Nneka Anyanwu
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
11
11
years of professional experience
Work History
Receptionist/Administrative Assistant
Apt Optical Center
11.2021 - 12.2022
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Assisted in the planning of office events and meetings, ensuring smooth execution and positive outcomes.
Customer Service Officer
Ayzmondconsults
03.2016 - 10.2021
- Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.
- Streamlined communication between customers and internal departments for timely issue resolution.
- Boosted company reputation by providing exceptional customer service through phone, email, and chat support channels.
- Increased customer retention with prompt follow-ups on pending issues and proactive problem-solving strategies.
- Exceeded customer expectations by going the extra mile, ensuring a memorable experience that fostered brand loyalty and advocacy.
Customer Service Representative
Cazoc Global Foods Limited
02.2012 - 08.2016
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Education
Customer Service
Quality Service Institute (Access Trainers)
NigeriaFire And Safety Studies
HSE Academy
NigeriaSkills
Able to assess and analyse a situation quickly and make a decision
Able to communicate effectively orally and written
Able to prioritize and manage time
Good attention to details
Excellent problem solving skills
Ability to work with a high sense of responsibilty
Languages
English
Full Professional
Timeline
Receptionist/Administrative Assistant
Apt Optical Center
11.2021 - 12.2022
Customer Service Officer
Ayzmondconsults
03.2016 - 10.2021
Customer Service Representative
Cazoc Global Foods Limited
02.2012 - 08.2016
Customer Service
Quality Service Institute (Access Trainers)
Fire And Safety Studies
HSE Academy
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