Summary
Overview
Work history
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Nnanyelu Nwosu

Nnanyelu Nwosu

Banking and Finance
Aberdeen,UNITED KINGDOM

Summary

Experienced Manager with over 20 Years years in Financial and banking industry. Excellent reputation for resolving problems and improving customer satisfaction. Offers flexible schedule to deliver on team goals. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Takes on challenging new role harnessing interpersonal skills, collaboration and problem-solving. Driven to deliver high-quality service and consistent results. Dedicated Service manager with effective in undertaking administrative and programme management tasks. Manages complex data with excellent organisation. Motivated to achieve outstanding success through prompt communication and helpful approach.

Overview

25
25
years of professional experience
6
6
years of post-secondary education
1
1
Certification

Work history

Head Branch operations/Services

FIRST BANK NIGERIA LIMITED
ABAKALIKI/EBONYI STATE, NIGERIA
09.2020 - Current
  • Motivated sales teams to deliver faultless service, uplifting account activity.
  • Initiated aggressive hiring push and training of industry-renowned candidates to drive organisational improvements.
  • Uncovered and resolved strategic and tactical issues impacting sales management and business operations.
  • Spearheaded strategic planning and decision-making processes aligning with mission and stakeholder interests.
  • Evaluated staff and customer feedback to improve branch operations.
  • Established strong rapport with stakeholders to enhance business credibility.
  • Identified and resolved operational issues impacting productivity, performance or profitability.
  • Supportively directed a team of [Number] Relationship Managers.
  • Negotiated supplier agreements to achieve cost-effective outcomes.
  • Oversaw all aspects of branch management, including sales, revenue and policy enforcement.
  • Boosted branch sales by developing and deepening customer loyalty through incentive programmes.
  • Oversaw a branch team consisting of [Number] customer service representatives and [Number] personal bankers.
  • Monitored industry trends to remain ahead of competitor activity.
  • Served as official representative of organisation to public groups or government agencies.
  • Maintained agile, responsible organisation with sustained revenue growth by monitoring industry forecasts, honing budgets and adjusting marketing strategies.
  • Maintained organisational compliance with applicable legislation and regulations.
  • Reviewed reports from subordinate management to identify areas of opportunity.
  • Directed administration and optimisation of financial operations, payroll and accounting processes.
  • Received superior customer service satisfaction scores for [Number] consecutive quarters.
  • Set strategic plans to govern functioning of [Type] operations.
  • Performed monthly and quarterly employee performance appraisals.
  • Created and led successful business culture focused on performance.
  • Established budgets based on historical, current and forecasted business data.
  • Allocated resources to teams and projects based on need, performance and availability.
  • Resolved customer complaints quickly and professionally to maintain satisfaction.
  • Conducted regular branch staff meetings to communicate goals and objectives.
  • Submitted loan applications to loan underwriter for verification and recommendation.
  • Managed branch with average of £[amount] in monthly deposits.
  • Organised regular coaching and training exercises with staff to build motivation.
  • Facilitated smooth running of branch operations by verifying consistent compliance with standard operating procedures.
  • Set team performance goals and monitored progress to encourage attainment.
  • Monitored operations to assess and highlight results.
  • Put in place clear controls for financial administration and business management.
  • Identified new business leads and achieved high conversion rates to exceed growth targets.
  • Partnered with management team to optimise operations and reduce costs.
  • Built and nurtured customer relationships to retain business and loyalty.
  • Directed day-to-day work of [Number] employees and motivated teams to exceed objectives.
  • Maintained detailed records of branch office activities.
  • Addressed staff development concerns and implemented training to bridge learning gaps.
  • Developed key operational initiatives to drive and maintain substantial business growth.
  • Completed duties to deliver on targets with accuracy and efficiency.
  • Wrote reports outlining project progress and results.
  • Managed on-site evaluations, internal audits and customer surveys.
  • Promoted continuous improvement by problem-solving and sharing suggestions to optimise team operations.
  • Developed plans and strategies to promote continuous improvement.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Processed invoices and payment runs with complete accuracy.
  • Worked flexible hours, covering nights, weekends and bank holidays.
  • Prevented cross-contamination by sanitising utensils and surfaces.
  • Delivered tailored assistance to customers with disabilities.
  • Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
  • Delivered services to customer locations within target timeframes.
  • Applied positive customer service approach to increase satisfaction levels.
  • Operated machinery to achieve targets while following regulations.
  • Kept appropriate stock levels to match expected demand.
  • Conducted intensive safety audits and investigated reported issues, accidents and near-misses.
  • Displayed energy and enthusiasm in fast-paced environment.

