I participate in lot in voluntary Green Initiatives, Community Development Programs and Charity programs
NOMIAH SAMUNGU
.
BEDFORD, UK
Summary
Starting my career in an International Bank gave me a solid foundation in customer relationships management, finance and business analysis, strong communication and interpersonal skills development. Hands on exposure to diverse economic sectors and various business models in Business Finance, as well as in my career path, gives me a competitive edge to quickly adapt to any job role. I am a Detail-oriented team player with strong organizational and collaborative skills, with an ability to handle multiple tasks simultaneously with a high degree of accuracy. I am always self developing professionally, and willing to take on added responsibilities to meet team goals.
Overview
33
33
years of professional experience
Work History
Logistics Coordinator
Kraftwerk Contracting
Harare
03.2021 - 04.2023
- Development and implementation of logistics policies and procedures to provide roadmap for daily operations.
- Implemented and developed supply chain strategies to optimize efficiency.
- Scheduled and coordinated trucks loading, unloading, movement, and sorting of clients products & supplies to keep deliveries on schedule.
- Managed Construction Vehicles & Equipment to maximize productivity and maintain organized calendar.
- Fleet management - Allocation of Truck Routes & Equipment construction sites, fleet maintenance (servicing & repairs)
- Ensured Regulatory, Statutory and Industry Best Practices Compliance. Also conducted Safety Talks and ensuring Health and Safety Practices are adhered to
- Implemented systems and procedures for accurate data collection and reporting. Studied data to identify trends and patterns in transportation activity.
- Built and established relationships with all key stakeholders including drivers, operators, suppliers, contractors and customers
Business Development Lead
Substan Telecoms Zimbabwe & Botswana
Harare & Gaborone
01.2017 - 02.2021
- Developed and maintained strong working relationships with professionals within assigned territory.
- Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
- Consulted with businesses to supply accurate product and service information.
- Collaborated with Project Managers to provide customer feedback and recommend operational changes to meet emerging trends.
- Negotiated prices, terms of sales and service agreements.
- Built diverse and consistent sales portfolio.
- Built relationships with customers and community to promote long term business growth.
- Utilized knowledge of industry trends to develop value-added solutions and approaches for target audiences.
- Maintained extensive knowledge of company products and services to provide top-notch expertise to customers.
Business Development Analyst
Holdwise Holdings (DM Windscreens & Matipaishe Mining Company)
Harare, Zimbabwe
06.2011 - 12.2016
- Analyzed key aspects of business to evaluate factors driving results and summarized into presentations.
- Performed gap analysis to identify areas of improvement, generated business intelligence reports to inform strategic decision-making for operational efficiency.
- Implemented service delivery metrics to detect and correct deficits in compliance with standard operating procedures.
- Developed customer service policies and procedures to meet and exceed industry service standards.
- Expanded business through effective network development, identifying new, and prospective clients.
- Brought in new accounts through successful networking strategies and promotional approaches.
Credit Administrator
Brooke Business Consultants
Harare
07.2007 - 12.2010
- Received inbound customer calls related to credit and accounts receivable.
- Assisted with reconciliations and customer communications.
- Supported customers with invoices, statements and other basic questions.
- Analyzed applicants' financial status and credit and property evaluations to determine loan feasibility.
- Reduced past due balances and bad debt by coordinating collection efforts with customer service, sales and billing departments.
- Processed recurring automated payments and credit card payments.
- Obtained and interpreted financial statements to assist in credit limit reviews.
- Utilized deep understanding of industry best practices and legal requirements to prevent critical incidents.
- Collected data and performed trend and variance analysis to mitigate risk arising from bad debt.
- Attended ongoing professional training to facilitate accurate and productive credit management.
- Streamlined processes for early identification of potential credit system and monitoring problems.
Sales Administrator
Willie & Associates
Gaborone
01.2006 - 06.2007
- Enhanced product presentation and promotional material displays, working alongside retail representatives.
- Created and deployed successful marketing collateral to highlight offerings and engage customers at appointments, trade shows and networking events.
- Used prospecting and client development techniques to produce fresh leads and maintain solid conversion rate.
- Managed end-to-end management of transactions, financial records and support.
- Attained 100% of sales goal with strategic territory management and effective relationship-building.
- Met with clients, delivering presentations, and educating on product and service features and offerings.
- Evaluated performance against goals and implemented appropriate development plans.
Sales & Distribution Executive
Gutternburd Informations Systems
Mutare
04.2004 - 11.2005
- Communicated and collaborated with distribution and sales personnel to ensure service and supply excellence
- Built and maintained relationships with key suppliers and customers to ensure seamless operations.
- Negotiated contracts with suppliers and customers to provide best cost and delivery terms.
- Drove revenue through effective sales strategy while evaluating and correcting profit loss areas .
- Controlled inventory transactions to reconcile ordering processes with demand forecasts.
- Completed weekly inventory reports to avoid over-ordering and running out of inventory
- Assisted with human resource functions such as hiring, interviewing and conducting performance evaluations.
- Managed returns, exchanges and refunds in accordance with company policy.
Barbican Asset Management
Relationship Manager
Mutare
03.2001 - 02.2004
- Educated clients on potential risks and rewards associated with various investments, assist with financial projections and forecasts to guide investment decisions.
- Updated clients on changes in tax laws and other regulations affecting investments.
- Researched macroeconomic, industry and company-specific data to inform investment decisions.
- Participated in investment meetings, engaging in timely and relevant investment discussions.
- Balanced risk associated with funding and portfolio management to promote financially sounds decisions.
- Researched and evaluated potential investment products for clients.
- Analyzed financial needs of clients and developed tailored strategies to meet goals.
- Provided specialized financial planning support for clients with diverse portfolios and individual needs.
