Summary
Work history
Education
Skills
Languages
Timeline
pwb
Njindo Raoul

Njindo Raoul

Abu Dhabi,United Arab Emirates

Summary

Resourceful individual with outstanding knowledge in developing and maintaining a healthy customer pipeline. Consistently works to attract new business opportunities. Incredible customer service abilities with over 5 years experience in client facing roles. Excellent communication and listening skills to effectively understand clients needs. Proactive planner and problem solver.

Work history

Concierge Agent

W Abu Dhabi Yas Island
Abu Dhabi, United Arab Emirates
10 2021 - Current
  • Collaborated efficiently with team members for streamlined operations.
  • Upheld hotel's brand image through excellent customer interactions.
  • Delivered exceptional service to VIP guests, exceeding expectations.
  • Maintained up-to-date knowledge of local attractions for better recommendations.
  • Ensured smooth operations for daily concierge activities.
  • Managed reservation system accurately, reducing booking conflicts.
  • Provided personalised services to guests, improving their stay experience.
  • Offered detailed information about hotel's facilities and services, guiding guests effectively.
  • Maintained professional demeanour whilst dealing with difficult situations.
  • Responded swiftly to guest inquiries, ensuring satisfaction.
  • Assisted in planning and booking local tours, enhancing holiday experiences.
  • Promoted special events to increase hotel revenue opportunities.
  • Recommended hotel services to upsell dining, bar and spa experiences.

Real Estate Leasing Agent (Part time)

Blessing Properties L.L.C
Abu Dhabi, United Arab Emirates
11 2024 - 06 2025
  • Secured long-term tenancies by providing exceptional customer service.
  • Conducted viewings for potential tenants, leading to successful lease signings.
  • Negotiated favourable lease agreements to meet both tenant and landlord expectations.
  • Ensured legal compliance with all leasing documents, minimising risk of disputes.
  • Increased tenant satisfaction by promptly addressing and resolving issues.
  • Developed marketing strategies for vacant properties, reducing empty periods.
  • Handled tenant complaints professionally, maintaining high satisfaction levels.
  • Assisted prospective tenants in understanding lease terms before signing contracts.
  • Coordinated repairs and maintenance tasks with contractors to ensure timely completion.
  • Performed background checks on all apartment applicants.

Sales and Marketing Intern

W Abu Dhabi Yas Island
Abu Dhabi , United Arab Emirates
02 2023 - 08 2023
  • Compiled and maintained databases of potential leads for the sales team.
  • Managed customer queries, improving overall customer satisfaction rates.
  • Improved client relations through prompt and professional follow-ups.
  • Boosted customer engagement with effective social media campaigns.
  • Coordinated promotional events to increase product awareness.
  • Contributed ideas for creative content to be used in marketing materials.
  • Conducted competitor analysis to stay ahead of industry trends.
  • Optimised conversion rates by tailoring sales pitches to suit client needs.
  • Built productive working relationships through proactive, responsive communication.
  • Conducted market research to understand customer base and enhance products.

Education

BSc - Geology

University of Buea

High School Diploma - Sciences

Progressive Comprehensive High School

Skills

  • Interpersonal communications
  • Policies and procedures
  • Vendor interaction
  • Telephone etiquette
  • Guest experiences
  • Administrative skills
  • Hospitality services
  • Possess a valid driver's license

Languages

English
Fluent
French
Fluent

Timeline

Concierge Agent

W Abu Dhabi Yas Island
10 2021 - Current

Real Estate Leasing Agent (Part time)

Blessing Properties L.L.C
11 2024 - 06 2025

Sales and Marketing Intern

W Abu Dhabi Yas Island
02 2023 - 08 2023

BSc - Geology

University of Buea

High School Diploma - Sciences

Progressive Comprehensive High School

Similar Profiles

Create profile
Njindo Raoul