proper connections and secure fittings to prevent leaks and optimize system performance
• Proper using of various hand tools for the maintenance, fixing of the hose assemblies
• Understanding customer needs and suggesting better installation methods to enhance system productivity when necessary
• Maintaining the Hose Van, equipment, and accessories in good order and up to date
• Managing appropriate stocking levels (inventory) to ensure prompt fulfillment of client orders from the mobile hose van
• Preparing and delivering technical presentations explaining products or services to customers and prospective clients, maintaining in-depth knowledge of the company's products and services (fluid power products and PT products)
• Conducting hose surveys on various systems on-site and preparing job estimates
• Supplying various fluid power products and power transmission products to clients as requested
• Reporting all incidents, accidents, near-misses, unsafe conditions, and acts to supervisors/Safety Officer
• Meeting and exceeding monthly/annual targets for incremental business and assisting with company marketing activities
• Maintaining the existing customer base and identifying and developing new customer relationships
• Providing on-the-job training to customers and new/existing department staff members
• Complying with all occupational health, safety, and environmental procedures of both the company and clients while working/visiting
• Ensuring a high level of customer satisfaction through effective customer service, technical assistance, and prompt after-sales service

Duties and responsibilities:

• Conduct on-site inspections and assessments of hydraulic systems for clients across various industries
• Assemble, repair, and replace hydraulic hoses and fittings according to manufacturer specifications and industry standards
• Diagnose and resolve hydraulic system malfunctions, ensuring minimal downtime for clients
• Provide comprehensive technical support and recommendations to clients regarding hydraulic system maintenance and safety practices
• Utilize specialized tools and equipment to perform hose crimping, cutting, and testing
• Maintain accurate records of service performed, parts used, and customer interactions.
• Engage with counter sale customers directly, assisting them in selecting products, answering inquiries, providing product information, and ensuring a positive shopping experience. Handling customer complaints or issues effectively is also a critical part of this duty.

Duties and responsibilities:

• Greet customers, understand vehicle issues, and advise on necessary repairs and maintenance.
• Prepare service estimates, get customer approval, and explain the final invoice.
• Communicate with technicians to ensure work aligns with customer expectations and is completed on time.
• Conduct final quality checks and follow up with customers to ensure satisfaction.
  

Duties and responsibilities:

• Identify and fix mechanical issues, including engine, transmission, and electrical problems.
• Perform regular services like oil changes, brake adjustments, and tire replacements.
• Conduct thorough checks to ensure the bike is safe and roadworthy.
• Replace worn-out parts with new ones and install accessories as needed.
• Work closely with other mechanics and service advisors to ensure efficient workflow and high-quality service delivery.