Summary
Overview
Work history
Education
Skills
References
Timeline
Generic

Nneka Obi

Summary

Results-oriented person with a proven track record of driving revenue growth and fostering strong client relationships. Demonstrated success in meeting and exceeding sales targets through strategic account management, effective communication, and a customer-centric approach. Throughout my years in the workforce and in higher education I have become a reliable team member. Professionalism, patience, and a "people-first" attitude are the most important aspects in delivering high levels of customer satisfaction. Seeking a challenging role to leverage my skills and contribute to the success of a dynamic organization.

Overview

7
7
years of professional experience
12
12
years of post-secondary education

Work history

CUSTOMER MANAGER

IGD (INSTITUTE OF GROCERY DISTRIBUTION)
Watford, Hertfordshire
09.2023 - Current
  • Promoted to a Customer Manager, which entails managing a portfolio of 45 key clients for a trusted data and insight charity organisation, focused on the food and consumer industry. In this role, I play a crucial part in driving the company's revenue growth and maintaining high levels of customer satisfaction.
  • Ensuring customer retention, building engaging relationships through every interaction. Responsible for securing over £500,000 in revenue per annum.
  • Maximised sales revenue growth by successfully identifying up- and cross-selling opportunities, with a yearly target of over £30,000.
  • Facilitated a series of in-depth discussions with the client to understand their operational challenges, and long-term goals. This involved conducting on-site visits, engaging in strategic planning sessions, and actively listening to their feedback. Through these interactions, I gained valuable insights into their unique requirements and identified opportunities for improvement.

CUSTOMER SUPPORT EXECUTIVE

IGD (INSTITUTE GROCERY DISTRIBUTION)
, Watford, Hertfordshire
04.2022 - 09.2023
  • Providing sales support to a growing commercial team whilst managing a portfolio of 16 customer accounts, which bring in a revenue of £56,000.
  • Used in-depth product understanding to answer customer questions knowledgeably.
  • Responsibilities include sales order processing, subscription management, customer queries and account management
  • Looking after several customers, building relationships, delivering insights and value, while managing the renewal process and seeking out up-sell opportunities.
  • Skilled in utilizing various communication channels, including phone, email, and live chat, to address customer concerns and provide accurate information.
  • Working in a fast-paced, target-driven environment; securing subscription renewals and reaching annual targets
  • This role has allowed me to live and breathe Customer first, working collaboratively as a team, be process driven and increase my organisational skills.

CUSTOMER SERVICE OFFICER

CLASSIC FINE FOODS
, City of London
09.2021 - 04.2022
  • Classic Fine Foods is a purveyor and distributor of fine food from across the world, sourcing the highest quality products; from truffles to caviar, plus many more delicacies.
  • Part of a customer service team that provides excellence in helping customers daily, understanding their requests and exceeding expectations
  • Handling customer complaints, providing appropriate solutions and alternatives within a time limit; also following up to ensure resolution
  • Maintaining up to date product knowledge, providing in-depth knowledge about products and upselling
  • Managing day to day administrative tasks, such as answering emails, phone calls and processing payments.

CUSTOMER SERVICE OFFICER

BARNET HOMES
, City of London
09.2020 - 07.2021
  • Ensuring that the customer is ready for their appointment with a housing need or prevention officer
  • Collection of relevant documents to support their housing need
  • Communication with customers is by telephone, email and face to face
  • Supported the company by improving operations and resolving issues to deliver top-notch customer service
  • Developed skills in customer service, team work, time management, Communicating with diverse customers and having a methodical approach to work loads.

SPECIAL PROJECTS INTERN

SPRING HOUSING ASSOCIATION
, Birmingham
10.2019 - 02.2020
  • Worked at a housing charity that focuses on providing houses for those in need
  • Assigned to a special projects team that researched priority topic areas to cover in a new 'Life Skills' training course targeting unaccompanied asylum-seeking young adults
  • Designed related training delivery resources which was provided by the Supervisor of the team
  • The training delivery resources consisted of creating PowerPoint presentations and assessments and the topics ranged from learning how to apply for jobs online, creating a good CV and dealing with mental health.

HOSPITALITY ASSISTANT

OFF-TO-WORK BIRMINGHAM
, Birmingham
12.2016 - 12.2017
  • Delivered an exceptional level of service to each customer by listening to concerns and answering questions
  • Maintained safe food handling standards at all times
  • Answered phones politely and promptly while accurately recording and confirming reservations
  • Delivered exceptional, friendly and fast service which enhanced my skills in customer service
  • Complied with all health department regulations and rectified issues immediately.

Education

2:1 SOCIAL POLICY WITH A YEAR ABROAD BACHELORS DEGREE -

UNIVERSITY OF BIRMINGHAM
09.2016 - 07.2020

ERASMUS STUDENT ABROAD - Sociology

RADBOUD UNIVERSITY
The Netherlands
08.2018 - 07.2019

A-LEVELS - undefined

ST GREGORYS SCIENCE CATHOLIC COLLEGE
01.2014 - 04.2016

GCSE - undefined

ST GREGORYS SCIENCE CATHOLIC COLLEGE
01.2009 - 04.2014

Skills

  • Ability to convey complex information in a clear and concise manner
  • Adaptable to change in a working environment
  • Building and maintaining long-lasting relationships with clients
  • Can work successfully in a team and/or independently
  • Clear speaking voice and a polite telephone manner
  • Meeting and exceeding sales targets
  • Aligning account strategies with overall business objectives
  • Building a collaborative and supportive team environment
  • Going above and beyond to ensure customer satisfaction

References

References available upon request.

Timeline

CUSTOMER MANAGER

IGD (INSTITUTE OF GROCERY DISTRIBUTION)
09.2023 - Current

CUSTOMER SUPPORT EXECUTIVE

IGD (INSTITUTE GROCERY DISTRIBUTION)
04.2022 - 09.2023

CUSTOMER SERVICE OFFICER

CLASSIC FINE FOODS
09.2021 - 04.2022

CUSTOMER SERVICE OFFICER

BARNET HOMES
09.2020 - 07.2021

SPECIAL PROJECTS INTERN

SPRING HOUSING ASSOCIATION
10.2019 - 02.2020

ERASMUS STUDENT ABROAD - Sociology

RADBOUD UNIVERSITY
08.2018 - 07.2019

HOSPITALITY ASSISTANT

OFF-TO-WORK BIRMINGHAM
12.2016 - 12.2017

2:1 SOCIAL POLICY WITH A YEAR ABROAD BACHELORS DEGREE -

UNIVERSITY OF BIRMINGHAM
09.2016 - 07.2020

A-LEVELS - undefined

ST GREGORYS SCIENCE CATHOLIC COLLEGE
01.2014 - 04.2016

GCSE - undefined

ST GREGORYS SCIENCE CATHOLIC COLLEGE
01.2009 - 04.2014

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Nneka Obi