NNENNA IFEYINWA AKANJI
COVENTRY,West Midlands
Summary
Compassionate and dedicated Health Care Assistant with over 8 years of experience across hospital, residential, and community care settings. Skilled in patient support, clinical documentation, and care planning, with a strong ability to build trust and deliver high-quality care. Proven background in customer service and administrative roles, demonstrating excellent communication, multitasking, and problem-solving abilities. Holds a Post Graduate Diploma in International Business and a Bachelor’s in Chemical Engineering, combining technical knowledge with strong interpersonal and organisational skills. Committed to continuous improvement and collaborative teamwork in fast-paced environments.
Overview
14
14
years of professional experience
4
4
years of post-secondary education
Work history
Health Care Assistant
University Hospital Coventry and Warwickshire
Coventry, Coventry
07.2023 - Current
- Documented care plans, hospital actions, and patient activities in accordance with best practices.
- Obtained current medical information, including weight, height, and vital signs for care planning.
- Delivered high-quality patient service by maintaining cleanliness in wards.
- Monitored patient progress, proactively addressing obstacles to enhance recovery.
- Established trusting relationships with patients through ongoing support and optimal care delivery.
- Liaised between patients and healthcare professionals, facilitated effective communication channels.
- Charted vital signs, pain management data, and daily inputs and outputs accurately.
- Maintained hygiene standards by regularly changing bed linen and washing patient clothing.
- Maintained stock levels of medical supplies on the ward, ensured uninterrupted provision of care services during shifts.
- Escorted patients for tests or procedures within the hospital premises whilst ensuring their safety and comfort.
- Collaborated with nurses to provide comprehensive patient care, ensuring a smooth recovery path.
Care Assistant
HC-One, Victoria Mews care home
Coventry, Coventry
01.2022 - 11.2022
- Administered personal care to ensure residents' comfort and well-being.
- Assisted residents with daily needs and activities, including sanitary requirements.
- Changed bedding regularly to maintain cleanliness and comfort.
- Administered medications and medicaments as prescribed, ensuring compliance.
- Encouraged independence among patients whilst assisting them with tasks.
- Provided emotional support to patients, improving their mental wellbeing.
- Aid in mobility exercises which resulted in improved physical strength among elderly residents.
Customer Service Representative
Konnect Properties Limited
Coventry, Coventry
10.2021 - 01.2022
- Delivered exceptional service to promote lasting customer satisfaction.
- Answered customer enquiries and directed them to relevant departments.
- Provided solutions to customer problems while offering accurate information.
- Collected and stored customer information in the database efficiently.
- Processed customer complaints and arranged house viewings effectively.
- Monitored surveys and feedback, implementing corrective actions for service improvements.
- Streamlined processes through efficient record keeping.
- Developed strong relationships with customers fostering brand loyalty and repeat business.
- Enhanced communication channels through regular updates on company policies and promotions.
- Collaborated with sales team to maximise product visibility and sales.
Customer Care Representative
MTN Telecommunications Company
Lagos, Nigeria
06.2015 - 08.2020
- Collected and analysed customer feedback to implement process changes surpassing satisfaction goals.
- Delivered primary support to internal and external customers, ensuring prompt resolution.
- Maintained satisfaction through strategies focused on addressing needs and resolving concerns.
- Recorded phone conversations, including complaints and feedback, for company review.
- Assessed and identified customer needs using strong analytical skills.
- Engaged with multiple customers simultaneously via webchat, demonstrating multitasking abilities.
- Contacted customers using virtual methods: live chat, email, phone, and post.
- Resolved complex issues employing efficient problem-solving skills.
- Maintained detailed records of all interactions, comments, complaints, and actions taken for future reference.
- Navigated multiple software systems proficiently, enhancing task completion speed.
- Improved operational efficiency by streamlining customer care processes.
- Collaborated closely with the sales team, ensuring high-quality client servicing.
Administrative Assistant
Anambra State Agricultural Development Programme
Awka, Nigeria
03.2011 - 09.2014
- Managed multifaceted clerical tasks, including data entry, filing, and records management.
- Coordinated travel arrangements while maintaining a comprehensive database for client services.
- Developed monthly reports to reconcile programme accounts and ensure accurate financial oversight.
- Prepared payroll for programme employees, ensuring timely and accurate processing.
- Communicated effectively across departments to facilitate meeting planning and logistics.
- Established strong relationships to secure support and achieve desired outcomes.
- Assumed office management duties in supervisor's absence, demonstrating reliability and initiative.
- Provided prompt and knowledgeable responses to information requests while managing official correspondence.
- Initiated purchase orders for office supplies ensuring cost-effective procurement.
- Managed front desk duties to ensure smooth operation of reception area.
- Ensured efficient travel arrangements for staff including booking flights and accommodations.
- Interacted professionally with clients providing excellent service at all times.
- Submitted timely reports which provided critical updates on various projects.
- Facilitated internal communication.
- Streamlined administrative processes for increased efficiency in the workplace.
Education
Post Graduate Diploma - International Business with Advanced Practice
Ulster University Business School
Birmingham United Kingdom 01.2021 - 10.2024
Bachelor of Science - Chemical Engineering
Anambra State University
St Mary The Virgin Convent
Skills
- Patient health monitoring
- Health assessments
- Phlebotomy techniques
- Healthcare operations management
- Documentation practices
- NHS standards compliance
- Interdepartmental collaboration
- Mobility assistance
- Care planning strategies
- Process optimization
- Logistical coordination
- Remote teamwork skills
- Active listening abilities
- Multi-tasking proficiency
- Live chat support services
- Proposal writing expertise
- Records management systems knowledge
- Office management software proficiency
- Program file distribution
- Microsoft Office suite expertise
- Bookkeeping skills
- Prioritization and multitasking under pressure
- Meeting log management
- Administrative operations support
- Documentation and reporting skills
- Information protection practices
- Managed automated systems expertise
- Cultural sensitivity awareness
- Patient dignity preservation strategies
- Handling distressed patients effectively
Affiliations
- Volunteering, Taking online courses
- Gardening, crafting
Professional Affiliations
Member. Nigerian Society of Chemical Engineers
Member, Institute Society Safety professionals of Nigeria (ISPON
References
References available upon request.
Timeline
Health Care Assistant
University Hospital Coventry and Warwickshire
07.2023 - Current
Care Assistant
HC-One, Victoria Mews care home
01.2022 - 11.2022
Customer Service Representative
Konnect Properties Limited
10.2021 - 01.2022
Post Graduate Diploma - International Business with Advanced Practice
Ulster University Business School
01.2021 - 10.2024
Customer Care Representative
MTN Telecommunications Company
06.2015 - 08.2020
Administrative Assistant
Anambra State Agricultural Development Programme
03.2011 - 09.2014
Bachelor of Science - Chemical Engineering
Anambra State University
St Mary The Virgin Convent
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