Nolan D'Souza
West Drayton,Hillingdon
Summary
Dedicated professional specializing in technical support and network troubleshooting, with proven ability to manage Windows OS environments. Expertise in JavaScript, HTML, and CSS, complemented by strong skills in customer relationship management and time management. Focused on password troubleshooting to improve operational efficiency and enhance customer satisfaction.
Overview
2
2
years of professional experience
Work history
Associate Product Support Engineer
Dlink India Ltd
Verna , INDIA
2024.01 - 2024.08
Facilitated technical guidance for SOHO routers, access points, CCTV systems, and both managed (L1/L2) and unmanaged switches to residential and corporate clients.
Intern
Codanto Software
Panaji, INDIA
2022.08 - 2022.10
Developed a dynamic, responsive CV webpage using HTML and CSS.
Created a web application replicating the viral game 'WORDLE' with JavaScript.
Education
Master of Science - Cyber Security
City University of London
London 2024.09 -
Bachelor of Engineering - Information Technology
Padre Conceicao College Of Engineering
verna GOA 2019.06 - 2023.09
Skills
- Technical support and network troubleshooting
- Windows operating system
- JavaScript and web development
- Time management skills
- Customer relationship management
Projects
Fake News Prediction with Python (2024)
Libraries Used: Utilized pandas, numpy, and sklearn for data manipulation and machine learning, alongside matplotlib, seaborn, and wordcloud for visualization and text analysis. Enhanced NLP tasks with TextBlob and scipy, and implemented topic modeling using LatentDirichletAllocation for deeper insights.
Fake Logo Detection Using deep Learning (2023)
Developed a model employing Convolutional Neural Networks (CNN) and machine learning methods to identify counterfeit sports brand logos using a specialized dataset.
Timeline
Master of Science - Cyber Security
City University of London
2024.09 -
Associate Product Support Engineer
Dlink India Ltd
2024.01 - 2024.08
Intern
Codanto Software
2022.08 - 2022.10
Bachelor of Engineering - Information Technology
Padre Conceicao College Of Engineering
2019.06 - 2023.09