Nomin-Od Gantulga
Oxford,Oxfordshire
Summary
Creative Industries postgraduate with practical experience in digital marketing, content creation, luxury resale and cultural programming. Skilled in creating branded graphics, video, copy and product-focused content, with commercial awareness developed through sales, visual merchandising and a KPI-driven customer retention role at Bupa. Interested in building a career across marketing, content and brand communications, particularly where creativity, audience insight and commercial impact overlap.
Overview
5
5
years of professional experience
Work history
Marketing Officer
Mongolian Students' Union UK (Freelance)
London
07.2023 - 06.2025
- Planned and delivered social media campaigns across Instagram and digital channels, helping drive 200+ new member sign-ups.
- Created branded content including graphics, video, captions and event promotion materials, strengthening MSU’s cultural identity and online presence.
- Supported the promotion of networking and cultural events through audience-focused messaging, increasing engagement among Mongolian students across the UK.
- Monitored audience response and adapted content style, messaging and posting approach to improve reach and relevance.
Head of Design
CUB Magazine (QMUL)
London
04.2021 - 05.2022
- Led visual identity and branding across CUB Magazine’s editorial and digital content, contributing to a 25% increase in online readership.
- Designed layouts, graphics and digital assets using Adobe InDesign, Photoshop and Canva, strengthening audience engagement and brand consistency.
- Collaborated with writers and editors to turn articles into visually compelling content while maintaining the magazine’s tone, style and brand guidelines.
Sales & Visual Merchandising
Designer Exchange
London
11.2022 - 08.2023
- Supported product marketing for luxury resale handbags through visual merchandising, pricing awareness, product presentation and online listings.
- Contributed to up to £5,000 in daily sales through in-store selling, WhatsApp customer engagement and digital product promotion.
- Created and supported promotional product content, including imagery, item descriptions and customer-facing sales messaging.
- Managed stock presentation, CRM updates and customer experience to maintain a premium brand image aligned with Designer Exchange’s luxury resale positioning.
Healthcare Consultant (Retention Team)
Bupa
Staines, United Kingdom
01.2024 - 10.2025
- Achieved 90% customer retention against an 80% target by using data-informed decision making and tailored communication strategies.
- Analysed high-volume customer cases to identify churn risks, customer objections and behavioural patterns, applying targeted solutions to improve outcomes.
- Maintained accurate customer records through CRM-style systems, ensuring compliance with GDPR, data protection standards and internal quality frameworks.
- Consistently achieved 100% quality scores across multiple months, demonstrating strong attention to detail, communication accuracy and customer experience standards.
Course Representative
Msc Creative Industries & Arts Organisation (QMUL)
09.2025 - 05.2026
- Represented MSc Creative Industries students in meetings with university staff, communicating feedback, concerns and suggestions for improvement.
- Acted as a liaison between students and faculty, developing stakeholder communication, presentation and problem-solving skills.
Education
Master of Arts - Creative Industries and Arts Organisation
Queen Mary University of London
City of londonBachelor of Arts - History
Queen Mary University of London
LondonSkills
- Marketing & Content: Digital marketing, social media content creation, campaign planning, copywriting, brand storytelling, content creation, event marketing, social media scheduling, audience engagement
- Creative & Technical: Canva, Adobe InDesign, Photoshop, visual identity, visual merchandising, product presentation, basic content editing
- Commercial & Analytical: Customer retention strategy, CRM systems, basic analytics, performance tracking, data interpretation, sales awareness, pricing awareness, stock management
- Professional: Stakeholder communication, presentation and public speaking, problem-solving, community building, creative thinking, research and written communication
Languages
English
Native
Mongolian
Native
Korean
Beginner
Hobbies and interests
- Fashion and sustainability, digital branding and social media content creation, art and culture, community engagement, travel, music, design
Timeline
Course Representative
Msc Creative Industries & Arts Organisation (QMUL)
09.2025 - 05.2026
Healthcare Consultant (Retention Team)
Bupa
01.2024 - 10.2025
Marketing Officer
Mongolian Students' Union UK (Freelance)
07.2023 - 06.2025
Sales & Visual Merchandising
Designer Exchange
11.2022 - 08.2023
Head of Design
CUB Magazine (QMUL)
04.2021 - 05.2022
Master of Arts - Creative Industries and Arts Organisation
Queen Mary University of London
Bachelor of Arts - History
Queen Mary University of London