NNEKA EBELE NWANGWU
Healthcare Support Worker
Reading,Berkshire England
Summary
I am an approachable, honest, reliable and responsible individual with a can-do attitude that supports excellent teamwork, collaboration and growth of strong interpersonal relationships in the workplace. I have been working as a Healthcare Support Worker as part of a multi-disciplinary team for 2 years rendering person-centered support and care to vulnerable adults and children in caring environments like Nursing Homes, Mental Health Hospitals and Supported Living Facilities. Reliable Personal Support Worker enthusiastically pursuing opportunity to add immediate value to growing team. Inspired to help others and driven to apply unfailing work ethic to meet objectives. Industrious and committed with skills for multitasking and managing time well.
Overview
13
13
years of professional experience
4
4
Certificates
2
2
Languages
Work History
HEALTHCARE SUPPORT WORKER
Realcare+ Limited
Reading, Berkshire
03.2022 - Current
- Supporting the nurses in community and mental health hospitals, and Nursing homes
- Providing care and support for adults and children with mental health issues, challenging behaviour and related behavioural difficulties
- Promoting the Safety, Health and Wellbeing, Education, Training, Employment and Independent Living Skills of Young Persons in Supported Living Houses
- Key Responsibilities
- Reading each user’s care plan, including checking for updates and ensuring a full understanding of the service required for each individual
- Liaise with other healthcare professionals in the wider multi-disciplinary team, including doctors and social workers
- Maintaining professional boundaries at all times
- Report any issues immediately to senior staff
- Assist with and administer medication as per the Medication Administration Record
- Supporting patients through personal care tasks such as toileting, showering and feeding, maintaining sensitivity to needs and ensuring comfort, dignity and safety throughout
- Maintaining general tidiness and cleanliness of clinical areas through disinfecting workspaces, restocking equipment stores to optimise efficiency
- Providing hygiene care to patients, ensuring skin integrity and accurately observing, recording and reporting on changes to minimise damage
- Maintaining strict confidentiality of information regarding patients
- Assisting residents with physical disabilities including mobility and incontinence
- Observing and documenting accurate recordings of patient observations including temperature, pulse blood pressure, oxygen saturation and respiratory rate, reporting significant findings to nurse in charge/manager
- Monitoring individual's physical and emotional wellbeing, promptly reporting changes and providing suggestions for care plan adjustments
- Helping individuals with day-to-day activities while consistently encouraging independence.
- Prepared nutritious meals to meet individual dietary needs for clients.
- Maintained safety with tidy, clean, and hazard-free home environments.
- Kept accurate records for client files and handled related paperwork.
- Monitored progress and documented patient health status changes to keep care team updated.
- Assisted disabled clients to support independence and well-being.
- Entertained, conversed, and read aloud to keep patients mentally alert.
- Maintained clean, safe, and well-organized patient environment.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Updated patient files with current vitals, behaviors, and other data relevant to treatment planning.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
- Supervised daily activities and provided assistance to staff.
- Administered medication as directed by physician.
- Developed and implemented individualized care plans to meet individual needs of each client.
- Transported clients to medical and dental appointments to provide support.
- Encouraged and supported clients to participate in recreational and leisure activities to promote social interactions and reduce loneliness.
- Monitored clients to assess and report physical and behavioral changes to supervisors.
Business Development Manager
Kurinda Digital Platforms
01.2017 - 02.2022
- Researching organizations and individuals online (especially on social media) to identify new leads and potential new markets
- Performing data audits on customer information, generating key reports for the management team on product uptake, feedback and impact that resulted in saving the organization's money
- Sourcing for quality content that will further drive incremental revenue of the organization
- Contacting potential clients to establish rapport and arrange meetings
- Attending conferences, meetings, and industry events
- Developing goals for the development team and business growth and ensuring they are met
- Generated leads to bring in new client revenue and improve bottom-line profitability
- Identified and closed new business opportunities through strategic networking, enhancing valuable client bases
- Contacted and converted potential customers via telephone, email and in-person enquiries
- Attended prominent industry trade shows, exhibitions and events across Lagos, Nigeria
- Grew engagement, interaction and reputation through multi-platform campaigns for outstanding levels of client satisfaction
- Leveraged product knowledge to achieve revenue goals and retain clients
- Maintained client records in bespoke CRM systems, ensuring streamlined data processes for maximum efficiency
- Influenced key decision-making and established trust with stakeholders.
