Summary
Work history
Education
Skills
Languages
Timeline
pwb
Noaman Ahmed Shaikh

Noaman Ahmed Shaikh

Building no1, 2 Floor, Room no 88 Sydnum Compound I. R. Road Mumbai ,400003

Summary

Aspiring Service Advisor with good automotive knowledge seeks role in busy call-handling environment. Confident communicator delivering polite, professional telephone communications. Offers excellent initiative and can-do attitude for productive teamwork. Friendly Service Advisor skilled in face-to-face and telephone customer care. Collaborates with workshop teams to monitor progress, enabling accurate service updates. Organised and proactive for responsive support in busy, pressured environments. Customer-focused Service Advisor with automotive industry experience. Provides polite, professional sales aftercare to maintain customer satisfaction. Allocated tasks to achieve deadlines for smooth service management.

Work history

Service Advisor

Lakozy Toyota
Mumbai , India
06 2023 - Current
  • Maintaining positive customer relationships to ensure repeat business.
  • Upsold products and services to customers to complement orders.
  • Suggested add-on services that would be helpful to customers and improve bottom line.

Service Manager

Royal Enfield Service Centre
Mumbai , India
08 2019 - 06 2023
  • Assessed daily operational needs and requirements and used team meetings to encourage staff goal-achievement.
  • Championed development of new services to improve operational output and meet KPIs.
  • Coached and mentored new team members to build high-performing team for optimum productivity.
  • Prepared rotas and assigned workloads to achieve service targets.

Self Employed

Day To Day groceries
Mumbai , India
03 2018 - 06 2019
  • Developed and maintained exceptional knowledge of local routes for timely deliveries.

Assistant Manager

Arya Honda
Mumbai , India
08 2015 - 03 2018
  • Trained staff on best practices to achieve optimal productivity.
  • Addressed customer issues calmly and professionally, delivering quick, successful resolutions.

Service Team Leader

Arya Honda
Mumbai , India
08 2013 - 07 2015
  • Capitalised on upsell opportunities with new and potential customers.
  • Responded to customer requests with friendly, knowledgeable service and support.
  • Strategised long-term business needs and drove customer feedback for process improvements.

Service Advisor

Arya Honda
Mumbai , India
02 2008 - 07 2013
  • Upsold products and services to customers to complement orders.
  • Maintaining positive customer relationships to ensure repeat business.
  • Responded to questions regarding service outcomes and resolved complaints.

Trainee Technician

Ahura car care
Mumbai , India
12 2000 - 01 2008
  • Collaborated with other technicians to coordinate workflow and receive assigned tasks.
  • Leveraged diagnostic expertise and creative troubleshooting methods to resolve complex mechanical issues.
  • Troubleshot and resolved technical issues to restore functionality.

Education

Diesel Mechanic ITI -

M.H. Saboo Siddik Polytechnic
10/1998 - 07/1999

Computer Networking -

NIIT Swift Jyoti Program
04/2022 - 05/2022

SSC Maharashtra State Board -

ST. Joseph's High School
06/1997 - 03/1998

Skills

  • Customer care
  • Customer Service
  • Enquiry management
  • Customer engagement
  • Reporting and documentation

Languages

Urdu
Native
English
Fluent
Hindi
Intermediate
Marathi
Intermediate

Timeline

Service Advisor

Lakozy Toyota
06 2023 - Current

Service Manager

Royal Enfield Service Centre
08 2019 - 06 2023

Self Employed

Day To Day groceries
03 2018 - 06 2019

Assistant Manager

Arya Honda
08 2015 - 03 2018

Service Team Leader

Arya Honda
08 2013 - 07 2015

Service Advisor

Arya Honda
02 2008 - 07 2013

Trainee Technician

Ahura car care
12 2000 - 01 2008

Diesel Mechanic ITI -

M.H. Saboo Siddik Polytechnic
10/1998 - 07/1999

Computer Networking -

NIIT Swift Jyoti Program
04/2022 - 05/2022

SSC Maharashtra State Board -

ST. Joseph's High School
06/1997 - 03/1998
Noaman Ahmed Shaikh