- Collaborated with clients to develop customized investment portfolios.
- Studied financial documents to identify potential areas needing improvement.
Key Accounts Manager
Banca ABC
Mutare
08.1998 - 02.2001
- Secured high-value accounts through consultative selling, effective customer solutions, and promoting compelling business opportunities.
- Improved account management by predicting potential competitive threats and outlining proactive solutions.
- Conducted economic and demographic research and analysis to produce critical reports.
- Analyzed key competitors to respond to competitive threats.
- Developed and delivered presentations to key customers to position products and services.
- Analyzed sales and customer data to identify trends and opportunities for increased profitability.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Quoted prices, credit terms and other bid specifications.
- Assisted clients with budgeting and cash flow management.
Loans Portfolio Officer
UDC Fiance House
Harare
06.1994 - 07.1998
- Prospected for new customers in target areas or demographics to bring in new business.
- Adhered to standards of quality and service as well as all compliance requirements.
- Analyzed financial data and generated accurate, insightful reports for management.
- Completed routine and complex account updates to resolve problems.
- Reconciled customer accounts and identified discrepancies for further investigation.
- Contacted customers to discuss past-due accounts and negotiated payment plans.
- Entered client details and notes into system for interdepartmental access and review.
- Located customers with overdue accounts and solicited payment in compliance with fair debt collection practices.
- Prepared and submitted legal documents to initiate court proceedings.
- Prevented impending loss and increased profitability by enforcing scheduled collection campaigns, consistently achieving targeted recovery rate.
- Worked with customer to create debt repayment plan based on current financial condition.
- Set up new customer accounts and updated existing profiles with latest information.
- Investigated customer credit references and approved credit lines.
- Liaised with sales, marketing and customer service teams to support smooth account management operations.
- Prepared and submitted timely invoices, statements and payment reminders for customers.
Senior Cashier
Stanbic Bank
Harare
06.1994 - 04.1996
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Ensured timely distribution of Cash to the respective Bank's branches and ensuring Cash holding thresholds are maintained.
- Assisted with training of new tellers on policies and procedures.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Coordinate Cash-In-Transit schedules in liaison with Chief Security Officer.
- Maintained in-depth knowledge of bank products and services to provide appropriate recommendations to customers.
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Monitored and reported suspicious activity in line with bank security policies.
- Processed customer transactions promptly, minimizing wait times.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Identified sales opportunities and referred customers to branch partners in financial services.
Retail Banker
Barclays Bank
Harare
02.1990 - 02.1994
- Welcomed customers warmly to meet banking service and transactional needs with seamless execution.
- Engaged customers in needs-based conversations to identify opportunities and address banking plans and credit card needs.
- Processed applications for new accounts.
- Assisted customers with banking needs and inquiries.
- Calculated fees due, interest and change for customer transactions.
- Monitored and verified suspicious activity on customer accounts.
- Received mortgage, loan or public utility bill payments, verifying payment dates and amounts due.
- Handled various accounting transactions.
- Processed wide variety of retail banking transactions for personal and commercial customers.
- Counted, verified and handled bank deposits and armored car transactions.
- Complied with regulatory, legal and ethical requirements to protect bank assets.
- Reached out, generated appointments and built new relationships to grow business.
- Kept current with financial services marketplace and legal and regulatory environment to uphold highest ethical requirements of industry.
Education
Diploma In Business Leadership
Zimbabwe Institute Of Management
Harare ZimbabweAdvanced Treasury Management
University of Zimbabwe
Harare ZimbabweChartered Secretary & Administrator Course
Chartered Institute Of Governance
Harare ZimbweContractors & Vendors Operations Course
Huawei
BotswanaManagement Development Program
Barclays Bank
ZimbabweTeam Building, Risk Management, Customer Services
Barbican Bank - Outsourced Training
Harare-MutareIntroduction To SAP (Enterprise Resource Planing)
Great Learning
OnlineSkills
Marketing and Sales Proficiency
Finance & Business Analysis
Operational efficiency, Deadline and scheduling management
Document preparation & Report Writing
Multitasking & Problem Solving Abilities
Planning, Coordination & Team Building
Microsoft Packages
Consultative sales techniques
Risk Management and Audit Support
Mechanical aptitude
Interests
I love traveling, grooming and fashion trends
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
"Discipline is the bridge between goals and accomplishments"
Jim Rohn
Timeline
Logistics Coordinator
Kraftwerk Contracting
03.2021 - 04.2023
Business Development Lead
Substan Telecoms Zimbabwe & Botswana
01.2017 - 02.2021
Business Development Analyst
Holdwise Holdings (DM Windscreens & Matipaishe Mining Company)
06.2011 - 12.2016
Credit Administrator
Brooke Business Consultants
07.2007 - 12.2010
Sales Administrator
Willie & Associates
01.2006 - 06.2007
Sales & Distribution Executive
Gutternburd Informations Systems
04.2004 - 11.2005
Barbican Asset Management
Relationship Manager
03.2001 - 02.2004
Key Accounts Manager
Banca ABC
08.1998 - 02.2001
Loans Portfolio Officer
UDC Fiance House
06.1994 - 07.1998
Senior Cashier
Stanbic Bank
06.1994 - 04.1996
Retail Banker
Barclays Bank
02.1990 - 02.1994
Diploma In Business Leadership
Zimbabwe Institute Of Management
Advanced Treasury Management
University of Zimbabwe
Chartered Secretary & Administrator Course
Chartered Institute Of Governance
Contractors & Vendors Operations Course
Huawei
Management Development Program
Barclays Bank
Team Building, Risk Management, Customer Services
Barbican Bank - Outsourced Training
Introduction To SAP (Enterprise Resource Planing)
Great Learning