Nizam Muhammadi
Ilford,Redbridge
Summary
Seasoned Telephone Interviewer with knack for building rapport and gathering accurate information. