Noel Kyei
Chertsey
Summary
To obtain a challenging IT Front Line Support Role where my creativity, problem-solving skills and experience in engaging with people can be utilised and developed.
Overview
11
11
years of professional experience
Work history
Senior Sales Executive
Attention to Detail Services
London
2025.07 - Current
- Managed day-to-day operations including customer queries, scheduling, and workflow organisation.
- Used Microsoft 365 tools to track tasks, manage documentation, and maintain communication.
- Handled troubleshooting for internal systems, devices, and software used by the business.
- Negotiated contracts and managed budgets while maintaining strong client relationships.
- Resolved customer issues quickly using structured problem-solving and clear communication.
Customer Service Manager
Any Kicks Ltd
London
2019.06 - 2024.12
- Managed support across email, live chat, and phone, resolving issues with orders, accounts, and product queries.
- Used Jira Service Management to track issues, prioritise tasks, and maintain service levels.
- Provided step-by-step guidance to customers, demonstrating strong troubleshooting and communication skills.
- Oversaw stock systems, order processing, and operational workflows.
- Adapted quickly to changing priorities and maintained high customer satisfaction.
Customer Service Representative
Ladbrokes
London
2018.09 - 2019.12
- Delivered frontline support to customers daily, resolving service issues promptly.
- Handled account queries, system issues, and product questions with accuracy and professionalism.
- Maintained compliance with security and privacy requirements.
Customer Service Advisor
Sainsbury’s
Colliers Wood, Merton
2015.06 - 2017.05
- Provided responsive customer support and resolved queries efficiently.
- Assisted customers with product and service issues, demonstrating strong communication and problem-solving.
- Maintained high service standards in a fast-paced environment.
Education
Bachelor of Science - Computing
University of Northampton
Northampton 09/2018 - 09/2021
A-Levels - Computing (Level 3)
Richmond Adult Community College
London, EnglandGCSEs - Secondary school
Ernest Bevin School
LondonSkills
- Strong problem-solving and analytical thinking
- Clear, confident communication
- Multi-tasking and time management
- Customer service excellence
- Decision-making under pressure
- Process optimisation and workflow organisation
- Stakeholder management and relationship building
- Microsoft 365 administration (Outlook, Teams, OneDrive, SharePoint basics)
- Microsoft Office applications
- Jira Service Management (ticketing, prioritisation, workflow tracking)
- Basic troubleshooting: software, hardware, connectivity
- Live chat and email support
- Device setup, configuration, and user guidance
- Understanding of security best practices (passwords, MFA, phishing awareness)
TECHNICAL SUPPORT AND OPERATIONS LEAD
- Motivated and technically minded support professional with over five years’ experience in customer-facing roles, workflow management, and problem resolution.
- Skilled in using tools such as Microsoft 365 and Jira Service Management to manage tickets, prioritise tasks, and deliver fast, accurate support. Known for strong troubleshooting ability, clear communication, and a calm, structured approach to resolving user issues.
- I bring a genuine interest in IT, a quick learning style and the ability to adapt in fast-moving environments. Experienced in managing my own workload, supporting customers across multiple channels, and maintaining high service standards.
- Now seeking a frontline IT support role where I can apply my technical aptitude, customer service expertise, and passion for technology to help users resolve issues efficiently and keep systems running smoothly.
Timeline
Senior Sales Executive
Attention to Detail Services
2025.07 - Current
Customer Service Manager
Any Kicks Ltd
2019.06 - 2024.12
Customer Service Representative
Ladbrokes
2018.09 - 2019.12
Customer Service Advisor
Sainsbury’s
2015.06 - 2017.05
Bachelor of Science - Computing
University of Northampton
09/2018 - 09/2021
A-Levels - Computing (Level 3)
Richmond Adult Community College
GCSEs - Secondary school
Ernest Bevin School