Noluthando Phindie
Cape Town,Western Cape
Summary
Dedicated professional with exceptional interpersonal skills and a positive attitude, adept at maintaining cleanliness and hygiene standards. Demonstrates patience under pressure and excels in handling complaints procedures. Proficient in kitchen equipment operation, food preparation, and safe food handling, ensuring adherence to health and safety regulations. Strong decision-making and time-management abilities complement a courteous etiquette and effective drink and food upselling techniques. Committed to upholding health and safety standards while delivering outstanding customer service.
Overview
14
14
years of professional experience
Work History
Restaurant waiter
Ukhamba Beerworx Brewery Waterfront
Cape Town, Western Cape
01.2020 - 11.2023
- Maintained professional appearance throughout shifts, reflecting positively on establishment image.
- Provided friendly, courteous service, maximising positive customer satisfaction ratings.
- Worked collaboratively with kitchen staff for efficient service delivery.
- Delivered excellent customer service through friendly and polite interaction.
- Accommodated special dietary requests, enhancing customer dining experience.
- Kept tables clear of used crockery, glassware and cutlery.
- Regularly communicated with kitchen and bar staff to maintain smooth front of house operations, minimising potential service delays.
- Processed cash and card payments promptly, minimising customer waiting times and enabling swift table turnarounds.
- Completed side duties such as refilling condiments, contributing to organised workplace.
- Greeted customers, presented menus and shared information about available special items.
- Assisted in food preparation, resulting in timely service delivery.
- Delivered food and drinks discreetly for seamless and unobtrusive service.
Guest house operator
Constantia Guest House
Cape Town, Western Cape
02.2010 - 09.2019
- Maintained clean and organised living spaces by performing regular deep cleaning tasks.
- Loaded dishwashers and hand-washed fragile crockery items.
- Cleaned and returned vacant rooms to guest-ready status within specified timeframes.
- Meticulously vacuumed, dusted and tidied guest rooms.
- Improved efficiency with careful planning and execution of daily housekeeping duties.
- Worked with strict attention to detail, providing thorough cleaning services within allotted timeframes.
- Proactively identified changing housekeeping needs to provide reliable and attentive service.
- Dusted ceiling air conditioning diffusers and ventilation systems, maintaining presentation and working order.
- Enhanced appearance of living spaces through meticulous furniture polishing and window washing activities.
- Emptied bins regularly, carefully sorting waste and recycling to improve establishment sustainability.
- Swept, mopped and vacuumed floors with spotless results.
- Maintained well-stocked trolleys with complete cleaning, linen and comfort supplies, enabling efficient room turnarounds between guests.
- Followed owner and guest preferences to maintain relaxing environments with easily accessible amenities.
- Achieved spotless environment for clients through thorough dusting, mopping, and sweeping.
- Stripped beds and remade with fresh linens.
- Kept housekeeping trolleys well-stocked, reporting low supplies to management for prompt reordering.
- Instructed and supervised housekeeping staff to carry out daily tasks.
- Kept good cleaning supply stocks to meet domestic requirements.
- Disinfected toilets and surfaces for reduced infection risk.
- Delivered meticulous cleaning with expert use of chemicals, equipment and traditional techniques.
Education
Grade 12 -
Basa Tutorial Institute
JohannesburgSkills
- Cleanliness and hygiene
- Attentive
- Exceptional interpersonal skills
- Handling complaints procedure
- Positive attitude
- Patience under pressure
- Kitchen equipment operation
- Courtesy etiquette
- Drink and food upselling
- Health and safety standards
- Health and Safety regulations
- Food preparation
- Decision making
- Time-management
- Safe food handling
References
Previous Manager at Constantia Hotel
Shyline
shylineg@icloud.com
+447388313286
Owner/Manager At Ukhamba Beerworx
Lethu Shabangu
+27647434425
Timeline
Restaurant waiter
Ukhamba Beerworx Brewery Waterfront
01.2020 - 11.2023
Guest house operator
Constantia Guest House
02.2010 - 09.2019
Grade 12 -
Basa Tutorial Institute
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