Summary
Overview
Work history
Education
Skills
Projects
Timeline
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Nolan D'Souza

West Drayton,Hillingdon

Summary

Dedicated professional specializing in technical support and network troubleshooting, with proven ability to manage Windows OS environments. Expertise in JavaScript, HTML, and CSS, complemented by strong skills in customer relationship management and time management. Focused on password troubleshooting to improve operational efficiency and enhance customer satisfaction.

Overview

2
2
years of professional experience

Work history

Associate Product Support Engineer

Dlink India Ltd
Verna , INDIA
01.2024 - 08.2024

Facilitated technical guidance for SOHO routers, access points, CCTV systems, and both managed (L1/L2) and unmanaged switches to residential and corporate clients.

Intern

Codanto Software
Panaji, INDIA
08.2022 - 10.2022

Developed a dynamic, responsive CV webpage using HTML and CSS.

Created a web application replicating the viral game 'WORDLE' with JavaScript.

Education

Master of Science - Cyber Security

City University of London
London
09.2024 -

Bachelor of Engineering - Information Technology

Padre Conceicao College Of Engineering
verna GOA
06.2019 - 09.2023

Skills

  • Technical support and network troubleshooting
  • Windows operating system
  • JavaScript and web development
  • Time management skills
  • Customer relationship management

Projects

Fake News Prediction with Python (2024)

Libraries Used: Utilized pandas, numpy, and sklearn for data manipulation and machine learning, alongside matplotlib, seaborn, and wordcloud for visualization and text analysis. Enhanced NLP tasks with TextBlob and scipy, and implemented topic modeling using LatentDirichletAllocation for deeper insights. 


Fake Logo Detection Using deep Learning (2023)

Developed a model employing Convolutional Neural Networks (CNN) and machine learning methods to identify counterfeit sports brand logos using a specialized dataset. 

Timeline

Master of Science - Cyber Security

City University of London
09.2024 -

Associate Product Support Engineer

Dlink India Ltd
01.2024 - 08.2024

Intern

Codanto Software
08.2022 - 10.2022

Bachelor of Engineering - Information Technology

Padre Conceicao College Of Engineering
06.2019 - 09.2023
Nolan D'Souza