Noemi Varga

• Within my role, I work very closely with proprietors, directors, registered managers, nominated individuals and deputy managers from all type of health and social care settings
• Carry out pre and post-inspection for care providers
• Working with 30+ providers for over a long period across different service supports
• Provider governance and quality assurance support for providers
• Support to create robust Business Continuity plans for providers
• Support providers whose ratings are inadequate, require improvement, in SIP and QAM
• Support provider to be able to move from requires improvement or poor to good or excellent on their PAMMS and CQC inspections
• CQC lead within the organisation and ensure that the new updates and changes are triangulated
• Support and help new providers to implement good practices, strategies, systems and processes in place from the start
• Carry out on site comprehensive and tailored audits with a bespoke action plan
• Hold supervision for Registered managers who are also the Nominated individuals
• Support providers with the new CQC single assessment framework
• Monitor providers with their progress and success
• Support and help providers to implement effective and compliant processes, systems and monitoring systems in place according to regulatory requirements
• Working with different providers within Health and Social care such as homecare, care homes, nursing homes and residential
• Help providers build and keep good relations with regulators
• Create an effective action plan and come up with solutions based on the inspection and findings
• Guide providers towards good practice and robust strategies
• Support providers in creating robust risk assessments and care and support plans
• Re-strategies care providers workforce and their operations where needed
• Developed comprehensive strategies, resulting in improved business performance.
• Assisted in the streamlining of processes to enhance operational efficiency.
• Refer provider to different departments such as training where needed
• Attend quarterly regular trainings, Networking events, staff days, small provider events, and staff meetings and participate in presentations for council, other stakeholders and funding partners
• Give advise where provider are transitioning from paper to digital systems and help them to have robust templates to ensure that they capture all the information that is required to provide effective care and support for their residents and clients
• Have attended Succession Planning training for managers and directors
• Evaluated company performance using key metrics and prepared detailed reports.
• Fostered strong relationships with clients through exceptional service delivery and consistent follow-ups.
• Led on on complex projects to achieve business goals successfully.
• Collaborated closely with CQC inspector's and LA monitoring officers to establish effective operational practices for care providers
• Improved numerous care providers regulatory outcomes rates with process improvements across the business
• Built and maintained a trusted advisor relationship with clients, working closely to develop successful long-term strategies and helping bring them to fruition.

• Building the business almost to double hours within 7 months
• Checking and completing compliance according to CQC standards
• Holding MOK CQC inspections and ensuring that areas that need improvements developments are put in place
• Implementing new strategies based on the CQC report that came back in March 2021 to improve the service
• Implementing new strategies for CSW compliances and new training strategies as well for better knowledge
• Improving client satisfaction
• Improving the rota and building new runs, and creating more availability
• Managing contracts with the Hertfordshire County council, CCG-NHS, as well as with private clients and other individual agencies
• Managing 90 plus clients and 50 plus care workers, and 6 office staff daily
• Raising safeguarding and regularly reporting CQC notifications on a daily and weekly bases
• Building good reputation and communication with CSW and carers as well as building good relationships with amongst all
• Holding regular staff meetings
• Experience and assessing new clients' care plans and risk assessments
• Checking medication supply on a daily and weekly bases
• Checking medication administration records and notes documentation by carers daily
• Creating and handling small projects for building and growth of the business purposes
• Ensured the delivery of quality, person-centred care for all clients and having the right amount of care visits day for each client

• Making the rota according to business needs and carers' availability on a weekly and monthly bases
  Keeping up with packages such as ceasing, suspending them, adding
  extra calls and cancel client calls
  • Dealing with CAR 400 and CAR420s on a daily bases
  • Picking up new packages and documenting them on the system
  • Developing new care plans and updating current ones
  Carry out new client assessments in hospitals and risk assessments at
  their own home
  •Visiting clients on a weekly bases
  Leasing with professional bodies, such as professionals from the
  council, GPs and several hospital departments
  •Working closely with healthcare professionals and with Registered
  manager
  • Taking on interviews and supervision
  • Dealing with phone calls and inquiries in a professional manner
  • Sing off Care Certificates for CSW
  • Update tasks on the systems regularly
  Making sure that all calls are covered, and all healthcare workers are
  working
  • Taking on on-call duties during the week and weekends

• Liaise with the registered manager to make sure sufficient activities and
  task are overviewed and completed in time

