Highly-Effective Business Analyst with over 2 (two) years of experience in agile environments across Business analysis, business development, project management, and stakeholder management. Proficient in Scrum and Agile procedures, product life cycle management, and requirements clarification. Proven track record of change management and business transformation to enhance growth and profitability. Adept at implementing current and future state improvements, using techniques like MoSCoW, CATWOE, SWOT, MOST, PESTLE/PEST. Skilled in building effective business partnerships, supporting transformation, and leading strategy-driven projects . Currently seeking new opportunities to add value.
Overview
14
14
years of professional experience
Work history
Business Analyst
Upthrust
05.2021 - Current
Interviewed with key business users to collect information on business processes and user requirements
Analyzed key aspects of businesses to evaluate areas for improvement and optimizations
Conducting Requirement Elicitation for clients and producing Elicitation Result
Created workflow diagrams and use case diagrams to provide technical requirements for the product development team
Mapped current business and operational processes and recommended areas for improvement
Developed product requirement specifications such as Epics, User Stories and User Acceptance for which was used by the development team in building out the product
Supported the product owner in requirement prioritization by and backlog grooming with the engineering team to determine what needs to be built next
Experience in process modelling and workflow analysis to identify gaps and areas for improvement
Function as a Technology Business Analyst by understanding business requirements and transforming those requirements into data mapping specs
Delivered end-to-end IT systems and business change projects in line with project specifications.
Applied data modelling practices to analyse findings and recommend operational changes.
Performed research to understand departmental and organisational needs, using findings to create tailored solutions.
Head of Strategy (Volunteer
Health Emergency Initiative for Indigent Patients, HEI
01.2016 - Current
Consulting with key stakeholders to develop short-term, medium and long- time strategic growth plan for improvements of organisations operations
Planned daily operations to focus team efforts on current priorities.
Developed the training and sponsorship criteria for free training of first responders for schools, volunteers and partners agencies
Development of innovative annual key programmes and projects
Help develop tools and reports to evaluate organisational projects and effectively communicate findings to key stakeholders within the organisation
Researching new technologies and regulations that could impact the organisations operational model
Work with the project team and board members to sustain the collaboration with existing partners and widen stakeholders base and collaboration with new partners
Develop, interpret and document the organisations job roles and business processes
Manage results of strategy sessions and review with project team for top-tier account teams and priority channels (action plans, lessons learned)
Documented process flows and implemented requirements for functional improvements.
Supported implementation of proposed plans by following best practices in change management.
Devised and led operational changes to generate significant improvements and measurable results in line with business objectives.
Produced written documentation,and visual presentations to report data to influence key stakeholders.
Produced research and thought leadership across organisation areas of expertise.
Generated insights through stakeholder engagement, collating and applying recommendations.
Business Analyst Intern
Upthrust
11.2020 - 05.2021
Completed weekly reports and presented findings to managers after conducting in-depth statistical analysis and evaluations of business operations and performance
Developed and implemented new automation test scripts, studied financial statements, and designed client/staff surveys
Observed market trends, created expert graphs, charts, and presentations, and took part in executive team meetings
Worked across multiple departments to gain valuable business insights.
Created performance dashboard to enable easy data access across organisation.
Executed all other duties assigned
Assistant
Multilateral Air Services
06.2018 - 10.2020
Chartered Institute of Logistics and transport
01.2009 - 01.2020
Panel
06.2016 - 05.2018
Member of the International Civil Aviation Organisation (ICAO) that developed and reviewed the 'Standards and Recommended Practices' (SARPS) for member states and signatories to ICAO Multilateral Air Services Agreements
Ii
Bilateral Air Services Agreement Negotiations (BASA) Expert, Successfully negotiated over 25 Bilateral Air Services Agreements that resulted in the commencement of several new international airline operations.
Head
01.2012 - 05.2016
Established new regulatory and compliance monitoring system that reduced physical oversight by over 50
Air Charter Coordinator
02.2009 - 12.2011
Established at source tracking mechanism that reduced unreceipted and uncollected revenue by over 35
Education
Airline Business Foundation International Air Transport Association (IATA) -
Regulation, International Air Transport Association (IATA) - undefined
Management of Aviation Quality & Service (IATA - undefined
Aviation Law for Managers, (IATA) - undefined
Air Transport Management - undefined
IATA
Strategic Direction in Civil Aviation - (IATA - undefined
Safety Management Systems, (IATA) FAAN Training School - undefined
Lead Resuscitation Officer at East Suffolk and North Essex NHS Foundation TrustLead Resuscitation Officer at East Suffolk and North Essex NHS Foundation Trust