Noel Eaton
Ramsgate,Kent
Summary
Accomplished professional with a strong foundation in communication skills and relationship building, customer service expertise, and organisational and administrative abilities. Demonstrates motivational leadership and development, fostering team growth and enhancing productivity. Committed to leveraging these core competencies to drive success in future roles while continuously seeking opportunities for professional development.
Overview
26
26
years of professional experience
3
3
years of post-secondary education
Work history
Personal Banking Advisor
Santander
Ramsgate, Kent
2009.07 - 2026.02
- I am a consistently high performing Personal Banking Advisor based at the Ramsgate branch in Kent region. My role involves helping customers as I can on a day to day basis to make, save and protect their financial needs. Done through face to face and digital interaction, also answering calls to Telephone Banking. Following set processes for a variety of transactions and queries. I am also responsible for managing my own appointments diary and referring customers to specialists where necessary, ensuring a smooth transition between us.
- In my role I must ensure that all relevant processes are followed every time, whether it be amending customer’s details or opening new accounts. This has transitioned more so onto helping customers on the phone.
- I have a proven record of attaining and exceeding targets. I am responsible for ensuring customer's financial needs were effectively managed in a professional and diligent manner. A key member of the front line team, working closely with others taking an active role in coaching and development. Managing customer’s expectations and resolving complaints.
Functional Skills Tutor
Kent County Council
2009.02 - 2009.05
- Working for KEY Training, part of Kent County Council's Further Education Authority. My role was Tutoring 16-18 year olds taking part in the Government's Entrance to Employment Scheme. Teaching and developing Learners towards attaining Level 1 in Communication and Application of Number. Managing classes of between 4 and 20 Learners. Planning and delivery of lessons to cater for different academic abilities and learning styles. Part of a small working team, however, working effectively with a wider team spread across other departments. Taking an active role in the design and resourcing of course curriculum.
Learning Deliverer
Abbey
Milton Keynes
2007.11 - 2009.02
- Working on Secondment to Abbey's Learning Department based in Milton Keynes. Responsible for training new Personal Banking Advisers and Customer Service Advisers to ensure they had the necessary skills and knowledge to be successful in their role. Teamwork and communication is key. Working closely in a team across departments of 20 other Deliverers, often working in tandem. Keeping up to date on company and system updates. Being aware of the financial world as a whole. Delivering course curriculum to the highest standard ensuring content up to date. Delivering to a variety of audiences and learning styles.
Personal banking Adviser
Abbey
2006.12 - 2007.11
- Personal Banking Adviser at Abbey, dealing with customers on a day to day basis, managing the appointment diary and initial appointments. Sales targeted with a proven record of attaining and exceeding targets. Responsible for ensuring customer's financial needs were effectively managed in a professional and diligent manner. A key member of the front line team, working closely with others taking an active role in coaching and development. Managing customer’s expectations and resolving complaints.
Financial Planning Adviser
Abbey
2006.01 - 2006.12
- Taking part in a Pilot scheme of 100 Advisers for a new role within Abbey's Bancassurance arm. Responsible for attaining and growing Abbey's Investment market share as a whole set against challenging targets. Advising and selling to clients with liquid assets up to £100,000.00. Ensuring their Investment needs were looked after in a professional and suitable manner. Also responsible to ensure further needs were highlighted and referred to the appropriate colleagues within the branch team.
Customer Manager
Abbey
Canterbury
2000.05 - 2006.01
- Customer Manager at Abbey's Canterbury, dealing with customers on a day to day basis. Canterbury branch was the top performing branch in 2005 both at year end and across all 4 quarters. Sales targeted with a proven record of attaining and exceeding targets. Responsible for ensuring customer's financial needs were effectively managed in a professional and diligent manner. A key member of the front line team, working closely with others taking an active role in coaching and development. Managing customer’s expectations and resolving complaints.
Education
CeFA Certificate of Financial Advice 1 -
IFS
Canterbury 1996.01 - 1996.02
CeFA Certificate of Financial Advice 2 - undefined
IFS
Canterbury 1996.01 - 1996.02
A-Level - Economics, English Language, Ancient History
Solihull Sixth Form College
Solihull 1994.09 - 1996.06
GCSE - English, Mathematics, History, Information Technology, Science
Hall Green School
Birmingham 1993.03 - 1994.07
Skills
- Communication skills and relationship building
- Customer service expertise
- Organizational and administrative abilities
- Motivational leadership and development
Personal Details
I enjoy cycling and have completed the Ride London 100 mile sportive twice in recent years. I have also enjoyed cycling on the Western Front in Belgium. I am a fan of reading and keeping up to date with world events. I also enjoy learning new things especially about History. I am married with a young Daughter and I am in good health.
Timeline
Personal Banking Advisor
Santander
2009.07 - 2026.02
Functional Skills Tutor
Kent County Council
2009.02 - 2009.05
Learning Deliverer
Abbey
2007.11 - 2009.02
Personal banking Adviser
Abbey
2006.12 - 2007.11
Financial Planning Adviser
Abbey
2006.01 - 2006.12
Customer Manager
Abbey
2000.05 - 2006.01
CeFA Certificate of Financial Advice 1 -
IFS
1996.01 - 1996.02
CeFA Certificate of Financial Advice 2 - undefined
IFS
1996.01 - 1996.02
A-Level - Economics, English Language, Ancient History
Solihull Sixth Form College
1994.09 - 1996.06
GCSE - English, Mathematics, History, Information Technology, Science
Hall Green School
1993.03 - 1994.07