Noah Okocha
Summary
A highly skilled and motivated professional with expertise in training coordination, facility management, and IT support. I demonstrates exceptional abilities in health and safety compliance, stakeholder liaison, and process improvement. I am great at problem-solving, customer service, and efficient multitasking and committed to enhancing business administration through effective communication and team collaboration.
Overview
7
7
years of professional experience
4039
4039
years of post-secondary education
1
1
Certification
Work history
Training Center Administrator/ Facilities Assistant
QA Ltd
03.2025 - 08.2025
- Oversee the smooth day-to-day operation of a busy training center, acting as the primary contact for delegates, trainers, and stakeholders. Coordinate training schedules, resources, and materials while managing all aspects of the facility, including preparing and resetting training rooms, ensuring AV/IT equipment is fully functional, monitoring stock levels, and arranging catering. Carry out regular room and equipment checks, liaise with building services for cleaning, repairs, and maintenance, and ensure full compliance with health, safety, fire, and accessibility standards. Provide on-site support throughout the day, resolve facility and technical issues quickly, and maintain a clean, safe, and welcoming environment that supports a high-quality learning experience.
VIP Cocktail Bar Supervisor
Qatar Lounge/ O2 Arena
04.2024 - 03.2025
- Delivered exceptional bartending services in high-profile, fast-paced environments, providing a first-class guest experience for VIP clientele including celebrities, corporate executives, and high-net-worth individuals. Supervised bar operations, led and trained staff, and ensured service standards consistently exceeded expectations. Showcased advanced mixology skills by crafting premium cocktails, curating bespoke drink menus, and tailoring recommendations to individual guest preferences. Oversaw stock control, ordering, and inventory management to maintain efficient operations. Maintained an elevated, welcoming atmosphere in exclusive lounge settings, managing seating flow, coordinating with security and event teams, and handling high-pressure situations with professionalism and discretion.
Service Analyst /Digital support technician Apprentice
Transport for London
01.2022 - 03.2024
- My role consisted of Monitoring, analysing, and optimizing service performances across various modes of transportation, including trains, buses, and more. I was involved in incident management, responding to disruptions and emergencies promptly to minimize passenger impact. Collaborating with internal and external stakeholders, I was communicating service metrics and recommendations using helpdesk systems, Power BI and IT management to provide continuous improvement in service delivery. With strong analytical skills and attention to detail I was contributing to the efficient operation of one of the world’s most dynamic transportation networks.
Bar Team Leader
J D Wetherspoons
05.2018 - 01.2022
- I was responsible for overseeing the daily operations of the bar area at two separate pubs. My role involved supervising and leading the bar staff, ensuring exceptional customer service, and maintaining high standards of quality and cleanliness. With my leadership skills and a customer-centric approach I created a positive and efficient work environment.
Education
Diploma of Higher Education - Arts and Humanities
Anglia Ruskin University
A-Levels - Physical Education, Sociology, Media Studies
Christ The King Sixth Form College
GCSEs -
Bonus Pastor College
Skills
- Training coordination & scheduling
- Facility & building management
- AV/IT setup & troubleshooting
- Health & safety compliance
- Stakeholder & client liaison
- Stock & resource management
- Event/room preparation & turnaround
- Supplier & contractor coordination
- Problem-solving & issue resolution
- Customer service & hospitality
- Time management & multitasking
- Data entry & record keeping
- Process improvement & efficiency
- Communication (verbal & written)
- Team collaboration
- Desktop support
- IT Helpdesk Systems
- Business Administration
- Auditing
Certification
- CompTIA Cloud essentials plus+
- TfL Digital Workplace Leads & Champions
Volunteer Experience
S.A.S Vintage, Antique & Vintage Sales Consultant (part time), 2024-04, Present, While working with my Family doing Vintage Pop-up Sales, I developed strong customer service and sales skills by engaging with a wide range of clients, sharing the history and value of antiques, and successfully negotiating deals. I honed my attention to detail by assessing the quality and authenticity of items, while my creativity came through in designing attractive displays that maximized sales potential. Managing inventory, tracking sales, and handling cash transactions showcased my organizational and financial abilities, and the fast-paced nature of vintage fairs strengthened my adaptability, problem-solving, and time management skills. Additionally, I built valuable relationships with collectors and vendors, expanding my market knowledge and sourcing opportunities.
Timeline
Training Center Administrator/ Facilities Assistant
QA Ltd
03.2025 - 08.2025
VIP Cocktail Bar Supervisor
Qatar Lounge/ O2 Arena
04.2024 - 03.2025
Service Analyst /Digital support technician Apprentice
Transport for London
01.2022 - 03.2024
Bar Team Leader
J D Wetherspoons
05.2018 - 01.2022
Diploma of Higher Education - Arts and Humanities
Anglia Ruskin University
A-Levels - Physical Education, Sociology, Media Studies
Christ The King Sixth Form College
GCSEs -
Bonus Pastor College
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