Nojus Abromavicius

As an Assistant general manager i had the responsibilities of ensuring the staff and the business were operating to the best of its ability to make sure any guests in the venue were having a great experience. From overseeing the daily operations of the venue to doing business to business sales there was a lot to do and I made sure we did it the best we could.

My responsibilities entailed the planning of staff schedules and staff payroll to planning and forecasting annual budgets and profits. I managed all our complaints, enquiries or any concerns customers or staff had, trying to make the overall experience as memorable as possible. This also included ensuring that our bar was able to be proficient and take no longer than 2 minutes for a customer to get their drink, this was done with the training of all staff members.

As a member of management my days entail a lot of different tasks, that being administrative tasks, event planning and all safety checks.

Some of the things I done as a Assistant General Manager were:

• Resolved underlying issues swiftly, mitigated potential risks effectively.
• Implemented budgeting controls to maintain financial stability.
• Managed recruitment process, brought talented professionals on board.
• Facilitated financial reporting, created transparency in business transactions.
• Coordinated marketing campaigns to boost brand visibility.
• Improved team productivity by implementing new management strategies.
• Established clear budgets and cost controls strategies to meet objectives.
• Oversaw facility maintenance and allocated needed resources to meet standards.
• Forecasting annual budgets
• Daily reports of how the business is running and where we can improve.
• Handled negotiations with outside vendors and service agencies to meet our needs.
• Stock management and stock ordering.
• Renewal of any expiring certifications to keep the venue open.
• Assisting in business development meetings with potential investors.
• Designed and implemented training to further develop staff based on business goals.

Overall, these jobs being completed were very important to the business as it is able to show how and where we are able to improve and ensuring that we are able to maximise our outcome even with cost saving strategies.

As a Supervisor/Duty manager I was ensuring that the customer experience runs smoothly from start to finish. From overseeing the day-to-day operations of the facility to coordinating corporate events and managing a large team.

My responsibilities included everything from managing staff and their schedules to maintaining equipment and ensuring safety protocols are followed accordingly. I was the go-to person for all our customers for addressing any concerns and ensuring that everyone has a safe and enjoyable experience.

As a member of management my days are filled with a variety of administrative tasks, upkeep and safety checks.

Some things I done as a manager were:

• Improved team efficiency by implementing new scheduling practices.
• Facilitated monthly training sessions for enhanced staff performance.
• Ensured smooth operations with regular maintenance checks.
• Promoted a safe work environment by enforcing strict adherence to safety regulations.
• Assisted in the recruitment process for hiring quality staff members.
• Oversaw inventory management to avoid any shortage or excess stock issues.
• Supervised activities of workers and enforced safety regulations.
• Trained new hires and set up mentoring relationships to drive team performance.
• Estimated costs, generated reports, and maintained detailed records.
• Assisted in the development of promotional materials, enhancing brand visibility.
• Delivered superior customer service by making information readily available and actively listening to customer needs and concerns.
• Generated KPI reports to illustrate overall performance.
• Increased customer satisfaction KPI by 67% in 36 Days.

Overall, these tasks are essential for keeping the venue open and running smoothly. With that we ensured that the guests will have a safe and enjoyable experience prompting them to return.

As a Store Manager my responsibilities were to look after the shop, our staff members and our customers. I had to make sure our shop was up to regulatory standards and nothing could hinder the shops efficiency.

As a Store Manager my tasks and responsibilities included:

• Developed a team-oriented environment by implementing effective leadership strategies.
• Ensured high levels of customer satisfaction with proactive interaction and prompt issue resolution.
• Boosted store's reputation for excellence through meticulous upkeep, product presentation and customer service.
• Streamlined operations to maximise efficiency and minimise waste.
• Led training sessions for new employees, equipping them with necessary skills and knowledge.
• Handled cash transactions accurately, minimising financial discrepancies at the till.
• Implemented promotional displays to increase product visibility and sales.
• Collaborated with upper management in strategic planning, contributing valuable insights from ground level operations.
• Generated KPI reports to illustrate overall performance.
• Consistently met weekly KPI and monthly sales targets, including £132,713 made in 2022-2023 just from our shop alone.
• Addressed customer complaints promptly, ensuring customer satisfaction and retention.
• Provided consistent leadership to maintain high levels of team performance and satisfaction.

On the whole I learnt a lot by being store manager but I also did contribute a lot to the business for example giving them fresh ideas for advertisement or how to improve staff morale and proficiency.

As a Duty Manager I opened and closed the building, following all necessary security measures. I dealt with customer complaints and queries. I trained all our new starters and our old staff members to make sure that they were up to date on how our equipment is meant to be used and works. In the process of doing this multiple 5 star reviews were achieved by myself and all my staff members.

As a Duty Manager my responsibilities and tasks involved:

• Achieved smooth daily operations by overseeing staff and delegating tasks efficiently.
• Ensured customer satisfaction with prompt problem resolution.
• Managed front-of-house operations to maintain a high level of service.
• Maintained cleanliness standards, resulting in positive customer feedback.
• Coordinated staff schedules to maximise productivity.
• Implemented promotional initiatives for increased footfall during off-peak hours.
• Promoted a safe working environment by enforcing health and safety regulations strictly.
• Identified areas of improvement through regular performance assessments of staff members.
• Handled complaints professionally, leading to improved customer retention rates.
• Met sales targets consistently by motivating the team towards achieving common goals.
• Oversaw emergency procedures and administered first aid.
• Conducted staff appraisals and evaluations, fostering continuous improvement and development.
• Led and managed administrative staff to maintain smooth daily operations.
• Organised financial and operational data to help with yearly budgeting and planning.