Noemi Tolnai

• Participating in approving and denying loan requests
• Being a solution provider for customers by helping them to find the correct banking product for their particular need
• Oversee account opening, account closing, and product sales activities
• Building positive working relationship with existing customers for repeat businesses
• Verifying video surveillance cameras to ensure they were working properly
• Key holder of the bank seif, ensuring all security procedures for cash transferring to central bank were met
• ATM maintenance
• Ensuring that the bank achieve its overall goals and objectives
• Ordering monthly supplies.

• Handling cash
• Money exchange
• Being a solution provider for customers by helping them to find the correct banking product for their particular need
• Account closing, and product sales activities
• Building positive working relationship with existing customers for repeat businesses
• Ensuring that the bank achieve its overall goals and objectives.

• Maintain outstanding store housekeeping and visual merchandising standards
• Handling of cash
• Problem solving whilst building customer relationships
• Maintain a fully stocked shop
• Recommend items to suit the customers needs
• Ensure high level of customer satisfaction through excellent sales service.

As part of the administration team i worked across two departments: Goods in office and Audit/ Inventory team, undertaking the following tasks:

• Booking in deliveries on arrival, processing relevant paperwork and ensuring a smooth workflow between the office and the operational team.
• Ensured safety regulations were adhered to in all warehouse operations.
• Offered training for new staff members.
• Assisted in regular stock audits, ensuring accuracy of inventory records.
• Implemented a new filing system which improved document management efficiency.
• Performed quality checks on incoming goods, maintained high standards across all products.
• Followed Standard Operating Procedures (SOPs) to ensure high-quality service delivery.
• Handled shipping documentation, providing accurate record keeping.
• Managed daily administrative tasks to maintain smooth warehouse functioning.
• Ensured a high level of communication was maintained between colleagues and management and the information flow was of the highest standard.

Part of my role was to replace one of the Administration Team Leaders when they were out off office, whilst being in this role i undertook the following tasks:

• Performed accuracy checks and provided detailed documentation of the full investigation process.
• Completed daily picking accuracy reports for senior management to facilitate accurate measurement of operational performance.
• Managed inventory control procedures with use of a proprietary software system.
• Coordinated team tasks to ensure smooth workflow.
• Trained new staff members for increased productivity and efficiency.
• Handled customer queries and complaints, resulting in improved customer satisfaction.
• Implemented new work procedures in order to reduce downtime.