Nnamdi Offor

Lead person-centred support planning for individuals with complex needs, ensuring compliance with CQC standards and organisational policies.
• Conduct risk assessments, audits, and quality checks to maintain high service standards.
• Train, supervise, and mentor staff teams, improving performance, documentation accuracy, and safeguarding awareness.
• Analyse behavioural and operational data to inform care strategies and service improvements.
• Coordinate multi‑disciplinary communication with families, clinicians, and external agencies.
• Implement structured processes that improved reporting accuracy and reduced incident escalation times.

• Assisted clients with daily living activities, including personal hygiene, meal preparation, and mobility, promoting independence.
• Administered medication accurately and safely, following strict healthcare protocols to maintain client well-being.
• Encouraged service users to be independent and active members of society.
• Offered emotional support and companionship, reducing feelings of isolation among clients.
• Tracked and documented client behaviours, activity engagement, skills development and notable incidents.
• Managed challenging behaviour through de-escalation techniques and positive reinforcement, ensuring a safe environment.
• Developed and implemented individual care plans, tailoring services to meet the unique needs of each client.

• Picked and packed customer orders with accuracy, meeting daily productivity targets.
• Carried out day-to-day warehouse duties with care and attention, maintaining compliance with safety standards.
• Maintained cleanliness and organisation in the warehouse to support a safe working environment.
• Identified and removed damaged products, quickly replacing items with quality stock to minimise customer delays.
• Collaborated with team members to streamline warehouse operations and increase efficiency.

• Monitored and controlled large‑scale industrial production systems using SCADA and automated control interfaces.
• Interpreted real‑time data to optimise production efficiency, troubleshoot faults, and prevent downtime.
• Maintained strict adherence to safety, environmental, and operational standards.
• Collaborated with engineering teams to resolve technical issues and improve process reliability.
• Documented operational logs, performance metrics, and incident reports with high accuracy.
• Developed strong situational awareness and decision‑making skills in high‑pressure environments.

• Initiate comprehensive preventive plan and tracking tool design to ensure streamlined production processes.
• Develop routes for production field inspections to optimise efficiency and ensure thorough quality checks.
• Development of production work by inspecting files for reporting purposes. Follow up on maintenance and production issues raised during inspections.
• Oversaw daily, weekly, and monthly operational tasks, ensuring smooth workflow during normal operations and efficient management during stoppages.
• Improved manufacturing efficiency by managing KPIs, analysing and planning work flow, space requirements and equipment layout.

• Identified sources of leakages in each session of the plant that contribute to 80% of housekeeping issues and proposed effective solutions to mitigate them.
• Developed comprehensive standard operating procedures to ensure consistent application of production and process tasks using the FLS manual.
• Development of routes for production field inspections.
• Developed tracking tools to enhance efficiency in planned production field activities.
• Monitor and control pressure, flow, and temperature variables to ensure optimal operation.

• Responds to telephone and in-person requests for information.
• Identified potential clients to drive revenue growth for mansard products and services.
• Enlightens clients on the features and advantages of different Mansard products and services.
• Ensure exceptional customer care is delivered to clients.
• Informed customers of promotions and special offers to increase sales and revenue.
• Increased sales targets by developing and maintaining strong relationships with new and existing customers.
• Followed up with customers to offer additional support and check resolution satisfaction.
• Educated customers on how to use products or services by providing demonstrations and presentations.