Head financial transactions

FIRST BANK NIGERIA LIMITED
Port Harcourt, Nigeria
07.2019 - 09.2020
  • Maintained inventory of cash at all times to have ready access to funds when needed.
  • Maintained high standards of accuracy and quality in data entry and recordkeeping.
  • Cross-sold bank products to enhance business growth.
  • Supplied cash and cash boxes to Single Window Operators (SWO) and took possession of excess.
  • Observed laid down operating procedures to adhere to internal controls.
  • Opened new bank accounts and arranged for electronic deposits from customers' accounts.
  • Reviewed reports on cash inflows and outflows and made necessary adjustments to meet company needs.
  • Created and submitted progress reports to upper management.
  • Assessed employee performance on monthly basis and implemented corrective actions.
  • Directed team in producing diverse work with word processing and desktop publishing applications.
  • Provided excellent customer service to clients to enhance customer satisfaction and loyalty.
  • Handled budgeting process in liaison with Branch operations manager.
  • Made arrangements for smooth receipt and payment of bulk cash from important customers.
  • Enforced team compliance with industry best practices and internal policies.
  • Conducted individual appraisals, set KPI targets, and devised professional development plans to improve staff performance.
  • Drew up reports on cash balances and other financial activities for management review.
  • Identified skills gaps and arranged relevant training to upskill team members.
  • Reconciled cash by day end to maintain accurate balances.
  • Sold negotiable instruments and cashier's checks and logged purchases in line with Central Bank of Nigeria procedures.
  • Resolved team conflicts and assisted with identified problems to maintain sense of teamwork.
  • Identified customers by scrutinising documents against banking system to avoid errors.
  • Evaluated performance of team members against company standards under my supervision.
  • Partnered collaboratively with other departments to determine optimum schedules for special projects.
  • Verified all notes received were shrouded and sorted into issuable and non-issuable notes.
  • Acted as custodian of cash and other valuables ranging from gold to safe deposit articles and security forms.
  • Oversaw recruitment for cashier staff, accounting and operations teams.
  • Delivered new hire training and mentored established staff on processes and procedures.
  • Entered customer transactions into computer (Finacle application ) and issued receipts, obtaining supervisor's approval for all transactions over established limits.
  • Reviewed accounts payable invoices and cheques to confirm correct payments.
  • Updated office management on team's activities and progress at weekly meetings.
  • Coordinated with banks and insurance companies to arrange for payment of invoices.
  • Prepared cash forecasts to help determine cash needed for upcoming expenses.
  • Coordinated work of clerical team members to consistently meet office needs.
  • Applied positive customer service approach to increase satisfaction levels.
  • Received and processed stock using inventory management system.
  • Carried out day-to-day duties accurately and efficiently.
  • Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
  • Used Microsoft Word and other software tools to create documents and clear communications.
  • Used expert knowledge of investment markets to create profitable financial strategies.
  • Delivered exceptional customer service by proactively listening to concerns and answering questions.
  • Translated financial jargon for complete client understanding.
  • Sourced new business through strategic networking to maximise investment opportunities.
  • Received cash and cheques and verified genuineness to minimise losses.
  • Instructed employees in company policies and procedures, maximising compliance and consistency.
  • Communicated policy changes and business priorities to streamline office team tasks.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Kept appropriate stock levels to match expected demand.
  • Consistently arrived at work on time and ready to start immediately.
  • Processed invoices and payment runs with complete accuracy.
  • Completed duties to deliver on targets with accuracy and efficiency.
  • Successfully delivered on tasks within tight deadlines.
  • Managed teams by overseeing hiring, training and professional growth of employees.
  • Completed customer orders with speed and accuracy.
  • Reviewed customer history to recommend appropriate products and services.
  • Promoted continuous improvement by problem-solving and sharing suggestions to optimise team operations.
  • Increased customer satisfaction by resolving issues.
  • Oversaw daily operations to achieve high productivity levels.
  • Supported team by demonstrating respect and willingness to help.
  • Developed plans and strategies to promote continuous improvement.
  • Conducted intensive safety audits and investigated reported issues, accidents and near-misses.
  • Handled high-volume telephone and email enquiries to minimise backlogs.
  • Managed on-site evaluations, internal audits and customer surveys.
  • Resolved conflicts and negotiated mutually beneficial agreements between parties.
  • Investigated suspicious, irregular or non-regulatory compliant activities.
  • Protected against fines and reputational damage caused by potential non-compliance.
  • Reviewed and resolved complaints to uphold positive company reputation.
  • Maintained accurate and detailed compliance records.

