Nnenna Peace Ezenwa
Hull,Kingston upon Hull
Summary
Accomplished professional with a solid foundation in customer support, data entry, and administrative functions. Demonstrates strong teamwork and a commitment to continuous improvement, with a focus on effective time management and attention to detail. Proficient in conflict resolution and project management, utilizing tools such as MS Office Suite and SharePoint. Aims to apply expertise in enhancing operational processes and achieving strategic goals.
Overview
11
11
years of professional experience
7
7
years of post-secondary education
1
1
Certification
Work history
Custody Officer
HMP Millsike
Pocklington, East Riding of Yorkshire
03.2025 - 10.2025
- Coordinated team efforts to manage daily operations and address complex prisoner care needs.
- Built trust and communicated effectively with diverse groups, providing empathetic support.
- Collaborated with team members to resolve conflicts, applying analytical thinking for timely decisions.
- Maintained accurate records and reports to inform decision-making processes.
- Monitored security risks and signs of unrest to ensure a safe environment.
Mental Health Worker
Windermere House Independent Hospital
Hull, Kingston upon Hull
10.2022 - 02.2025
- Promoted structured routines to enhance normality, dignity, and engagement.
- Fostered independence and small achievements to support long-term recovery.
- Documented changes rigorously for care planning and legal compliance.
- Assessed vulnerability continuously and collaborated with multidisciplinary team on risk management plans.
Project Support
Tiege Consult Ltd
05.2021 - 09.2022
- Contributed to development and implementation of digital HR reference system for improved efficiency.
- Delivered administrative support to project managers for effective task coordination.
- Engaged stakeholders through managed communication channels, fostering collaboration.
- Worked alongside cross-functional teams to enhance workflows with digital solutions.
Project Assistant
Immersion Consult Ltd.
01.2019 - 04.2021
- Executed planning and delivery of project outcomes within project management office.
- Coordinated preparation of meeting agendas, minutes, and action items for effective communication.
- Assisted project managers in measuring impact and engaging stakeholders effectively.
- Maintained accurate records of project documentation and reporting on progress.
- Demonstrated autonomy in managing individual workload alongside team collaboration.
- Identified opportunities for business process improvements to boost operational efficiency.
Admin Officer
Romflex Networks Limited
03.2015 - 01.2019
- Oversaw all tax compliance activities, guaranteeing timely return submissions.
- Enhanced overall tax compliance by 30% following comprehensive business assessments.
- Produced in-depth reports that guided key decisions effectively.
- Achieved a 50% reduction in processing time with a streamlined Tax Identification Number generation system.
- Improved team coordination and workflow efficiency by 40% through process optimisation.
Education
Bachelor of Science - Business Management
University of Uyo
09.2007 - 02.2015
Skills
- Data Entry
- Organizational skills
- Continuous Improvement
- Risk Assessment
- M365 Administration
- Time Management
- Conflict Resolution
- Project Coordination
- Stakeholder Engagement
- Problem Solving
Certification
- CMI Level 7 Diploma in Strategic Management and Leadership Practice (In Progress)
- PRINCE2 Project Management – Level 3, (2024)
Technical Highlight
- MS Word: Produced professional reports, project documentation, and policy updates with attention to detail and formatting consistency.
- MS Excel: Created spreadsheets, pivot tables, and dashboards to analyse data, track KPIs, and support decision-making. Applied formulas to streamline reporting.
- MS PowerPoint: Developed clear and engaging presentations to communicate project updates, risk assessments, and progress reports to stakeholders.
- MS Outlook: Managed high volumes of email correspondence, coordinated calendars, and scheduled meetings across cross-functional teams.
- MS Projects: Supported project planning by updating timelines, tracking deliverables, and monitoring resource allocation for smooth delivery.
- MS Teams: Facilitated remote collaboration, hosted meetings, and maintained shared channels for communication and document exchange.
- SharePoint: Managed shared document libraries, controlled versioning, and ensured secure access to sensitive project and organizational data.
- CRM Systems: Worked with customer data to track interactions, improve client engagement, and support long-term satisfaction.
Timeline
Custody Officer
HMP Millsike
03.2025 - 10.2025
Mental Health Worker
Windermere House Independent Hospital
10.2022 - 02.2025
Project Support
Tiege Consult Ltd
05.2021 - 09.2022
Project Assistant
Immersion Consult Ltd.
01.2019 - 04.2021
Admin Officer
Romflex Networks Limited
03.2015 - 01.2019
Bachelor of Science - Business Management
University of Uyo
09.2007 - 02.2015