Noah Pearson

• Answered helpdesk inquiries, providing technical guidance and troubleshooting reported faults.
• Diagnosed reported issues and applied fixes to restore system access.
• Developed customer service skills through consistent support and clear communication.
• Communicated technical information clearly and adapted explanations to suit users with different levels of technical knowledge.
• Collaborated with other Digital Ambassadors and IT staff to resolve technical issues.
• Managed support enquiries professionally, maintaining a helpful and approachable attitude when assisting users.

• Working with visitors throughout the science exhibition spaces, supporting groups, families and individuals, ensuring they enjoy their experience by providing excellent customer service.
• Assisting with and leading science based activities throughout the centre.
• Explaining how the exhibits work. Helping the visitors to engage with the exhibits by demonstration and encouragement.
• Answering questions, queries and promoting learning with all visitors.
• Reporting any issues to staff members.

I participated in a community based project, building walls, paths and steps within the foothills of the Atlas Mountains in Morocco. This two week school trip was organised by True Adventure and St Katherine's School. The expedition also involved a trek up to the top of Mount Toubkal, the highest mountain in North Africa, along with around twenty other fellow students and our adult leaders.

I secured a work experience placement at 'Noisy Little Monkey', a digital marketing company based in Southville, Bristol, where I assisted their office based team with duties such as:

• Creating digital marketing content via a blog.
• Writing alt text on websites aiding those who maybe visually impaired, increasing inclusion and SEO.
• Note taking during collaborative marketing team meetings to help develop new growth ideas and marketing strategies.
• Cleaning and tidying duties.

As part of my Silver Duke of Edinburgh Award I volunteered at a Scout Troop in Bristol which involved:

• Assisting Scout Leaders weekly with the planning and delivery of multiple activities for around 25 young people aged between 10 and 14 years, over a period of 6 months.
• Attended training in important aspects of working with young people, including first aid, CPR and emergency procedures.

As part of my Bronze Duke of Edinburgh Award I volunteered to assist our local food bank with donations during the Covid Pandemic, this involved:

• Organising and participating in weekly food collections within my own road and surrounding streets for a 3 month period, in order to support a local food bank's supply needs.
• Using social media to advertise the collections.