Running
Nneka Osedumme
Executive Assistant
Milton Keynes
Summary
Organised professional with solid experience in executive support, ready to contribute to a fast-paced environment. Proven ability to enhance workflow and increase productivity by anticipating needs and managing complex calendars. Known for strong team collaboration, adaptability to changing priorities and proficiency in communication and project management.
Energetic and organised professional with strong ability to manage complex schedules and coordinate high-level communications. Possesses comprehensive knowledge of administrative processes and advanced skills in calendar management and travel coordination. Committed to optimisng executive productivity and contributing to organisational success.
Overview
13
13
years of professional experience
Work History
Senior Executive Assistant
Babcock International
10.2022 - Current
- Prepared meeting agendas and briefing papers for members of board of directors and executive team.
- Processed travel expenses for executive team and senior management group.
- Contributed to smooth business operations by planning and organizing meetings and conferences.
- Screened calls and emails and responded accordingly to support executive correspondence.
- Coordinated complex annual meeting involving multiple presenters, high number of global attendees and robust budget encompassing livestream production, remote location arrangements and senior executive accommodations.
- Developed strong relationships with internal departments to facilitate cross-functional collaboration on key initiatives driven by senior leaders.
- Promoted team productivity by keeping supplies organized and well-stocked.
- Monitored incoming correspondence, emails and other publications for management members.
- Organized logistics and materials for each meeting and took detailed notes for later dissemination to key stakeholders.
- Boosted productivity levels through the development of streamlined administrative procedures and protocols.
- Coordinated events and worked on ad hoc projects.
- Maintained daily appointment calendars for president and executive vice president.
- Managed executives' complex and frequently changing travel arrangements and coordinated pre-planning of trips.
- Handled scheduling and logistics planning for conferences and monthly meetings.
- Maintained professionalism while handling sensitive information by adhering to strict confidentiality protocols at all times.
Executive Secretary
Open University
06.2021 - 08.2022
- Organised and updated schedules for executives.
- Coordinated travel arrangements and bookings for executive staff.
- Coordinated successful meetings and events by meticulously planning agendas, logistics, and materials.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Improved internal communication by creating informative reports, presentations, and memos for executives and team members.
- Handled confidential information in professional manner.
- Facilitated smooth travel arrangements for executives, ensuring seamless itineraries and accommodations.
- Demonstrated flexibility adapting quickly when new tasks or responsibilities arose, maintaining a high level of performance under pressure.
- Optimised time management for executives through skilled coordination of tasks and priorities.
- Handled scheduling for executive's calendar and prepared meeting agenda and materials.
- Enhanced overall office efficiency with proactive problem-solving skills applied to daily challenges or unexpected situations.
- Collaborated with various departments to develop cohesive strategies for achieving organizational goals.
- Collated and distributed agendas and minutes for all executive meetings.
- Served as a liaison between executives, staff members, clients, and stakeholders to maintain effective communication channels.
- Updated and maintained confidential databases and records.
- Organised logistics and materials for each meeting and took detailed notes for later dissemination to key stakeholders.
- Greeted arriving visitors, determined nature and purpose of visit and directed individuals to appropriate destinations.
- Took notes and dictation at meetings.
Customer Service Consultant
HSBC
12.2020 - 06.2021
- Utilised CRM software to accurately track customer interactions, enabling quick access to relevant information during future calls.
- Documented customer calls in full to minimise confusion in future calls and facilitate complete resolutions to individual issues.
- Handled high call volumes while maintaining a courteous and professional demeanor.
- Adapted communication style according to individual customer needs while remaining empathetic toward their concerns.
- Increased client retention through exceptional service and timely solutions to issues.
- Streamlined processes for quicker problem resolution, resulting in increased customer satisfaction rates.
- Managed difficult situations with tact, diffusing tensions and achieving positive outcomes for all parties involved.
- Exceeded performance targets consistently by maintaining strong call control and calm in stressful situations.
Personal Assistant
Great Ormond Street Hospital
04.2012 - 09.2020
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Assisted in the preparation of presentations and reports, contributing to well-informed decision making.
- Oversaw personal and professional calendars and coordinated appointments for future events.
- Maintained confidentiality and discretion while handling sensitive information relevant to company operations.
- Served as first point of contact for incoming visitors or phone calls, ensuring prompt responses or directing inquiries appropriately.
- Streamlined communication, acted as primary point of contact between executives and internal/external stakeholders.
Education
Bachelor of Arts - Business Enterprise Development
University of Portsmouth
06-2009
Skills
Expert time management
Budget management experience
Effective problem solving
Strong organisational skills
Excellent interpersonal skills
Administrative skills
Calendar management proficiency
Meticulous attention to detail
Resourceful vendor relations
Outstanding computer proficiency
Project planning
Project management
Calendar management
Travel arrangements
Interests
Reading
Cooking
Timeline
Senior Executive Assistant
Babcock International
10.2022 - Current
Executive Secretary
Open University
06.2021 - 08.2022
Customer Service Consultant
HSBC
12.2020 - 06.2021
Personal Assistant
Great Ormond Street Hospital
04.2012 - 09.2020
Bachelor of Arts - Business Enterprise Development
University of Portsmouth
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