• Liaise with the manager to make sure that care assistants with the right skills and experiences are recruited to meet the business needs

• Accept, allocate and process new referrals for care and support promptly

• Make sure that rota is done according to the needs of the service users, and shifts are covered in time

• Monitor the allocation of care assistants to maximise efficiency
whilst supporting them to maintain an appropriate work/ life balance
• Travel arrangements, routes and working patterns to make efficient use of care assistant time whilst meeting the needs of customers

•Create and update care plans according to changes and clients' needs
• Priorities during unexpected emergencies

•Distribute staff rotas weekly
•Making new assessments for new clients and start up new packages
•Create reports and carry out general office work

•Areas covered Harpenden, Luton, St Albans, Wheathampstead, Colney Health

•Order, check and update medication and other clients related documents
•Doing regular supervision for staff

•Perform regular staff competencies and checks

•Carry out regular client reviews

•Taking upon shifts when need it to cover as well as on emergencies •Induct and train new staff members

• Making sure that staff are competent to work and all their
documents are in place

•Carry out continuous and effective communication with themanager and staff members.

• Phlebotomy (blood taking, labelling, ordering, Cannulation, port access)
• Performed ECG Record and collect vital assessment of patients and other requested measurements
• Collect, check, record and follow up urine and faecal samples, MRSA swabs
• Provide necessary support, supplies, support and assistance for medical staff and patients
• Tested and recorded blood glucose level
• Performed clerical duties, such as word processing, data entry, answering phones and filing
• Scheduled and accompanied clients to medical appointments
• Complete, fill and submit clinical documentation in accordance with clinic guidelines, including charting and assessments
• Maintained accurate records of patient care, condition, progress and concerns
• Provided a comforting and soothing environment
• Took advantage of opportunities for continuing education, quality assurance and performance improvement activities
• Knowledge and understanding of the rota making and planning;
• Supervise and shadowing new staff members;.

• Supervised other staff during shifts worked
• Ensured staff completed all shift tasks
• Interacted with all customers in a friendly manner
• Resolved customer complaints
• Served costumers behind the bar and on the floor
• Ensured all close-down and opening duties were completed, including mopping, cleaning and disinfection of food preparation surfaces
• Performed money counts with cashiers of drawers and addressed discrepancies
• Made daily and nightly shift deposits of money at the bank
• Reported to the management
• Ordering and taking stocks and delivery
• Maintained a clean, healthy and safe environment.

• Maintained a clean, healthy and safe environment
• Assisted patients with bathing, oral hygiene, grooming, feeding and elimination
• Maintained accurate records of patient care, condition, progress and concerns
• Obtained information about clients' medical history, drug history, complaints and allergies
• Performed direct patient care aimed at increasing comfort, and psycho, social and spiritual well-being by providing assistance with personal hygiene, physical comfort, nutrition, elimination, prevention of skin breakdown, rehabilitation and safety
• Take individuals for shopping, social outing and annual holidays
• Provide support and attend on medical appointments
• Followed safe lifting techniques and individual resident lifting instructions
• Helped patients move in and out of beds, baths, wheelchair's and cars
• Provided a comforting and soothing environment
• Monitored expiry dates of medical supplies and medications
• Documented objective data and routine aspects of patient care
• Designed care plans, review and update them regular
• Carry out regular Health and safety, finance and medication checks
• Ordering, checking in and administering of medications
• Answered patient calls for care and feeding
• Helped residents with programming goals and increasing their independence
• Act as a shift leader on shift, allocate workload and plan effectively and efficiently the tasks of the day
• Supervise and shadow new staff members
• Contribute to agenda of staff meetings and taking minutes
• Knowledge of the rota planning and scheduling.

• Promptly served all food courses and alcoholic beverages to guests
• Strictly abided by all state alcohol regulations, particularly in regard to intoxicated persons and minors
• Accurately balanced cash register
• Skilfully anticipated and addressed guests' service needs
• Consistently adhered to quality expectations and standards
• Accurately recorded orders and partnered with team members to serve food and beverages that exceeded guests' expectations
• Effectively used items in stock to decrease waste and profit loss
• Consistently kept bar and work areas clean and sanitary in compliance with pub standards and local, state, and federal laws
• Promote upcoming pub events and programmes
• Set up special events and private parties.