Noah Catherwood
Worcester,United Kingdom
Summary
IT professional with a background in server management, system administration, and migration projects. Demonstrates in-depth IT support both in person and remotely, coupled with excellent communication skills. Proven ability to create detailed documentation and work instructions, ensuring operational efficiency. Adept at troubleshooting, relationship management, and time management. I am enthusiastic, loyal, and aways have a friendly approach while being driven to constantly learn and progress. Career goal: To leverage my existing IT knowledge to go more in depth into technical aspects of IT administration to progress my career
Overview
8
8
years of professional experience
Work history
IT System Administrator
Air Liquide
Droitwich, Worcestershire
2023.10 - Current
- Experience working with and managing Active Directory, M365, Azure, Virtual Desktops, Servers, Printers, Networks etc.
- Lead Printer migration project which saw our printers moved from server to cloud with minimal disruption across sites in the South West, London, Wolverhampton, Newcastle and Ireland.
- Delivered technical support to users, addressing hardware and software issues. currently covering and resolving all 1st and 2nd line tickets..
- Implemented AI project to enhance workflow efficiency through the integration of Google Gemini. With a strong focus on implementing it into the daily workflow of all users
- Heavy emphasis on documentation, as well as creating work instructions for different processes
- Conduct quarterly audits across licences, users and users access across our systems
- Led training sessions for team proficiency in system management and troubleshooting.
General Manager
Healthy Herby
Sytchampton
2022.10 - 2023.08
- Managed all daily operations for online mail order of hay and herbs, ensuring efficiency.
- Oversaw order processing from email receipt through packaging to shipping.
- Ensured accuracy and quality control for all outgoing products.
- Conducted marketing activities to boost visibility and increase sales.
- Trained staff on best practices for service delivery and operational efficiency.
- Facilitated team meetings to address goals, challenges, and performance enhancements.
- Resolved customer complaints promptly while maintaining high service quality standards.
- Coordinated budgeting, staffing, scheduling, inventory control, customer service, and sales efforts.
Bar Tender
Bordesley Park Wedding Venue
2022.10 - 2022.11
- Executed all bar work, including cocktail preparation and venue setup.
- Maintained cleanliness standards and conducted regular bathroom checks.
- Addressed inappropriate behavior to secure a safe environment for patrons.
- Engaged with guests to deliver outstanding customer service and tailored recommendations.
- Assisted in setting up and dismantling bar stations before and after events.
- Managed inventory of bar supplies, ensuring availability during events.
- Greeted customers to enhance their overall experience and satisfaction.
Butcher Sales Assistant
Checketts Of Ombersley
Ombersley, Worcestershire
2020.10 - 2022.05
- My job role was to ensure the smooth running of the day to day business.
- I covered all aspects of butchery including cleaning through to various knife skills, prepping meat, serving customers, liaising with suppliers, deliveries, stock checking, cashing up till and locking up.
- Also aiding with anything else required out of remit.
- This is a very fast paced busy environment and I am always occupied.
- Worcestershire
Butcher Assistant
Hodgehill Butchery
Kidderminster, United Kingdom
2018.01 - 2019.01
- Butchery assistant/apprentice involved cleaning, serving customers and prepping meat for sale.
- This role was supposed to cover an employee who was leaving but I was let go as the employee decided to stay and I was no longer required.
- Assisted in daily operations during staff shortage, demonstrating flexibility and adaptability.
Education
GCSE - MATHS & ENGLISH, PE, Sciences & History
Holy Trinity School
2018.01 -
Skills
- Server Management
- In depth IT support, in person as well as remotley
- Migration Projects
- System Administration
- Communication skills
- Documentation and Work Instructions
- Strong troubleshooting skills
- Relationship management
- Time management
- Operational efficiency
- Verbal and written communication
- Enthusiasm and loyalty
- Friendly and approachable
- Driven to constantly learn and progress
References
Available upon request
Hobbies And Interests
Rugby, Swimming, Sailing, F1, Also who doesn't love a bit of a social life too!
Activities
Competitive swimming events Rugby bronze D of E exercise. Competitive swimming events Rugby bronze D of E exercise.
Affiliations
- My hobbies include, F1, Moto GP, Isle of Man TT, Sailing GP. (Anything that involves an egnine or boat)
Timeline
IT System Administrator
Air Liquide
2023.10 - Current
General Manager
Healthy Herby
2022.10 - 2023.08
Bar Tender
Bordesley Park Wedding Venue
2022.10 - 2022.11
Butcher Sales Assistant
Checketts Of Ombersley
2020.10 - 2022.05
GCSE - MATHS & ENGLISH, PE, Sciences & History
Holy Trinity School
2018.01 -
Butcher Assistant
Hodgehill Butchery
2018.01 - 2019.01