Customer Relationship Manager
Slim Trader Inc
10.2016 - 04.2017
- Generated sales leads
- Identified and assessed customers' needs to achieve satisfaction
- Built sustainable relationships of trust through open and interactive communication
- Resolving customer complaints quickly and efficiently
- Keeping customers updated on the latest products to increase sales
- Meeting with managers in the organization to plan strategically
- Expanding the customer base by up selling and cross-selling
- Helped resolve client problems quickly with superior customer service
- Responded to telephone and in-person requests for information
- Efficiently solved complex problems that impacted management
- Cross-sold complementary products and services to customers
- Resolved customer concerns promptly to maintain satisfaction
- Immediately addressed problems with customer accounts to promote quick resolution
- Maintained routine communication with clients to assess overall satisfaction, resolve complaints and promote new offerings
- Enhanced business development through proactive networking and relationship-building strengths
- Expertly operated Base CRM, managing clients' interactions
- Reported on customer relationships and sales totals for individual staff using Zendesk
IT Support Helpdesk
Project Wheel Limited
Lagos
01.2013 - 06.2016
- Project Wheel Limited is an IT company that provides IT support to organizations in the public and private sectors
- Provided technical assistance and support for incoming queries and issues related to computer systems, software, and hardware in person, via phone and electronically
- Ensured operation of equipment by completing preventive maintenance requirements; calling for repairs; maintaining equipment inventories; evaluating new equipment and techniques
- Maintained supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies; verifying receipt of supplies
- Troubleshoot end users' issues over the phone
- Followed up with end users to ensure issues have been resolved
- Interact with end users to provide and process information in response to inquiries, concerns and requests about IT service and delivery
- Followed technical documentation for accurate installation, maintenance and repair work
- Scanned systems, diagnosing and correcting equipment failures and performance issues
- Answered user questions about hardware and software operation to help resolve problems
- Completed investigations to check on reported errors, reproduce problems and trace faults
- Installed new software for users and monitored version and patch update requirements
- Carried out new hardware installations and updates, keeping systems functional and secure
- Distilled complex technical information into easily digestible instructions for end-users
- Tracked computer system and network performance to identify root causes of issues.
Client Service Officer
Afrisoft Infotain Limited
Lagos
07.2012 - 12.2012
- Afrisoft Infotain is an IT firm that focuses on creating software applications for various organizations
- Opened and maintained customer accounts by recording account information
- Resolved problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
- Recommended potential products or services to management by collecting customer information and analyzing customer needs
- Scheduled appointments with service professionals
- Enhanced customer satisfaction ratings by managing all client enquiries through resolution
- Sustained continuous improvement by implementing customer interface management systems through telephone communication, email marketing, live chat services and social media
- Scheduled staff effectively to meet customer service needs
- Followed up on unresolved customer issues to research and correct problems
- Enhanced internal and external customer satisfaction ratings by researching, troubleshooting and resolving escalated issues efficiently
- Reviewed repeated issues within operations and business management to solve problems and improve company outcomes
- Maintained up-to-date knowledge of product and service changes
- Maintained accurate records of past due customer account activity
- Optimised customer support by establishing a collaborative service environment.
Administrative Officer
Abuja Municipal Area Council
07.2011 - 07.2012
- Produced and distributed correspondence memos, letters, faxes and forms
- Carried out administrative duties such as filing, typing, copying, binding, scanning etc
- Took minutes and thorough notes in meetings for distribution
- Handled diary management for smooth-running administration processes
- Produced and distributed monthly reports using Excel knowledge
- Managed queries in-person, by phone and via email
- Provided dependable administrative support to senior staff, enabling them to freely handle high-importance tasks
- Monitored office inventory supplies, re-ordering for service provisions
- Ordered and maintained office stationery supplies, including ink cartridges, toner and paper
- Directed team in producing diverse work with word processing and desktop publishing applications
- Offered excellent customer service to colleagues and external representatives
- Facilitated and processed incoming calls and emails, distributing relevant information to necessary departments
- Organised meetings and events guaranteeing professional results.
Education
MBA - undefined
Tekedia Institute
Advanced Diploma - Business Administration
University of Lagos
Certificate in CompTIA A - undefined
Horizon
Bachelor of Arts - French
University of Lagos
Skills
Supported Living, Nursing Home, and Hospital Healthcare AssistantCatheter Care and MaintenanceConfidential Record ManagementProgress ReportingMicrosoft Excel, Word, Outlook and PowerPoint, Internet, G-SuiteLevel 3 Diploma in Health and Social Care (In View)Care CertificatePMVABasic NHS Health Checks
Patient Assessments
Behavioral Management
Meal planning and preparation
Care plan assessment
First aid and safety
Community integration
Direct Patient Care
Medication Administration
Progress documentation
Patient care
Medical Records Management
Errands
Meeting planning
Medication Management
Light cleaning
Staff collaboration
Cooking meals
State regulations knowledge
Certification
Certificate in CompTIA A+
Timeline
HEALTHCARE SUPPORT WORKER
Realcare+ Limited
03.2022 - Current
Business Development Manager
Kurinda Digital Platforms
01.2017 - 02.2022
Customer Relationship Manager
Slim Trader Inc
10.2016 - 04.2017
IT Support Helpdesk
Project Wheel Limited
01.2013 - 06.2016
Client Service Officer
Afrisoft Infotain Limited
07.2012 - 12.2012
Administrative Officer
Abuja Municipal Area Council
07.2011 - 07.2012
MBA - undefined
Tekedia Institute
Advanced Diploma - Business Administration
University of Lagos
Certificate in CompTIA A - undefined
Horizon
Bachelor of Arts - French
University of Lagos