Nkitou Vera Bechem
Abu Dhabi
Summary
Experienced with teamwork, contributing to seamless daily operations and collective success. Utilizes strong communication skills to enhance team efficiency and resolve issues promptly. Track record of reliability and adaptability, ensuring consistent support and positive outcomes.
Overview
4
4
years of professional experience
Work History
Team Member
Avolta, Jones the grocer Zayed international Airport
Abu dhabi, UAE
02.2023 - 03.2026
- Cultivated positive customer relationships through effective communication, enhancing company service and reputation.
- Memorized essential menu features, ingredients, and allergen information to enhance customer service.
- Provided exceptional service by demonstrating adaptability and initiative in diverse interactions.
- Delivered exceptional customer service to enhance guest satisfaction.
- Addressed customer complaints with empathy and professionalism, ensuring prompt resolution of issues.
- Conducted inventory audits to identify discrepancies and implement corrective actions for variances.
- Facilitated team meetings by contributing innovative ideas to enhance service delivery.
Waitress
Jawa speciality coffee
Abu Dhabi
01.2022 - 01.2023
- Fostered positive customer relationships through strategic communication to enhance service quality.
- Mastered essential menu features, ingredients, and allergen information to elevate customer service standards.
- Delivered exceptional service by showcasing adaptability and initiative in various customer interactions.
- Provided outstanding customer service to elevate guest satisfaction.
- Resolved customer complaints with empathy and professionalism, ensuring timely issue resolution.
- Executed inventory audits to identify discrepancies and enforce corrective actions for variances.
- Led team meetings, contributing innovative ideas to enhance service delivery.
Education
High School Diploma -
Diligent bilingual academy
Cameroon07.2018
Skills
- Guaranteed product performance and service delivery reliability through rigorous quality control measures
- Implemented food safety guidelines to ensure compliance and uphold health standards
- Executed advanced cleaning techniques to optimize operational efficiency
- Elevated guest and client satisfaction by implementing proactive service initiatives
- Oversaw operations of point-of-sale systems to guarantee efficient transaction processing
- Assisted in serving food and beverages to customers Supported team members in keeping dining areas clean and organized Helped manage inventory and restock supplies as necessary
- Delivered basic first aid to provide immediate care and support for individuals in need
- Assisted customers with inquiries and resolved issues quickly Helped clients understand product features and benefits to improve user experience Supported team in achieving high customer satisfaction ratings
- Exhibited resilience in high-pressure environments to sustain productivity levels
- Oversaw application of cleaning chemicals to uphold sanitation and hygiene standards
- Developed and executed fire safety awareness programs to strengthen workplace safety culture
LANGUAGES
English First language
French: C2 Proficient
Timeline
Team Member
Avolta, Jones the grocer Zayed international Airport
02.2023 - 03.2026
Waitress
Jawa speciality coffee
01.2022 - 01.2023
High School Diploma -
Diligent bilingual academy