- Football
- Botanical science
- Music
- Kickboxing
- Reading
- Badminton
- Cooking
- Travelling
Noah Gaunt
Lincoln,Lincolnshire
Summary
Detail-oriented customer service and administrative professional experienced in managing client relationships, scheduling, and resource allocation. Skilled in frontline triage, social care assessments, and safeguarding report processing, ensuring confidentiality and data accuracy. Supports account management and coordinates customer leads to drive sales revenue. Proficient in Microsoft Office, CRM software, telephony, and document review.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Customer Service Support (Children's Social Care)
Lincoln County Council (Fixed Term Contract)
Lincoln, Lincolnshire
05.2026 - 08.2026
- Facilitated frontline triage of contacts, ensuring timely information and access to child social care services.
- Employed effective questioning techniques to accurately gather information and determine appropriate next steps.
- Processed social care assessments and safeguarding reports according to policy and quality standards.
- Recorded case details while managing live calls, demonstrating strong typing and IT skills for effective service delivery.
- Ensured confidentiality and data accuracy in compliance with organisational standards.
Key Account Manager
SuperFOIL Insulation
Lincoln, Lincolnshire
08.2025 - 04.2026
- Supported installer account management and onboarding, converting trained installers into approved partners to strengthen active installation network.
- Coordinated inbound customer leads by aligning projects with installers and facilitating opportunities to order.
- Administered pipeline of quotes and opportunities, providing pricing, stock checks, and technical support to secure sales revenue.
Customer Administrator (Role made redundant)
We Repair LTD
Lincoln, Lincolnshire
05.2025 - 07.2025
- Managing invoices and overseeing vetted work.
- Handling cross-portal communication and inbox management.
- Providing customer service based on scheduling and resolution diagnosis.
- Scheduling appointments and processing payments, liaising with associated businesses and internal departments to ensure smooth resolutions.
Resource Management Partner
Home From Home Care
Lincoln, Lincolnshire
10.2023 - 04.2024
- Assisted in allocating human and office resources according to forecast availability for efficient operations in a public sector company.
- Supported staff management tasks, including creating rotas and managing annual leave and sickness records.
- Helped maintain a company-wide training matrix and allocate meeting rooms as needed.
In Day Scheduler
Anglian Water
Lincoln, Lincolnshire
08.2021 - 10.2023
- Coordinated schedules for water technicians across East England using Oracle, optimising daily workflow.
- Facilitated communication with team members, supporting timely service delivery.
- Supported customers in arranging appointments, ensuring their needs were addressed promptly.
- Created and amended live customer jobs via SAP software.
Education
Diploma - Animal Care
Lincoln college
01-2020
Diploma - Music Performance
Access to Music
01-2018
Skills
- Customer service
- CRM software expertise
- Telephony skills
- Microsoft Office proficiency
- Attention to detail
- Document review
- Analytical skills
- Time management
- Conflict resolution
- Verbal and written communication
- Administrative support
Certification
- NAPPI Training, 2023-01-01
- Epilepsy Training, 2023-01-01
- Autism Awareness Training, 2023-01-01
- First Aid certified, 2023-01-01
References
Available upon request
Interests
Timeline
Customer Service Support (Children's Social Care)
Lincoln County Council (Fixed Term Contract)
05.2026 - 08.2026
Key Account Manager
SuperFOIL Insulation
08.2025 - 04.2026
Customer Administrator (Role made redundant)
We Repair LTD
05.2025 - 07.2025
Resource Management Partner
Home From Home Care
10.2023 - 04.2024
In Day Scheduler
Anglian Water
08.2021 - 10.2023
Diploma - Animal Care
Lincoln college
Diploma - Music Performance
Access to Music