TEAM LEAD FINANCIAL TRANSACTIONS

First Bank Nigeria Limited
Port Harcourt, Nigeria
08.2018 - 07.2019
  • Delegated tasks to staff to meet daily service requirements.
  • Instructed staff on point-of-sale till operation and transaction processing.
  • Monitored stock levels and ordered popular items to meet customer demand.
  • Dealt with customer complaints and rectified product and service issues.
  • Handled grievances professionally to maintain staff satisfaction levels.
  • Attended to customer needs promptly, leading shop teams by example.
  • Kept updated inventories for reliable stock management.
  • Increased team productivity through effective staff planning, coordination and task delegation.
  • Approved customer refunds and exchanges upon close item inspection.
  • Maintained clean and functional checkout areas to avoid safety issues.
  • Maintained spotless and tidy working areas to create risk-free and productive environments.
  • Developed strong customer relationships, resulting in high rate of repeat customers.
  • Logged transaction reports for up-to-date transaction records.
  • Observed customer transaction trends to maximise future revenue opportunities.
  • Managed vault/ATM opening and closing, taking key holder responsibilities seriously to uphold robust security.
  • Remained up-to-date on new bank products and trends to promote increased revenue.
  • Built positive vendor relationships for cost-effective stock sourcing.
  • Tracked cashier training requirements and reported to corporate office upon completion.
  • Offered instruction, coaching and motivation for enhanced team morale.
  • Assessed store outgoings against staff and resource budgets.
  • Acted as point of contact and motivation for employees.
  • Motivated sales teams to achieve daily product targets.
  • Supported management in recruitment and staff development processes.
  • Identified operational problems and proposed solutions to management, improving service efficiency.
  • Set sales goals and motivated team to meet them.
  • Balanced cashier drawers at end of shifts and logged any discrepancies.
  • Performed financial transactions in a fast-paced retail branch environment.
  • Completed opening and closing procedures each day.
  • Maintained high levels of customer retention by resolving complex customer complaints.
  • Motivated team through providing hands-on practical support to all members of staff on duty.
  • Improved theft prevention through upgraded bank security monitoring.
  • Became knowledgeable about bank products and mission statement.
  • Delivered exceptional customer service by proactively listening to concerns and answering questions.
  • Applied critical thinking to analyse problems, evaluate solutions and select best decisions.
  • Wrote reports outlining project progress and results.
  • Engaged with stakeholders to build relationships and brand awareness.
  • Increased customer satisfaction by resolving issues.
  • Analysed data and information to identify issues and create tailored solutions.
  • Completed duties to deliver on targets with accuracy and efficiency.
  • Prevented cross-contamination by sanitising utensils and surfaces.
  • Successfully delivered on tasks within tight deadlines.
  • Offered friendly, efficient customer service and handled challenging situations with ease.
  • Handled high-volume telephone and email enquiries to minimise backlogs.
  • Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
  • Generated Key Performance Indicator reporting to drive better performance.
  • Cross-sold bank products to enhance business growth.
  • Observed laid down operating procedures to adhere to internal controls.
  • Finalised VAT returns with rigorous transaction checks.
  • Received cash and cheques and verified genuineness to minimise losses.
  • Oversaw customers accounts, bank reconciliations and payments.
  • Maintained accurate and detailed compliance records.
  • Carried out day-to-day duties accurately and efficiently.
  • Escalated areas of concern through appropriate internal or external channels.

DESK HEAD, CHEQUE PRODUCTION & DISPATCH

First Bank Nigeria Limited
Port Harcourt, Nigeria
11.2015 - 07.2018
  • Supervise cheques printing and dispatch to serve customer needs.
  • Inspected cheques delivery to identify fraud and clone cheques and ensure timely cheque dispatch within approved turn around time TAT of 72 hours.
  • Oversaw logistics and operations to deliver process optimisations and efficiencies.
  • Developed plans and strategies to promote continuous improvement in cheque production centre.
  • Received and processed stock using inventory management system.
  • Applied critical thinking to analyse problems, evaluate solutions and select best decisions.
  • Carried out day-to-day duties accurately and efficiently.
  • Replenished stock and processed deliveries to maximise product availability.
  • Successfully delivered on tasks within tight deadlines.
  • Consistently arrived at work on time and ready to start immediately.
  • Helped branches retrieve cheque indents from Cheque management systems software for production.
  • Oversaw daily operations to achieve high productivity levels.
  • Collaborated with business team to develop strategies for customers satisfaction.
  • Kept accurate and updated filing systems with financial data, statements and associated records.
  • Used spreadsheet software to compile and analyse production data.
  • Responded to customer queries and provided excellent customer service.
  • Audited calls and service levels to maintain high standards.
  • Registered customer information to maintain accurate records.
  • Maintained excellent client satisfaction by providing in-depth support.
  • Recorded and processed customer data accurately.
  • Advised customers on availability, pricing and dispatch of thier cheque books.
  • Liaised between customers and internal departments to address and resolve customer service concerns.
  • Handled in-person, email and mailed correspondence.
  • Adhered strictly to policies and procedures for continued bank compliance on cheque production and dispatch.
  • Recorded information about inquiries and complaints within internal database.
  • Supervise staff and monitored performance to drive productivity.
  • Promptly responded to inquiries and requests from prospective customers and branches.
  • Worked flexible hours, covering nights, weekends and bank holidays.
  • Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
  • Operated cheque prinitng machinery to achieve targets while following regulations.
  • Managed on-site evaluations, internal audits and customer surveys.
  • Completed duties to deliver on targets with accuracy and efficiency.
  • Advised on dispatch types, routes and schedules to improve operational efficiency.
  • Resolved inventory discrepancies, minimising loss and maintaining accuracy in production.
  • Updated inventories with accurate stock movement data for correct, current records.
  • Introduced operational and administrative procedures to uphold integrity of current processes.
  • Supervised fleet repair activities and validated operations after service.
  • Generated different reports for performance review and analysis.
  • Selected, trained and performance-managed staff to build results-focused team.
  • Used automatic tracking systems to keep computer system updated with goods movements and proactively place new orders at optimal times.
  • Adjusted pick-up and delivery schedules with changing consignment volumes.
  • Directed daily operations to achieve maximum output and reduce costs.
  • Adjusted inventory levels to keep obsolescence and cost low.
  • Kept appropriate stock levels to match expected demand.
  • Delivered exceptional customer service by proactively listening to concerns and answering questions.
  • Completed opening and closing procedures, from product replenishment to budget control.
  • Used Microsoft Word and other software tools to create documents and clear communications.
  • Improved efficiency and productivity by acquiring new skills.
  • Monitored and updated stock levels and inventory databases.

