Hi, I’m
Nkgopolang Sylvia Motlaleselelo
Gaborone
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
8
years of professional experience
Work History
Sidilega Private Hospital
Ward Hostess
06.2020 - Current
Job overview
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Managed time efficiently in order to complete all tasks within deadlines.
- Delivered services to customer locations within specific timeframes.
- Excellent communication skills, both verbal and written.
- Proven ability to learn quickly and adapt to new situations.
Magville Guest House
Lodge Assistant
12.2019 - 12.2020
Job overview
- Boosted customer satisfaction by promptly addressing inquiries and resolving issues professionally.
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
- Greeted guests in with friendliness and professionalism.
- Assisted manager in all aspects of business operations.
- Worked closely with management to provide effective assistance for specific aspects of business operations.
- Offered technical support and troubleshot issues to enhance office productivity.
- Monitored and ordered supplies and materials to keep office well stocked.
- Collected and input timesheet data into automated accounting system and processed labor corrections.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
Maun Lodge
Waitress/Bar Lady
06.2016 - 09.2018
Job overview
- Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
- Provided support during busy periods by assisting other servers in cleaning tables and resetting them quickly for incoming guests.
- Streamlined order processing for increased efficiency through clear communication with kitchen staff.
- Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
- Collaborated closely with bartenders to fulfill beverage orders accurately while managing patron expectations efficiently.
- Facilitated seamless dining experiences for large parties by coordinating orders and special requests.
- Ensured food safety compliance by adhering to proper handling procedures when serving dishes.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Handled cash transactions accurately, ensuring proper accounting and minimizing discrepancies at the end of shifts.
- Coordinated with kitchen staff to ensure special requests or dietary restrictions were accurately communicated and accommodated for guests.
- Set up banquet events according to specific client requirements, ensuring a successful event experience for all attendees.
Sidilega Private Hospital
Cashier
06.2021 - 05.2023
Job overview
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Addressed customer needs and made product recommendations to increase sales.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Used POS system to enter orders, process payments and issue receipts.
Education
Career Dreams Center Maun
Certificate from Hospitality Tourism And Operations
06.2016
Maun Senior Secondary School Maun
BGCSE from High School
11.2013
Skills
- Excellent Communication
- Multitasking Abilities
- Organization and Time Management
- Microsoft Office
- Data Entry
- Verbal Communication
- Teamwork and Collaboration
- Remote Office Availability
- Organizational Skills
Timeline
Cashier
Sidilega Private Hospital
06.2021 - 05.2023
Ward Hostess
Sidilega Private Hospital
06.2020 - Current
Lodge Assistant
Magville Guest House
12.2019 - 12.2020
Waitress/Bar Lady
Maun Lodge
06.2016 - 09.2018
Career Dreams Center
Certificate from Hospitality Tourism And Operations
Maun Senior Secondary School
BGCSE from High School
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