Summary
Overview
Work History
Education
Skills
Timeline
Generic

Nokwanda Nzama

Port Shepstone ,KwaZulu-Natal

Summary

Dedicated Doctors Assistant with strengths in patient care and administrative support. Assists medical professionals by managing patient records, coordinating appointments, and ensuring a comfortable environment for patients. Committed to maintaining high standards of confidentiality and compliance with health regulations.

Proactive healthcare assistant skilled in enhancing patient experiences through effective communication and compassionate care. Educates patients and families on treatments and medication, ensuring clarity and continuity of care. Delivers exceptional service by addressing enquiries and managing feedback to improve overall satisfaction.

Confident communicator with knack for building rapport with patients and colleagues. Skilled in problem-solving and handling sensitive information with care and discretion. Proven ability to manage multiple tasks efficiently while maintaining high standard of care. Eager to contribute positive and organised approach to supporting medical professionals and enhancing patient experiences.

Motivated [Job Title] with [Number] years of progressive experience. Energetic self-starter and team builder. Navigates high-stress situations and achieves goals on time and under budget.

Adaptable [Job Title] with extensive experience providing first-class results. Meets job demands and deadlines through diligent work-ethic and dedication to quality.

Dedicated [Job Title] with experience in achieving tangible results and cross-team collaboration. Proactive and excited to partner with like-minded individuals to achieve goals.

Trustworthy [Job Title] with [Number] years of practical experience and dedicated work ethic. Self-motivated to consistently provide first-class results in line with stringent targets and deadlines.

Responsible [Job Title], passionate about delivering outstanding quality and service. Offering [Number] years of experience in industry with history of recognition for performance.

Customer-focused [Type] manager, successfully contributing to company profits by improving team efficiency and productivity. Skilled at effective negotiations and upselling techniques. Utilises excellent organisational skill to enhance efficiency and lead teams to achieve outstanding sales.

Overview

7
7
years of professional experience

Work History

Doctors Assistant

Dr MA Desai Surgery
Port Shepstone , South Africa
11.2024 - 12.2025
  • Assisted doctors during examinations and minor surgeries, maintaining patient comfort and safety.
  • Managed patient records, updated histories and medication lists, complying with confidentiality regulations.
  • Processed prescriptions, liaised with pharmacies, and advised patients on medication administration.
  • Handled confidential documents with discretion, maintaining privacy and security of sensitive information.
  • Assisted in patient mobility, employing techniques that ensure comfort and prevent injuries.
  • Performed all duties and tasks as requested by Manager in a professional and a pleasant manner.
  • Managed customer enquiries and feedback, enhancing customer service and satisfaction levels.
  • Educated patients, families and friends on personal care and treatment, enabling continuity of care at patients' premises.
  • Scheduled appointments and managed calendars for multiple executives, optimising their workload and commitments.
  • Administered injections, vaccinations, and basic wound care under the supervision of healthcare professionals.
  • Coordinated patient discharge processes, ensuring clear instructions and follow-up care were provided.
  • Prepared examination rooms, sterilised instruments, and stocked supplies to maintain a hygienic environment.
  • Helped improve service delivery with quick and helpful responses to questions, complaints or feedback from visitors.
  • Collected and prepared blood, tissue and other specimens for laboratory testing, exercising caution in handling samples to avoid contamination.
  • Sterilised instruments and disposed of contaminated supplies according to set procedures, minimising diseases and pathogen spread.