System administrator (CMC)

First Bank Nigeria Limited
Port Harcourt, Nigeria
01.2010 - 03.2015
  • Backed up data daily to prevent undue information loss and coordinated disaster recovery plans.
  • Implemented software and hardware upgrades to boost system speed.
  • Showcased strong analytical and problem-solving skills, addressing complex technical issues efficiently.
  • Managed Cheque management -based systems to achieve optimal performance and reliability for critical business operations.
  • Worked closely with security team to establish and enforce security policies for identity and access controls.
  • Monitored and intercepted electronic data transfers, preventing data theft and malware spread.
  • Investigated problems with hardware and software to trace faults.
  • Monitored network performance to identify problems and target solutions in advance of major incidents.
  • Established and maintained documentation for system configurations for accuracy and accessibility.
  • Followed recommended update schedule for applications to keep software secure and functional.
  • Led training sessions for team proficiency in system management and troubleshooting.
  • Configured, tested and maintained network equipment.
  • Worked with systems users to determine areas in need of improvement and gather requirements for updates.
  • Consulted with network engineering staff/vendors to evaluate hardware and software requirements for new system development.
  • Worked with vendors to evaluate and integrate new hardware and software solutions.
  • Led server maintenance activities for company systems to keep critical functions operational.
  • Communicated effectively with stakeholders, offering technical guidance and support for implementations.
  • Audited systems to identify deficiencies and optimise operational speeds.
  • Maintained flexible schedule and responded to after-hours and weekend emergencies to quickly resolve issues.
  • Managed system upgrades and migrations, achieving seamless transitions and minimal disruptions.
  • Controlled access to computer network, setting up accounts and access levels.
  • Optimised system security and performance with proactive changes.
  • Applied positive customer service approach to increase satisfaction levels.
  • Monitored and updated stock levels and inventory databases.
  • Managed teams by overseeing hiring, training and professional growth of employees.
  • Successfully delivered on tasks within tight deadlines.
  • Analysed data and information to identify issues and create tailored solutions.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Completed opening and closing procedures, from product replenishment to budget control.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Used Microsoft Word and other software tools to create documents and clear communications.
  • Used automatic tracking systems to keep computer system updated with goods movements and proactively place new orders at optimal times.
  • Ensured ongoing compliance by maintaining up-to-date knowledge on dispatch and customs legislation.
  • Maintained customer satisfaction by providing regular dispatch updates and advising branches of possible delays.
  • Leveraged existing networks and expanded others, boosting on-time delivery average by 95 %.
  • Coordinated dispatching of cheques across branches and customers.
  • Defined KPI targets to maintain solid standards of work in my team.
  • Organised delivery and acquisition of consumables for production use.
  • Adjusted inventory levels to keep obsolescence and cost low.
  • Updated inventories with accurate stock movement data for correct, current records.
  • Kept appropriate stock levels to match expected demand.
  • Replenished stock and processed deliveries to maximise product availability.

