Hi, I’m
Nkgopolang Sylvia Motlaleselelo
Gaborone
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
8
years of professional experience
Work History
Sidilega Private Hospital
Ward Hostess
2020.06 - Current (4 years & 3 months)
Job overview
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Managed time efficiently in order to complete all tasks within deadlines.
- Delivered services to customer locations within specific timeframes.
- Excellent communication skills, both verbal and written.
- Proven ability to learn quickly and adapt to new situations.
Magville Guest House
Lodge Assistant
2019.12 - 2020.12 (1 year)
Job overview
- Boosted customer satisfaction by promptly addressing inquiries and resolving issues professionally.
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
- Greeted guests in with friendliness and professionalism.
- Assisted manager in all aspects of business operations.
- Worked closely with management to provide effective assistance for specific aspects of business operations.
- Offered technical support and troubleshot issues to enhance office productivity.
- Monitored and ordered supplies and materials to keep office well stocked.
- Collected and input timesheet data into automated accounting system and processed labor corrections.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
Maun Lodge
Waitress/Bar Lady
2016.06 - 2018.09 (2 years & 3 months)
Job overview
- Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
- Provided support during busy periods by assisting other servers in cleaning tables and resetting them quickly for incoming guests.
- Streamlined order processing for increased efficiency through clear communication with kitchen staff.
- Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
- Collaborated closely with bartenders to fulfill beverage orders accurately while managing patron expectations efficiently.
- Facilitated seamless dining experiences for large parties by coordinating orders and special requests.
- Ensured food safety compliance by adhering to proper handling procedures when serving dishes.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Handled cash transactions accurately, ensuring proper accounting and minimizing discrepancies at the end of shifts.
- Coordinated with kitchen staff to ensure special requests or dietary restrictions were accurately communicated and accommodated for guests.
- Set up banquet events according to specific client requirements, ensuring a successful event experience for all attendees.
Sidilega Private Hospital
Cashier
2021.06 - 2023.05 (1 year & 11 months)
Job overview
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Addressed customer needs and made product recommendations to increase sales.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Used POS system to enter orders, process payments and issue receipts.
Education
Career Dreams Center , Maun
Certificate from Hospitality Tourism And Operations
06.2016
Maun Senior Secondary School , Maun
BGCSE from High School
11.2013
Skills
- Excellent Communication
- Multitasking Abilities
- Organization and Time Management
- Microsoft Office
- Data Entry
- Verbal Communication
- Teamwork and Collaboration
- Remote Office Availability
- Organizational Skills
Timeline
Cashier
Sidilega Private Hospital
2021.06 - 2023.05 (1 year & 11 months)
Ward Hostess
Sidilega Private Hospital
2020.06 - Current (4 years & 3 months)
Lodge Assistant
Magville Guest House
2019.12 - 2020.12 (1 year)
Waitress/Bar Lady
Maun Lodge
2016.06 - 2018.09 (2 years & 3 months)
Career Dreams Center
Certificate from Hospitality Tourism And Operations
Maun Senior Secondary School
BGCSE from High School
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