Nolan D'Souza

West Drayton,Hillingdon

Summary

Dedicated professional specializing in technical support and network troubleshooting, with proven ability to manage Windows OS environments. Expertise in JavaScript, HTML, and CSS, complemented by strong skills in customer relationship management and time management. Focused on password troubleshooting to improve operational efficiency and enhance customer satisfaction.

Overview

years of professional experience

Work history

Associate Product Support Engineer

Dlink India Ltd

Verna , INDIA

01.2024 - 08.2024

Facilitated technical guidance for SOHO routers, access points, CCTV systems, and both managed (L1/L2) and unmanaged switches to residential and corporate clients.

Intern

Codanto Software

Panaji, INDIA

08.2022 - 10.2022

Developed a dynamic, responsive CV webpage using HTML and CSS.

Created a web application replicating the viral game 'WORDLE' with JavaScript.

Education

Master of Science - Cyber Security

City University of London

London

09.2024 -

Bachelor of Engineering - Information Technology

Padre Conceicao College Of Engineering

verna GOA

06.2019 - 09.2023

Skills

Technical support and network troubleshooting
Windows operating system
JavaScript and web development

Time management skills
Customer relationship management

Projects

Fake News Prediction with Python (2024)

Libraries Used: Utilized pandas, numpy, and sklearn for data manipulation and machine learning, alongside matplotlib, seaborn, and wordcloud for visualization and text analysis. Enhanced NLP tasks with TextBlob and scipy, and implemented topic modeling using LatentDirichletAllocation for deeper insights.

Fake Logo Detection Using deep Learning (2023)

Developed a model employing Convolutional Neural Networks (CNN) and machine learning methods to identify counterfeit sports brand logos using a specialized dataset.

Timeline