Banking officer-Retail Marketing Officer

First Bank Nigeria Limited
Port Harcourt, Nigeria
06.2007 - 12.2009
  • Recommended loan approvals and denials based on customer credit worthiness.
  • Supplied personalised investment advice to meet customer objectives.
  • Devised and implemented compliant underwriting guidelines.
  • Built customer bases through cold calling and referral conversions.
  • Generated memos for fixed deposit renewals and fixed deposit closures.
  • Assessed customer suitability for credit and loan applications for reduced business risk.
  • Built positive customer relationships for optimised branch loyalty.
  • Advised customers on suitable financial products to meet individualised needs and drive corporate revenue.
  • Kept accurate operations records for thorough data auditing.
  • Carried out diligent incident investigations to eliminate future financial errors.
  • Processed accurate and timely insurance applications, updates and claims.
  • Informed customers of changes to products, services and laws affecting current accounts.
  • Developed workplace culture for improved staff retention.
  • Investigated customer queries to provide timely financial solutions.
  • Reported suspicious transactions and financial discrepancies to address potentially fraudulent activity.
  • Kept detailed cash-flow reports to monitor and maintain business performance.
  • Mitigated risks by upholding stringent bank standards for loans and money handling.
  • Maintained purchase, sales and nominal ledgers for recordkeeping purposes.
  • Carried out thorough customer assessments to minimise financial risk.
  • Set risk management policies to mitigate bank losses.
  • Updated financial policies to reflect evolving business needs.
  • Observed statutory obligations for secure financial services.
  • Opened customer accounts and provided smooth onboarding services.
  • Met liability acquisition targets by leveraging new customer accounts.
  • Supported compliance with strict adherence to Bank Secrecy Act, Anti Money Laundering and Terrorist financing.
  • Implemented improved policies and structures to achieve business development goals.
  • Recruited and trained staff for high-quality branch service.
  • Coached banking service teams in providing exceptional customer care.
  • Compiled business data for statistical analysis.
  • Managed financial forecasting and budgets to exceed profit targets.
  • Drafted reports on deteriorating trends and fiscal year-end losses to inform stakeholders.
  • Safeguarded company reputation through stringent operational compliance.
  • Monitored market performance and trends to forecast service demand.
  • Advised customers on financial products to suit personalised needs.
  • Handled credit approval processes through diligent application management.
  • Completed customer orders with speed and accuracy.
  • Generated Key Performance Indicator reporting to drive better performance.
  • Conducted intensive safety audits and investigated reported issues, accidents and near-misses.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Delivered exceptional customer service by proactively listening to concerns and answering questions.
  • Forecasted sales trends to plan team resourcing.
  • Oversaw daily operations to achieve high productivity levels.
  • Served customers to drive sales and deliver top-quality experiences.
  • Promoted continuous improvement by problem-solving and sharing suggestions to optimise team operations.
  • Analysed reporting to reconcile transactions, accounts and ledgers.
  • Operated machinery to achieve targets while following regulations.
  • Implemented strategic marketing techniques to drive revenues and increase sales.
  • Engaged customers to answer questions regarding account balances, outstanding balances and deposits.
  • Interpreted and followed banking laws to comply with local and national government regulations.
  • Prepared loan status reports and lending activity for supervisors.
  • Upheld stringent bank standards for loans, money handling and legal considerations.
  • Supported clients in setting clear financial goals with plans to achieve them.
  • Cross-sold investment and financial consulting services to clients for increased profits.
  • Utilised up-to-date information to make effective decisions governing bank operations.
  • Used expert knowledge of investment markets to create profitable financial strategies.
  • Observed and acted on stock market trends and movements.
  • Analysed risk across client assets, maintaining investment security.
  • Translated financial jargon for complete client understanding.
  • Updated clients on new financial products for improved investment possibilities.
  • Sourced new business through strategic networking to maximise investment opportunities.
  • Built and carefully managed loyal, profitable client bases.
  • Analysed financial statements to assess risk in lending decisions and investment opportunities.
  • Promoted new financial products for enhanced investment scope.
  • Monitored interest rates to help customers reduce overall interest fees.
  • Maintained up-to-date knowledge of legislation and policy changes.
  • Reviewed customer history to recommend appropriate products and services.

