Noelene Willett
Welwyn Garden City,Hertfordshire
Summary
I have worked in customer service for my entire working life, starting with being a stewardess with British Airways, all the way until now where I work closely with 139 IT tech employees, in the UK and India.
I have been told I am extremely organised, and able to multi task. I am very proficient with word, excel and other programmes.
I have always been known for punctuality and professionalism.
My customer care has always been a priority, thanks to the training from British Airways, making me able to handle the most difficult customers.
Overview
52
52
years of professional experience
1
1
Certification
Work history
Operations Support Executive Administrator
IAM Roadsmart
Welwyn Garden City, Herts
07.2024 - Current
- I have been working at IAM for a year covering all of the below:
- Make inbound and outbound customer calls and offer dedicated phone/email support to contribute to the overall efficiency and effectiveness of IAM RoadSmart in achieving its mission business enquiries
- Trained and currently working on BACs.
- Trained and currently working on cancellations for commercial, including assisting finance when there are questions.
- Communicate with customers, commercial bookers and charity clients to facilitate their bookings in a timely fashion.
- Monitoring all commercial and charity inboxes to provide swift customer service and support
- Report any errors or inconsistencies to relevant colleagues and assist in resolving issues
- Provide support to IAM RoadSmart’s Contracted Accredited Driving Instructors delivering training courses for commercial and charity customers including rescheduling when needed.
- Undertake administrative tasks as and when required to support the team
- I am always ready to assist team members when they need help and have notes on hand to assist them when queries are raised.
Scheduler
Computacenter
Hatfield, Hertfordshire
06.2015 - Current
- Schedule work for 139 Resources in different skill teams, which involves constant communication with teams, and customers.
- Responsible for weekly reports, weekly time sheets, month end reports, reconciliations, allocating work, verifying the correct skills for the incoming work, checking security clearances.
- Responsible for training new members to our team.
Customer Service
Mears
Welwyn Garden City, Hertfordshire
01.2015 - 06.2015
- Emergency responder for elderly persons who used equipment provided by the council for their wellbeing, so they could contact us if they hurt themselves, fell over.
- Responsible for contacting family or emergency services depending on the call at hand
- Responsible for daily calls with elderly clients who lived alone and needed extra assistance.
Customer Service
City Link
Hatfield, Hertfordshire
08.2012 - 01.2015
- Provided customer care for parcel delivery.
- Responsible for customer service, booking parcels, tracking parcels, reporting damage or parcels that were not delivered.
- I was given the responsibility of the larger companies and helped resolve any of the problems that arose with larger transported packages.
- Was given the responsibility of handling troubled and awkward customers, which entails trying to assist them and manage issues with their packages
- Received numerous inter-business awards and recognition for my service
Property manager
Costa Brava Care
Alicante, Spain
08.2001 - 12.2011
- Provided turn key service for investment properties in Spain.
- Organised holiday lets
- Organised cleaning, and deep cleaning services
- Organised accounts for customers including banking and repair
- Translated for German, French and Spanish customers
Director
Schoose Company
Enfield, Middx
01.1993 - 01.2001
- Director of company with 19 shoe shops.
- Organising buying, staff, wages, exhibitions, communication with factories and accounts.
Stewardess
British Airways
Heathrow, Hillingdon
01.1973 - 03.1983
- Cabin Crew for British Airways
- Travelled around the world working First class and main cabin crew.
- Responsible for safety aboard the flight and pre/post checks of aircraft for future flights.
- Food and drink service while in flight
- Security cleared for elite passengers
- Responsible for money and currency
Education
GCEs - English language, English literature, German, French, Spanish, History and Science
Fulham County School
Fulham, LondonA-Levels - German and English
Fulham County
Fulham, Hammersmith and FulhamSkills
- Expense tracking
- Documentation expertise
- Order generation
- Meeting support
- Ten-key data entry
- Inventory purchasing
- Report analysis
- Schedule management
- Managing purchasing activities
- Report writing
- Key relationship development
- Multi-line phone systems
- Microsoft Office proficiency
- Assessment scheduling
Certification
- BPSS Clearance
Languages
Spanish
Upper intermediate
German
Intermediate
French
Elementary
Timeline
Operations Support Executive Administrator
IAM Roadsmart
07.2024 - Current
Scheduler
Computacenter
06.2015 - Current
Customer Service
Mears
01.2015 - 06.2015
Customer Service
City Link
08.2012 - 01.2015
Property manager
Costa Brava Care
08.2001 - 12.2011
Director
Schoose Company
01.1993 - 01.2001
Stewardess
British Airways
01.1973 - 03.1983
GCEs - English language, English literature, German, French, Spanish, History and Science
Fulham County School
A-Levels - German and English
Fulham County
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