Noman Khan
Guildford,Surrey
Summary
Accomplished professional with extensive expertise in event and operations management, office management, and team leadership. Demonstrates strong critical thinking, policy development, and compliance skills. Proficient in Microsoft Office, WordPress, Digital Marketing, E-commerce management, PHP, HTML, CSS, MySQL, and SEO. Adept at scheduling handling, roster making, admin support, IT solutions, web development and design. Committed to delivering exceptional customer service and working out of hours to meet deadlines. Career goal: to leverage technical skills and leadership abilities to drive organisational success.
Overview
8
8
years of professional experience
1
1
year of post-secondary education
Work history
IT Manager
Lozdon Group Limited
Hounslow, United Kingdom
02.2024 - 02.2025
- Supervised IT team, overseeing hiring, training, and performance evaluations.
- Developed IT strategies aligned with business objectives, enhancing operational efficiency through new technologies.
- Managed maintenance, upgrades, and security for all hardware, software, and networks.
- Ensured compliance with industry regulations while implementing robust data protection and cybersecurity measures.
- Provided technical support, troubleshooting issues to maintain uninterrupted operations.
- Oversaw IT budgets, negotiated vendor contracts, and optimised technology expenditure.
- Led deployment and integration of systems and software to enhance functionality.
- Coordinated efforts with external vendors and internal stakeholders for seamless IT operations.
IT Manager
Dream Super Mall Pvt Ltd
Quetta, Pakistan
01.2020 - 02.2024
- Ensuring timely and efficient resolution of technical issues for employees and customers.
- Managing IT help desk, setting response time goals, and improving service quality.
- Identifying recurring issues, implementing solutions, and reducing downtime.
- Overseeing maintenance and troubleshooting of hardware, software, and network systems.
- Providing training sessions and resources to improve IT literacy among employees.
- Ensuring adherence to cybersecurity best practices, data protection policies, and IT compliance standards.
- Trained staff members in new technologies, enhancing overall technical proficiency.
- Increased sales by 30%
Assistant
Defence Housing Authority (DHA)
Quetta, Pakistan
02.2022 - 03.2023
- Answer phone calls and emails and redirect them as necessary.
- File paperwork and maintain accurate records.
- Schedule appointments and meetings.
- Order and maintain office supplies.
- Provided customer service, delivering high levels of satisfaction.
- Streamlined office processes with implementation of new filing system.
- Facilitated smooth running of operations through efficient task management.
- Managed over 50 customer calls per day
Web Developer & Social Media Marketer (Remote)
M&R Security Services
London
01.2019 - 02.2021
- Developing and maintaining company website, ensuring it remains up to date.
- Collaborating with marketing and design teams to implement new features.
- Troubleshooting and resolving technical issues promptly to ensure website's functionality.
- Stay up to date with emerging design trends and technologies.
- Ensured websites were accessible across multiple platforms and devices for improved reach.
- Managed hosting environments including database administration as well as scaling applications to handle load changes ensuring smooth functioning of website.
- Tested websites in various browsers and devices to ensure consistency.
IT Teacher (Part Time)
The Knowledge Academy
Quetta, Pakistan
01.2017 - 01.2019
- Plan and deliver engaging IT lessons tailored to pupils' individual learning plans, abilities, and interests.
- Teach core IT skills, including digital literacy, coding, internet safety, Microsoft Office/Google Workspace tools, and potentially more advanced topics such as databases or creative media (depending on student levels).
- Identifying recurring issues, implementing solutions, and reducing downtime.
- Use range of teaching strategies to accommodate different learning styles and special educational needs (SEN).
- Assess students' progress regularly using formative and summative methods and provide constructive feedback.
- Adapt lesson content and delivery for pupils with social, emotional, or behavioural needs, ensuring inclusive learning for all.
Education
MSc - Cyber Security Management
The University of Law
London 02.2024 - 02.2025
Skills
- Event and operations management
- Office management
- Critical thinking
- Microsoft Office proficiency
- Team leadership
- Policy development
- Compliance management
- Customer service excellence
- WordPress expertise
- Digital marketing strategies
- E-commerce management
- PHP programming
- HTML coding
- Scheduling and roster management
- Administrative support
- Deadline-oriented work ethic
- IT solutions development
- Web development skills
- Search engine optimization (SEO)
- Web design principles
- CSS styling
- MySQL database management
- Teaching and training
- Cybersecurity compliance strategies
- IT strategy formulation
- Team supervision and coaching
- Project management methodologies
- Data protection practices
- Performance evaluation techniques
- Cybersecurity principles application
- Database administration skills
- Data centre management expertise
- Staff mentoring and training programs
- HTML and CSS coding proficiency
- Resilience under pressure in operations
- Health and safety compliance standards
- Customer service strategies
- Database management systems expertise
- Stakeholder coordination processes
- Process optimization techniques
- Web development
Certifications and Licenses
- SIA Licensed – DS
- SIA Licensed – CCTV
- First Aid
- Fire Marshal
- Risk Assessment and Surveyor
- Diploma In Information Technology
- Diploma In Web Designing and Development
- Certificate In DIGITAL MARKETING
- Certificate In E-COMMERCE MANAGEMENT
- Certificate In WORDPRESS
Work availability
Monday
Tuesday
Wednesday
Thursday
Friday
Saturday
Sunday
morning
afternoon
evening
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Timeline
MSc - Cyber Security Management
The University of Law
02.2024 - 02.2025
IT Manager
Lozdon Group Limited
02.2024 - 02.2025
Assistant
Defence Housing Authority (DHA)
02.2022 - 03.2023
IT Manager
Dream Super Mall Pvt Ltd
01.2020 - 02.2024
Web Developer & Social Media Marketer (Remote)
M&R Security Services
01.2019 - 02.2021
IT Teacher (Part Time)
The Knowledge Academy
01.2017 - 01.2019
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