Customer service officer-Management Trainee

Equitorial Trust Bank Limited
Port Harcourt, Nigeria
11.2006 - 06.2007
  • Offered friendly, efficient customer service and handled challenging situations with ease.
  • Designed digital and print materials to engage audiences.
  • Applied positive customer service approach to increase satisfaction levels.
  • Stayed current on processes and procedures to offer relevant assistance.
  • Conducted intensive safety audits and investigated reported issues, accidents and near-misses.
  • Increased revenue by upselling and recommending products.
  • Cross-sold investment and financial consulting services to clients for increased profits.
  • Adjusted client accounts with credits or debits matching current needs.
  • Built and strengthened customer relationships through positive communication and rapport building.
  • Provided customer records on demand, including account statements and copies of cheques.
  • Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services.
  • Completed special procedures for customers, ordering new cheques, stopping payments or investigating identity theft.
  • Assisted in resolving security breach, recovering in lost assets.
  • Promoted products or services to each customer to consistently achieve sales targets.
  • Maximised customer satisfaction, educating customers on options for managing financial transactions by leveraging technology, tools and resources.
  • Directed customers to necessary personnel for specific questions or advanced service requests.
  • Helped customers complete credit card,account opening/customers onboarding and general bill payments in-person or via online banking system.
  • Observed correct procedures regarding financial and customer information to prevent breaches and data misuse.
  • Assisted customers with compromised debit cards and issued new credentials. Complaints handling ,account update/maintenance and dormant account reactivation.
  • Suggested additional products and services matching customer needs. ATM issuance , Digital channels migration etc.
  • Assisted customers with questions about products, services and terms.
  • Ensured safety and confidentiality of clients and bank assets, adhering to bank security policies across all tasks.
  • Provided customer records on demand, including account statements and copies of checks.
  • Provided effective and efficient phone service, handling banking issues, and first-time resolution.
  • Accessed computerised financial information to answer questions related to specific accounts.
  • Followed up with customers to build long-lasting relationships and boost business opportunities.
  • Sold and cross-sold bank products to new and existing customers.
  • Completed currency exchanges following current, accurate rates.
  • Maintained compliance with internal controls and UK banking regulations.
  • Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Enthusiastically greeted customers and offered dedicated service during the entire transaction, improving bank satisfaction ratings by [Number]% in [Timeframe].
  • Constantly met audit goals by creating and maintaining up to date records of each transaction in [Software].
  • Issued certified cheques to serve customer needs.
  • Educated customers about remote banking tools to improve customer service and reduce burden on in-person team.
  • Analysed data and information to identify issues and create tailored solutions.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Carried out day-to-day duties accurately and efficiently.
  • Consistently arrived at work on time and ready to start immediately.
  • Wrote reports outlining project progress and results.
  • Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
  • Created and maintained displays and signs.
  • Cleaned work areas and equipment to maintain faultless hygiene standards.
  • Replenished stock and processed deliveries to maximise product availability.

Bank teller/Bulk Teller

Basalt Enterprises Ltd c/o Equitorial Trust Bank
Lagos, Nigeria
07.2001 - 11.2006
  • Observed correct procedures regarding financial and customer information to prevent breaches and data misuse.
  • Followed up with customers to build long-lasting relationships and boost business opportunities.
  • Inspected cheques and money orders to identify fraud markers.
  • Issued certified cheques to serve customer needs.
  • Organised transfers to move money between customer accounts, between customers, and between businesses.
  • Took care to verify transactions and maintain security protocols, protecting institution from avoidable losses.
  • Completed currency exchanges following current, accurate rates.
  • Reconciled accounts and cash drawers for discrepancy-free recordkeeping.
  • Processed cash deposits and withdrawals for customers.
  • Maintained compliance with internal controls and CBN banking regulations.
  • Suggested additional products and services matching customer needs.
  • Balanced daily cash deposits and vault inventory with 100% accuracy rate.
  • Accepted payments on bank loans and updated accounts with changing balances.
  • Supported team by demonstrating respect and willingness to help.
  • Completed customer orders with speed and accuracy.
  • Adjusted client accounts with credits or debits matching current needs.
  • Avoided non-compliance losses, maintaining detailed records on transaction details in system.
  • Managed accounts and financial transactions for new and existing customers.
  • Solved customer issues and disputes using accurate banking information and policies, maintaining loyalty and satisfaction.
  • Improved customer satisfaction levels by maintaining in-depth knowledge of bank products and services.
  • Consistently met service quality targets by maintaining in-depth knowledge of bank products, services and best practices.
  • Promoted products or services to each customer to consistently achieve sales targets.
  • Facilitated smooth running of service, reporting malfunctions of teller terminals and other equipment to bank teller to ensure prompt resolution.
  • Educated customers about remote banking tools to improve customer service and reduce burden on in-person team.
  • Assisted customers with compromised debit cards and issued new credentials.
  • Counted and packaged currency and coins.
  • Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
  • Completed special procedures for customers, ordering new cheques, stopping payments or investigating identity theft.
  • Sold and cross-sold bank products to new and existing customers.
  • Provided customer records on demand, including account statements and copies of checks.
  • Audited fellow teller currency to contribute to dual-control procedures.
  • Provided customer records on demand, including account statements and copies of cheques.
  • Completed accurate, high-volume money counts via both manual and machine-driven approaches.
  • Reconciled cash drawer and resolved discrepancies.
  • Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
  • Placed orders for customer checks and verified starting numbers.
  • Removed mutilated currency from circulation.
  • Counted, checked and packaged coins and currency daily with 100 % accuracy.
  • Maximised customer satisfaction, educating customers on options for managing financial transactions by leveraging technology, tools and resources.
  • Logged cashier's cheques and other transactions to maintain the accuracy of account records.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Constantly met audit goals by creating and maintaining up to date records of each transaction in [Software].
  • Completed opening and closing procedures, from product replenishment to budget control.
  • Generated Key Performance Indicator reporting to drive better performance.
  • Leveraged strategic networking to create new business opportunities.
  • Increased revenue by upselling and recommending products.
  • Handled high-volume telephone and email enquiries to minimise backlogs.
  • Processed invoices and payment runs with complete accuracy.
  • Improved efficiency and productivity by acquiring new skills.
  • Used Microsoft Word and other software tools to create documents and clear communications.
  • Applied positive customer service approach to increase satisfaction levels.
  • Designed digital and print materials to engage audiences.
  • Offered friendly, efficient customer service and handled challenging situations with ease.

