Nombuyiselwa Eveleen Mahloko
Virginia
Summary
- I am a dedicated professional with 3years in Filling Station management, skilled in daily operations, staff leadership and inventory control.
- Successfully improved customer retention through excellent service and implementing safety protocols, ensuring smooth operations and reduced loss.
- Eager to bring strong problem solving and financial management skills to a growing team
Overview
14
14
years of professional experience
Work History
Site Manager
Meloding General Dealer (ENGEN)
Virginia
12.2021 - 01.2024
- Managed daily operations of a busy petrol station, overseeing fuel, retail sales, and customer service.
- Fostered a positive work environment that encouraged teamwork and high levels of employee engagement and satisfaction.
- Communicated and enforced implementation of new policies, procedures and programmes set out by head office.
- Utilised customer feedback to make improvements in service delivery and operational efficiency.
- Supervised a team of employees, providing training, scheduling shifts, and conducting performance evaluations.
- Collaborated with maintenance teams to schedule repairs and routine maintenance, minimising downtime and disruption.
- Assigned job duties and instructions to other employees and followed up to confirm completion.
- Wrote reports on types and amounts of fuel sold for management review.
- Addressed customer complaints with empathy and professionalism, resolving issues to their satisfaction.
- Stored stock safely and securely to maintain quality of goods.
- Offered exceptional customer service to enhance client loyalty.
Cashier
Truworths Fashion
Welkom
04.2010 - 05.2014
- Handled cash, credit card, and voucher payments, maintaining accurate financial records.
- Processed payments by cash, cheque, or card to complete transactions.
- Maintained clean, tidy and organised checkout areas.
- Helped customers with specific item requests by answering questions and offering knowledgeable product advice.
Education
Certificate of Competion - Security Training
Matiba Mageba Security & Projects
South Africa2023
Certificate of Higher Education - Grade 12
Mamello Secondary School
Meloding ,Virginia2005
Skills
- Leadership & Management
- Operational Expertise
- Safety & Compliance
- Customer & Sales Focus
Languages
English
Advanced
C1
Xhosa
Proficient
C2
Sesotho
Proficient
C2
References
- MS Tshireletso Kaphe
Position : Area Manager
Contacts : 0649063521
- MR ANDANI NELUVHULO
Position : Regional Manager
Contacts : 0825836876
Personal Skills
- Written skill
- Good planning skill
- Organizing skill
- Punctual and Reliable
- Self-Motivated
Timeline
Site Manager
Meloding General Dealer (ENGEN)
12.2021 - 01.2024
Cashier
Truworths Fashion
04.2010 - 05.2014
Certificate of Competion - Security Training
Matiba Mageba Security & Projects
Certificate of Higher Education - Grade 12
Mamello Secondary School