Noémia Baptista
London,Tottenham
Summary
Results-driven retail professional with hands-on experience in customer service, sales and store operations. Adept at optimizing sales strategies, maintaining an organized shopping environment and delivering exceptional customer experiences. Proven ability to work efficiently in fast-paced environments, adapt quickly to new challenges and contribute effectively to team success. Passionate about personal and professional growth, with a strong commitment to continuous improvement.
Overview
2
2
years of professional experience
2
2
years of post-secondary education
Work history
Sales assistant
Zara
London, Regent street
11.2024 - 02.2025
- Oversee and manage SINT operations, including iPod sales, click & collect and store mode, ensuring a seamless shopping experience.
- Coordinate stock replenishment, promptly responding to store requests for sizes and specific products.
- Ensure efficient use of in-store technology to streamline sales and improve costumer service.
- Collaborate with sales and stockroom teams to maintain optimal store performance.
- Assist in training new employees in store operations, inventory procedures and costumer service best practice.
Cleaner & Key holder
Cleantec
London, Barking and Dagenham
06.2024 - 09.2024
- Managed the secure opening and closing of the building, ensuring all safety protocols were followed.
- Conducted routine security checks, verifying that all doors and windows were locked after cleaning.
- Maintained cleanliness and hygiene standards, ensuring a safe and welcoming environment.
- Monitored cleaning supplies and reported any shortages to management.
Sales assistant
Zara
London, Stratford
09.2022 - 03.2023
- Provided top-tier customer service by assisting shoppers with product inquiries, styling recommendations and purchases.
- Maintained, organised and visually appealing store layout to enhance the customer shopping experience.
- Assisted in meeting and exceeding sales targets by proactively engaging with customers and upselling products.
- Managed stock replenishment, ensuring products were available and properly displayed.
- Contributed to visual merchandising efforts, aligning displays with brand standard and seasonal promotions.
Education
A-Levels - Business
Barking and Dagenham College
Romford 09.2023 - 07.2024
GCSEs - Language and Humanities
Miguel Torga
Lisbon, Portugal 09.2019 - 11.2020
Skills
- Customer services & sales
- Retail operations
- Problem-solving
- Communication and Teamwork
- Adaptability & Learning
- Organisational skills
Languages
Portuguese
Native
English
Advanced
Additional information
- Right to work in the UK
- Available for immediate start
Timeline
Sales assistant
Zara
11.2024 - 02.2025
Cleaner & Key holder
Cleantec
06.2024 - 09.2024
A-Levels - Business
Barking and Dagenham College
09.2023 - 07.2024
Sales assistant
Zara
09.2022 - 03.2023
GCSEs - Language and Humanities
Miguel Torga
09.2019 - 11.2020
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