Pipeline production facility operation&maintenance

FENS SERVICES LTD
Lagos, Nigeria
03.2000 - 07.2001
  • Completed new installations, repairs and maintenance work on pipeline facility operations.
  • Protected pipelines in caustic environments by coating them with corrosion-resistant material every quarter.
  • Performed reactive maintenance, facilitating 24-hour call-out services to maintain high-performing pipeline systems in oil and gas industries.
  • Completed all assigned work on time and to high quality standards.
  • Responded to plant breakdowns and emergency callouts.
  • Evaluated product performance and advised on improvement strategies.
  • Optimised production processes to maximise return on investment.
  • Upheld proactive approach to health and safety practices for safe, secure working environment.
  • Maintained accurate and up-to-date records of equipment maintenance activities and repairs.
  • Coordinated activities of outside engineers, contractors and vendors to optimise project outcomes.
  • Liaised with contractors and third parties to facilitate specialist maintenance.
  • Assessed equipment and material needs, sourcing cost-effective, timely solutions.
  • Applied critical thinking to analyse problems, evaluate solutions and select best decisions.

Mathematics/Chemistry teacher

National Youth Service Corps NYSC
ORE/ONDO STATE, Nigeria
03.1999 - 02.2000
  • Assessed student performance, behaviour and class engagement.
  • Consistently acted as a positive role model for school behavioural values and principles.
  • Prepared lesson content and delivery in line with curriculum guidelines.
  • Set high expectations for academic progress and classroom behaviour through well-focused teaching and discipline.
  • Transformed complex concepts into understandable, useful information for improved subject comprehension.
  • Engaged students with lesson materials by building positive rapport.
  • Modified educational courses to account for exam and curricula changes.
  • Implemented Assessment for Learning strategies and encouraged self-assessment.
  • Maintained positive learning environments through outstanding classroom and behaviour management.
  • Set academic targets for students, communicating constructive feedback to address obstacles to learning.
  • Utilised innovative techniques to engage and educate pupils in complex mathematical concepts and methodologies.
  • Established clear learning outcomes and targets for different abilities.
  • Assessed and recorded pupils' progress to monitor academic progress and challenges.
  • Identified clear teaching and learning objectives and determined appropriate delivery methods.
  • Led extracurricular activities to promote holistic wellbeing.
  • Drafted lectures and interactive lessons to enhance literacy and numeracy.
  • Planned inspiring extracurricular activities for well-rounded student socialisation and development.
  • Improved student speed and ability in solving varied math problem.
  • Identified student strengths and weaknesses, providing constructive feedback to improve results.
  • Reported on students' progress and attitude to learning at parent-teacher meetings.
  • Worked collaboratively with other teachers to review data and develop instructional strategies to address student learning objectives.
  • Minimised low level disruption by enforcing classroom policies.
  • Reviewed assessment information and learning modalities to inform curriculum development.
  • Supported department development plans to meet new national curriculum requirements.
  • Set appropriate learning challenges for homework and assessments, providing constructive feedback upon marking to strengthen students' learning abilities.
  • Catered to different learning styles using diverse teaching methods and formats.
  • Implemented behaviour management strategies for optimised learning environment.
  • Planned and supervised educational excursions for enhanced student engagement.
  • Established positive, professional relationships with students, supporting academic and personal growth.
  • Completed training courses to keep up-to-date with new teaching methods and developments in the field.
  • Taught practical mathematical reasoning and theory, promoting day-to-day subject usability.
  • Raised standards and attainment levels with test-centric approach.
  • Promoted commitment to school's safeguarding processes to ensure paramount student safety and wellbeing.
  • Selected appropriate instructional resources and supplemented course texts with library resources and technological tools.
  • Built comprehensive understanding of mathematical concepts, methods, and vocabulary.
  • Used varied resources and technologies to maximise student engagement and understanding.
  • Maintained updated curriculum knowledge for expert student guidance.
  • Collaborated with teaching assistants and mentors to deliver additional support to struggling students.
  • Inspired interest and curiosity in mathematics through interactive games.
  • Applied Key Stage 3 and 4 curriculum knowledge to create robust lesson plans.
  • Created and marked homework, exams and class activities to monitor individuals' progress.
  • Assigned homework and out-of-class activities to underscore course concepts.
  • Delivered informative progress reports aiding student development.
  • Evaluated group and individual needs for curriculum and school requirements.
  • Achieved target exam results for department attainment.
  • Provided clear structures for lessons maintaining pace, motivation and challenge.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Taught Key Stage practical Science and Key Stage theory Chemistry engagingly, motivating students of all levels of abilities.
  • Helped students use scientific language, formulas and equations for scientific inquiry and investigation.
  • Kept attendance records up to date using assigned methods.
  • Taught physical, organic and inorganic chemistry using variety of materials like text books, worksheets and computers.
  • Treated students with dignity, building mutually respectful relationships and providing equal opportunities to all.
  • Professionally communicated with parents, outside agencies and other teachers for best interest of students.
  • Looked out for emotional, mental and physical health of students.
  • Supervised and coordinated laboratory experiments to prevent accidents.
  • Minimised classroom disruptions by assisting students to set and maintain standards of appropriate behaviour.