Retail Worker

Arckemans
Izingolweni , South Africa
10.2023 - 11.2024
  • Greeted customers with warmth and enthusiasm, enhancing positive in-store experiences.
  • Kept shelves neat, clean and organised through visual merchandising.
  • Assisted customers in selecting products, offering detailed advice to meet their needs.
  • Maintained a tidy and safe shopping environment, following health and safety guidelines.
  • Replenished items and organised displays to keep stock looking professional.
  • Rotated stock on shelves, reducing stock waste and minimising store losses.
  • Engaged customers in conversation to offer helpful product and purchase support.
  • Maintained a clean and safe shopping environment, adhering to health and safety guidelines at all times.
  • Handled customer enquiries, providing prompt responses to questions about products and services.
  • Maintained excellent customer satisfaction by going the extra mile.
  • Served customers efficiently during peak hours, minimising order waiting times.
  • Worked flexibly across different departments, adapting to varying tasks and responsibilities as needed.
  • Managed stock levels on the shop floor, replenishing items to maintain availability.
  • Assisted customers in selecting products, offering recommendations based on preferences and requirements.
  • Managed till operations and payment processing, providing change, receipts and packing bags.
  • Listened attentively to customer needs, enabling targeted care and support for optimal in-store experiences.
  • Maintained, clean, presentable and stunning product displays by conducting routine visual merchandising tasks and deep cleans.
  • Opened new merchandise boxes and stocked sales floor racks and shelves with latest items.
  • Built displays of items for special promotions and updated signs with correct pricing.
  • Engaged with customers to gather feedback, using insights to enhance the shopping experience.
  • Promoted sales and special offers for discounts and merchandise options.
  • Collaborated with team members to achieve sales targets and improve store performance.
  • Took stock of products and updated inventory records with new totals.
  • Upheld company policies and procedures, demonstrating integrity and responsibility in all actions and interactions.
  • Collaborated with team members to achieve sales targets, contributing to the overall success of the store.
  • Met sales targets through proactive promotion and excellent customer service.
  • Participated in staff training sessions, acquiring new skills and knowledge to enhance job performance.
  • Went extra mile to locate merchandise for customers by researching and calling associated retail branches.
  • Shared new products and promotions with customer to encourage sales.
  • Participated in staff training sessions to develop product knowledge and sales techniques.
  • Handled customer enquiries via telephone and email, providing timely and accurate information.
  • Utilised point of sale POS systems efficiently, processing transactions and issuing receipts.
  • Received, processed and organised deliveries within tight deadlines.
  • Engaged with customers through loyalty programs, signing up new members and explaining benefits.
  • Used point of sale POS systems efficiently, managing transactions and generating reports as required.
  • Assessed customer product budget and requirements through consultations.

Admin Clerk Assistant

Izingolweni Primary School
Izingolweni , South Africa
03.2024 - 10.2024
  • Handled photocopying documents, updating files and faxing communications for staff.
  • Assisted with the preparation of reports and presentations to support management decision-making.
  • Managed daily office operations and administrative support for the department to maintain efficiency.
  • Handled telephone enquiries, providing prompt and courteous service to clients and stakeholders.
  • Answered telephone calls to offer information, direct callers and take messages.
  • Handled confidential documents with discretion to protect sensitive information.
  • Monitored office equipment and arranged for repairs or replacements, minimising downtime.
  • Scanned new documentation into system and classified data using standard codes.

Education Assistant

Osizweni Creche
Izingolweni , South Africa
01.2019 - 12.2022
  • Assisted teacher with marking assignments and reporting feedback to students and parents.
  • Supported pupil learning through one-to-one sessions and small group activities, adapting to individual needs.
  • Organised educational materials and resources, ensuring accessibility for all students.
  • Updated class records with attendance and grades for assignments, projects and examinations.
  • Assisted in planning and preparing classroom materials, fostering an engaging learning environment.
  • Maintained safe, clean and organised classroom environment.
  • Distributed papers to students and collected completed assignments for grading.
  • Helped teachers monitor playtime activities during break times.
  • Provided one-to-one support for students requiring additional assistance in specific subject areas.
  • Maintained a safe and tidy classroom, adhering to health and safety guidelines.
  • Helped teachers plan engaging activities and create level-appropriate teaching materials.
  • Monitored pupil progress, providing feedback to teachers for tailored educational approaches.
  • Moved with children between classes, keeping students in line and minimising disruptions.
  • Prepared, maintained and used equipment and resources required to meet lesson plans and learning activities.
  • Prepared indoor and outdoor spaces for recreational activities to support children's physical health and development.

Education

National Senior Certificate - Grade 12

Mthusi high school
Port Shepstone Durban

High Computer Literacy - Computer Literacy

Asabed It Solutions
Port Edward Durban

Skills Programme Sales Assistant ( General) Business Start-Up - Business College

MSC Business College
Port Shepstone Durban

Skills

  • Patient care
  • Medical confidentiality
  • Administrative duties
  • Appointment scheduling
  • Customer service
  • Conflict resolution
  • Team collaboration
  • Health regulations
  • Ethical conduct
  • Infection prevention and control
  • Organised multitasker
  • Proactive attitude
  • Multitasking efficiency
  • Patient record keeping
  • Health education
  • Confidentiality assurance
  • Laundry and dry-cleaning coordination
  • Positive attitude
  • Personal care
  • Clear communication
  • Patient confidentiality
  • Blood pressure monitoring
  • Time-management
  • Self-motivation
  • Risk Assessment

Timeline

Doctors Assistant

Dr MA Desai Surgery
11.2024 - 12.2025

Admin Clerk Assistant

Izingolweni Primary School
03.2024 - 10.2024

Retail Worker

Arckemans
10.2023 - 11.2024

Education Assistant

Osizweni Creche
01.2019 - 12.2022

National Senior Certificate - Grade 12

Mthusi high school

High Computer Literacy - Computer Literacy

Asabed It Solutions

Skills Programme Sales Assistant ( General) Business Start-Up - Business College

MSC Business College
Nokwanda Nzama