NOELLA Bilenga/ Colombo Christovao BILENGA
Birmingham UK/ Chemin des Sable 7,Lausanne Vaud Switzerland
Summary
Highly organised administrative professional with broad experience across aviation, hospitality and healthcare environments. Skilled in booking, schedule management, coordination, records administration, and client relations. Proficient in the Microsoft Office suite, proactive, detail-oriented, and effective in fast-paced operational settings.
Overview
2
2
Languages
1
1
Certification
7
7
years of professional experience
Work History
Front Desk
Hilton Garden Inn
Birmingham Airport
06.2024 - 08.2025
- Oversee daily hotel operations, including front desk and guest services. Ensure high guest satisfaction by addressing concerns, resolving complaints, and providing personalised service.
- Supervised and trained staff to foster a positive, professional work environment while managing bookings and ensuring efficient check-ins and check-outs.
- Coordinated with maintenance and housekeeping to swiftly resolve issues impacting guest comfort.
- Facilitated better information sharing within the team to enhance efficiency and streamlined meeting information.
Flight Coordinator & Airline Supervisor
SunExpress/Self-Employed
Birmingham Airport
05.2024 - 06.2025
- Oversee flight check-in, boarding, and processes, ensuring timely departures and adherence to airline protocols.
- Provide solutions to flight-related issues.
- Manage and mentor airline staff
- Coordinate closely with cabin crews, ground staff, and airport personnel.
- Handle flight delays, cancellations, and rebooking while minimising disruptions for passengers.
- Ensure compliance with airline safety and security regulations and industry standards.
Passenger Services Agent/ Gate Lead
Skytanking
Birmingham Airport
11.2023 - 05.2024
- Performed boarding gate duties in line with the airline schedule.
- Worked with KLM/AirFrance
- Tagged luggage as well as routed to appropriate location for screening and loading.
- Addressed customer service enquiries quickly and accurately.
- Maintained excellent customer service.
- Communicated effectively with team members and other airport departments to ensure operational efficiency.
Passenger Services Agent
Swissport
Birmingham Airport
03.2023 - 11.2023
- Checked in passengers for departure, accepted bags and shared important requirements.
- Managed check-in counters, processed passenger tickets, and verified travel documents to facilitate smooth boarding procedures.
- Worked with flight and ground crew to facilitate seamless operations.
- Participated in regular training sessions on customer service excellence, security measures, and company policies.
- Managed gate, ramp and cabin services for each flight.
- Handled baggage check-in processes, including weighing, labelling, and ensuring safe transfer to aircraft, in line with airline regulations.
Front Desk
H&M
Birmingham
04.2021 - 02.2022
- My duties also include providing good customer service and merchandising.
- Communicated with customers to determine needs, provide recommendations and upsell services.
- Completed sales transactions, resulting in consistently shorter register queues compared to previous averages.
- Clearly explained products' benefits and value to drive sales.
- Applied price tags and stickers to products in an organised manner.
- Sorted out deliveries.
Stockroom Assistant [Temp]
Zara
Birmingham
05.2021 - 12.2021
- Worked working in a stockroom while dealing with internal queries such as stock checks, schedules, and deliveries
- Assisted with deliveries and sales floor replenishing to guarantee stock availability for customers.
- Organised stocks and arranged product placement, while ensuring accurate labelling, logical placement and neat arrangement.
Retail Sales Assistant & Customer Service
Primark
Milton Keynes
05.2018 - 08.2019
- Kept shelves neat, clean and organised through visual merchandising.
- Managed stock levels on the shop floor, replenishing items to maintain availability.
- Handled customer returns, refunds and exchanges at customer service desk.
Education
Bachelor of Science - Business Management
Birmingham City University
Birmingham UK01-2022
Français
Micros Ecole
Lausanne VD Switzerland01-2022
GCSEs - Maths, English Literature, English Spoken Language, Health and social Care
Saint Paul Catholic School
Milton Keynes UK12-2022
Diploma of Higher Education - Business Administration
Third Eye Communication
12-2022
Diploma of Higher Education - Business
The Milton Keynes Academy
Milton Keynes, BuckinghamshireSkills
- Microsoft Office
- Reservation management
- Relationship building
- Customer support
- Operational efficiency
- Deadline management
- Time Management
- Attention to detail
- Team leadership
- Staff training
- Flexibility
- Adaptability
- Relationship building
- Communication
- Organisational skills
Languages
French
Intermediate
B1
English
Proficient
C2
Certification
- Business Administration
- Health and Safety
- Dangerous Goods Awareness
- Airside
- Border Security Awareness
- General Security Awareness
- Dangerous Goods by Air
- General Security Awareness Training
Timeline
Front Desk
Hilton Garden Inn
06.2024 - 08.2025
Flight Coordinator & Airline Supervisor
SunExpress/Self-Employed
05.2024 - 06.2025
Passenger Services Agent/ Gate Lead
Skytanking
11.2023 - 05.2024
Passenger Services Agent
Swissport
03.2023 - 11.2023
Stockroom Assistant [Temp]
Zara
05.2021 - 12.2021
Front Desk
H&M
04.2021 - 02.2022
Retail Sales Assistant & Customer Service
Primark
05.2018 - 08.2019
Bachelor of Science - Business Management
Birmingham City University
Français
Micros Ecole
GCSEs - Maths, English Literature, English Spoken Language, Health and social Care
Saint Paul Catholic School
Diploma of Higher Education - Business Administration
Third Eye Communication
Diploma of Higher Education - Business
The Milton Keynes Academy