GRACE WAMBUI NJENGA
Southampton,Hampshire
Summary
A well-rounded individual full of ambition and passion in providing care/customer service. Proactive and driven, I take all my tasks with keenness and focus, needing little supervision to achieve my goals. With my gained and growing skillset, I want to offer the best service to all whilst contributing positively to the prosperity of the institution I serve.
Overview
11
11
years of professional experience
2
2
years of post-secondary education
Work history
CATERING MENU LOGISTICS CLERK
CATERING GROUP HMC PROJECTS
DOHA
2021.11 - 2023.11
- Perform all clerical and administrative assistant duties that include but not limited to :
- To undertake routine clerical work and associated tasks
- To receive telephone and email enquiries and deal with them in a prompt, professional manner to ensure accurate information is disseminated to designated parties
- To arrange food preparation and transport coordinate to patients as required
- To provide an efficient administration office service to all patients attending the facilities while maintaining a sensitive friendly approach
- Accurately record telephone messages and other enquiries and refer as appropriate,
- Attend admin team/departmental meetings on a regular basis
- Liaison with clinical, non - clinical staff, and the catering department in regard to patients' dietary requirements, allergies conditions, therapeutic and normal diets allergies conditions
- Maintain a clear line of correspondence to the catering department to provide daily meals/snack accordingly and timely
- Appropriate removal of food waste (as per site process) using designated waste and recycling streams
- Ensure codes of practice and food hygiene practices are followed as per site training
- Ensure temperatures of cooked foods is recorded, along with chilled and frozen storage using the designated sheets
- Ensure Hospitality is delivered to areas as booked in liaison with the Hospitality
- Manager
- Met deadlines by managing workload independently
- Maintaining electronic files and databases and encoding data for monthly evaluation reports
- Submitting Patients satisfaction reports, complains and request to the rightful departments
- Ensure all personal staff p-file are updated(Visa, medical, training records)
- Coordinate for all staff HR induction, orientations and trainings
- Provide administrative support through departments.
CARE ASSISTANT/CAREGIVER
NATIONAL SPINAL INJURY REFERRAL HOSPITAL
2021.04 - 2021.11
- Responsible for participating and assisting in the delivery of care / services to patients
- Provide safe and compassionate care of a high standard under supervision of registered nurses
- Administering medications and other treatments as prescribed by nurses and physicians
- Respond to requirements of paediatrics, adolescent, adult and elderly patients, family members and visitors
- Monitor individual's physical and emotional wellbeing, promptly reporting changes for care plan adjustments
- Help individuals with day-to-day activities while consistently encouraging independence and self-belief
- Performing or assisting in washing and dressing patients who need help
- Serving meals and assisting patients during feedings
- Helping patients to move around, engaging them in permitted activities
- Making beds
- Assist clinical staff with wound care and health assessments, enhancing care continuity between support teams
- Observe patient condition and behaviour closely
- Reporting changes or concerns promptly
- Assist with rehabilitative care following treatment plans established by health professionals.
WAITRESS
ZIPANG, IRISH LOUNGE, KENYA
2018.02 - 2021.03
- Interacting with customers by taking orders, making recommendations and providing accurate bills
- Serving food and drinks, processing payments, and any other necessities needed in a timely manner
- Handling multiple tables and tasks in an efficient manner
- Cleaning and clearing tables
- Assisting with opening and closing duties such as preparing ingredients and restocking items, such as straws, napkins, etc
- Learning about beverages, such as wine, beer, and cocktails
- Checking identification to ensure customers are the proper age to purchase alcoholic beverages
- Standing, walking, and carrying heavy trays of food and drinks.
FRONT DESK RECEPTIONIST
JUMEIRAH 2 BEACH RESORT
DUBAI
2013.01 - 2016.01
- Screening and verifying visitor IDs, maintaining security logins of personnel and office equipment
- Check list of all arrival and departures
- Handling complains and issue regarding the services offered
- Welcoming and greeting guest and VIP upon arrivals and checkouts
- Manage reservations and making supervision of the front office staff on daily basis
- Coordinate and organize the front desk task while giving feedback to customerrequests for information
- Report all escalating complex problems to line manager.
Education
NVQ Level 3 - NEBOSH INTERNATIONAL GENERAL CERTIFICATE IN OCCUPATIONAL HEALTH AND SAFETY
DISS TRAINING AND CONSULTING
QATAR 2023.04 - 2024.11
NVQ Level 2 HIGHFIELD - RISK ASSESMNET
DISS TRAINING AND CONSULTING
QATAR 2023.07 - 2023.08
NVQ Level 2 HIGHFIELD, - FIRE SAFETY
DISS TRAINING AND CONSULTING
QATAR 2023.07 - 2023.08
Skills
- Administrative support
- Flexibility and a positive, can do attitude
- An eye for detail
- Well organised
- Food Safety guidelines are followed at all times
- Ability to work as part of a team
- Strong verbal communication skills
- Computer literate
- Customer service oriented
- Point of Sale system operation
- Manual/digital filling/record-keeping and bookkeeping
- Occupational health and safety awareness
- Fire safety & Risk assessment awareness
- Personal health care, Basic life support: patient handling, feeding, bathing
- And positioning
- Proper waste disposal
Languages
English
Upper intermediate
Work availability
Monday
Tuesday
Wednesday
Thursday
Friday
Saturday
Sunday
morning
afternoon
evening
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Quote
The way to get started is to quit talking and begin doing.
Walt Disney
Timeline
NVQ Level 2 HIGHFIELD - RISK ASSESMNET
DISS TRAINING AND CONSULTING
2023.07 - 2023.08
NVQ Level 2 HIGHFIELD, - FIRE SAFETY
DISS TRAINING AND CONSULTING
2023.07 - 2023.08
NVQ Level 3 - NEBOSH INTERNATIONAL GENERAL CERTIFICATE IN OCCUPATIONAL HEALTH AND SAFETY
DISS TRAINING AND CONSULTING
2023.04 - 2024.11
CATERING MENU LOGISTICS CLERK
CATERING GROUP HMC PROJECTS
2021.11 - 2023.11
CARE ASSISTANT/CAREGIVER
NATIONAL SPINAL INJURY REFERRAL HOSPITAL
2021.04 - 2021.11
WAITRESS
ZIPANG, IRISH LOUNGE, KENYA
2018.02 - 2021.03
FRONT DESK RECEPTIONIST
JUMEIRAH 2 BEACH RESORT
2013.01 - 2016.01