Noah Lumley-Hogg

I currently act as the first point of contact for Motability scheme customers to register new claims. I deliver a calm and reassuring customer experience to produce the best and correct outcome for both the customer and the business. I conduct fact finding and risk assessment to determine the liability status and the next steps that need to be taken for the specific claim to make sure an accurate claim is set up to reduce delays and errors moving forward. I consistently meet my targets within the business keeping my overall handling time to a minimum while still succeeding in my audits. Due to this I have also been trusted to take part and assist in other areas of the business which included out bounding to specific customers to increase the money saved for the business. I am proficient in many systems including excel with I use regularly and have trained other users to use within my team.

Many skills I have learnt from this job are easily transferable to any sector. These being, Time management, efficient communication and the ability to receive feedback and take it on board and use this to develop my overall job performance.

During my time as a bartender, I delivered a high-quality customer experience in a fast-paced environment. I prepared multiple orders at the same time while working within a team to consistently succeed with satisfying customer needs and demands of the business. I maintained the ability to communicate and work with the team to ensure all aspects of the work was being done and delegated correctly. I built a strong rapport with regular customers which contributed to them returning and providing more business traction. I was also able to work very well independently keeping up with all tasks provided to me and able to manage the bar efficiently and effectively leading to higher customer satisfaction and pleasing the owners of the establishment.

I provided attentive and friendly service to the guests in a fast paced and unpredictable environment. I maintained organization within my job role and managed my workload appropriately to keep both the customers satisfied and happy along with my supervisor. I would often be within a team and have to learn to work well within this team to keep up flow within the kitchen and within other areas of the business. As I became a more longstanding employee I was tasked with training and nurturing three new employees to meet the standard of the business. This included begin able to efficiently communicate and delegate task as well as being able to identify gaps within their knowledge and help them learn and develop within the role. This included teaching them the ways to manage a new system in a simple and effective way to ensure efficient workflow could be maintained. I would professionally handle customer concerns to make sure their needs were met. I believe I developed a lot of skills here such as problem solving, teamwork and excellent communication.