Education

Master of Business Administration - Financial Management

Lagos State University
Nigeria
05.2003 - 05.2005

Higher National Diploma - Chemical Enigineering

Institute of management and Technology Enugu
Nigeria
09.1996 - 09.1998

National Diploma - Chemical Engineering

Institute of Management and Technology Enugu
Nigeria
09.1993 - 09.1995

Skills

  • Financial management
  • Business administration
  • Verbal/written communication
  • Cash-handling expertise
  • Employee management
  • Business development
  • Multi-tasking ability
  • People-oriented
  • Sales professional
  • Regulatory compliance
  • Proficient in MS Office
  • Excellent time management skills
  • Customer service awareness
  • Financial analysis
  • Knowledge of Banking software
  • Marketing
  • Certified Data science and Analytics
  • High-value project management
  • Organised and efficient
  • Goal-oriented
  • Brand management
  • Human resource management
  • Team player
  • Salesforce
  • Background in mutual funds, stocks, bonds and investments
  • Problem-solving
  • Leadership
  • Accounting
  • Programme development
  • Strong team-builder
  • Bank security expert
  • Standard operating procedures (SOP) compliance
  • Financial leadership
  • Key performance indicators
  • Project budgeting
  • Analytical
  • Goal-orientated
  • Relationship management
  • Account analysis expertise
  • Knowledge of Equifax Application Engine
  • Loan process background
  • Banking
  • Excels in team leadership
  • Sales & Marketing budget management
  • Documentation development
  • Human resources knowledge
  • Financial services
  • Business development expertise
  • Strategic cost management (SCM)
  • Financial administration
  • Revenue growth
  • Complex problem solving

Accomplishments

Receive an award as the best customer centric branch in the branch premier league table (cash hub category) from Group Executive Technology & services for FY2023.

Languages

English
Fluent

Affiliations

  • Travelling, Reading and Table tennis.

Certification

Earn a badge on the following Data Analytics certifications .

1. Python for Data science and AI & Development.

2. Data Visualization and Dashboards with Excel and Cognos.

3.Excel Basics for Data Analytics.

4. Introduction to Data Analytics.

Work availability

Monday
Tuesday
Wednesday
Thursday
Friday
Saturday
Sunday
morning
afternoon
evening
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Quote

Business has only two functions – marketing and innovation.
Peter Drucker

Timeline

Head Branch operations/Services

FIRST BANK NIGERIA LIMITED
09.2020 - Current

Head financial transactions

FIRST BANK NIGERIA LIMITED
07.2019 - 09.2020

TEAM LEAD FINANCIAL TRANSACTIONS

First Bank Nigeria Limited
08.2018 - 07.2019

DESK HEAD, CHEQUE PRODUCTION & DISPATCH

First Bank Nigeria Limited
11.2015 - 07.2018

System administrator (CMC)

First Bank Nigeria Limited
01.2010 - 03.2015

Banking officer-Retail Marketing Officer

First Bank Nigeria Limited
06.2007 - 12.2009

Customer service officer-Management Trainee

Equitorial Trust Bank Limited
11.2006 - 06.2007

Master of Business Administration - Financial Management

Lagos State University
05.2003 - 05.2005

Bank teller/Bulk Teller

Basalt Enterprises Ltd c/o Equitorial Trust Bank
07.2001 - 11.2006

Pipeline production facility operation&maintenance

FENS SERVICES LTD
03.2000 - 07.2001

Mathematics/Chemistry teacher

National Youth Service Corps NYSC
03.1999 - 02.2000

Higher National Diploma - Chemical Enigineering

Institute of management and Technology Enugu
09.1996 - 09.1998

National Diploma - Chemical Engineering

Institute of Management and Technology Enugu
09.1993 - 09.1995

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Nnanyelu NwosuBanking and Finance