Nnenna Heart Ikubogh
Dagenham,Essex
Summary
Highly organised professional with knack for multitasking and managing complex schedules. Possess strong communication skills and proactive approach to problem-solving. Demonstrated ability to support senior management through efficient coordination and attention to detail. Adept at fostering productive relationships and maintaining confidentiality. Organised Executive Assistant with strong skills in managing complex schedules, coordinating travel, and preparing detailed reports. Demonstrates ability to streamline office operations, ensuring seamless communication and task prioritisation. Recognised for supporting senior executives with discretion and professionalism, delivering high-quality administrative support. Committed to enhancing productivity and facilitating smooth workflow processes.
Overview
17
17
years of professional experience
Work History
Executive Assistant to the CEO
Black British Institute of Excellence
London
02.2023 - Current
- Scheduled and confirmed appointments for clients, customers, and executives to maximise time management.
- Managed diaries and organised meetings and appointments for senior executives to optimise their schedules.
- Collaborated with other departments to ensure cohesive business operations and effective communication.
- Prepared reports, presentations, and briefs to support decision-making processes for leadership teams.
- Implemented and maintained filing systems, ensuring efficient organisation and retrieval of documents.
- Acted as the first point of contact for visitors, providing a professional welcome and directing them appropriately.
- Sat in on meetings, hearings and conferences to document activities.
- Organised corporate events, including conferences and dinners, to enhance company culture and stakeholder engagement.
Deputy Project Manager
Tritek Consulting Ltd
01.2024 - 08.2024
- Assisted in the development and implementation of comprehensive project plans, including goal setting, budgeting, and scheduling to ensure project milestones were met.
- Facilitated effective communication across project teams, stakeholders, and clients to align objectives and ensure smooth information flow throughout project phases.
- Monitored project progress, identified potential issues or delays, and proposed strategic adjustments. Regularly generated detailed reports on project status and outcomes.
- Oversaw the procurement of resources, ensuring timely delivery and adherence to project specifications. Implemented risk management strategies to minimize project disruptions, with contingency planning for unforeseen challenges.
- Ensured all deliverables met the highest quality standards. Stepped in to lead projects in the absence of the Project Manager, maintaining consistency and continuity in project management practices.
- Acted as the primary point of contact for clients and stakeholders, addressing their concerns and ensuring project deliverables met or exceeded expectations.
Branch Manager
First City Monument Bank
Port Harcourt
11.2018 - 02.2023
- Drove deposit growth by promoting bank products and services, achieving and surpassing objectives.
- Established and expanded retail and commercial business through effective retention and development strategies.
- Developed a high-quality loan portfolio, consistently meeting loan growth objectives.
- Reinforced corporate culture by promoting quality service and teamwork within the branch.
- Ensured individual accountability for cash handling and financial targets, maintaining branch integrity.
Customer Experience Manager
First City Monument Bank
Port Harcourt
03.2013 - 11.2018
- Developed and implemented customer service policies and procedures, significantly improving customer satisfaction.
- Trained and supervised customer service representatives, ensuring they delivered exceptional service.
- Resolved complex customer complaints and issues, enhancing overall customer experience.
- Monitored customer feedback and implemented changes to improve customer satisfaction metrics.
- Coordinated with other departments to ensure seamless service delivery to customers.
- Analyzed customer service data and developed reports on customer satisfaction trends and issues.
Compliance Manager
First City Monument Bank
Lagos, Nigeria
09.2011 - 03.2013
- Acted as key compliance contact and officer for regulatory matters, answering queries promptly and politely.
- Investigated compliance breaches, prepared reports on findings, and suggested corrective actions.
- Reviewed and updated compliance manuals and documentation to reflect current practices and legislation.
- Reviewed company compliance programme to identify potential gaps and opportunities for improvement.
- Oversaw the development of risk assessment tools to evaluate and mitigate compliance risks effectively.
Legal & Compliance Officer
First City Monument Bank
Lagos
04.2009 - 09.2011
- Conducted audits and inspections to ensure adherence to corporate governance and regulatory standards.
- Conducted research to stay updated on public interests and binding regulations.
- Ensured compliance with departmental policies and external regulatory requirements.
- Led compulsory and frequent training sessions on AML/CFT policies for staff.
- Advised management on short-term and long-term financial objectives, policies, and actions.
- Analysed reports of claims, payments and settlements to validate compliance with terms of policy or procedure.
- Maintained up-to-date understanding of all regulatory guidelines to support compliance across the organisation.
Education
Doctorate - Law
Rivers State University
Port Harcourt, Nigeria01-2026
LLB - Law
Imo State University
Owerri, Imo12.2005
LLM - Masters In Law
Rivers State University
Port Harcourt, Rivers State09.2019
BL - Law
Nigerian Law School
Abuja, FCT03.2007
MA - International Business Management
Middlesex University
Hendon, London, UK02.2024
Skills
- Record keeping
- Excellent Communication
- Confidentiality and ethics
- Attention to Details
- Time Management
- Patience and resilience
- Interpersonal Relations
- Emotional Intelligence
- Regulatory compliance
- Project management
- Customer service
- Stakeholder engagement
- Data analysis
- Policy development
- Time-management
- Decision making
- Report preparation
- Microsoft Office
- Diary management
- Risk management
- Communication facilitation
- Office administration
- Email handling
- Travel arrangements
- Data confidentiality
- Board meeting preparation
- Prioritisation and time management
- Data entry and database management
- Team Leadership
Affiliations
- Fellow, Institute of Management Specialists
- Member, National Institute of Management
- Member, Society of Corporate Compliance and Ethics, USA. ID252084
Timeline
Deputy Project Manager
Tritek Consulting Ltd
01.2024 - 08.2024
Executive Assistant to the CEO
Black British Institute of Excellence
02.2023 - Current
Branch Manager
First City Monument Bank
11.2018 - 02.2023
Customer Experience Manager
First City Monument Bank
03.2013 - 11.2018
Compliance Manager
First City Monument Bank
09.2011 - 03.2013
Legal & Compliance Officer
First City Monument Bank
04.2009 - 09.2011
Doctorate - Law
Rivers State University
LLB - Law
Imo State University
LLM - Masters In Law
Rivers State University
BL - Law
Nigerian Law School
MA - International Business Management
Middlesex University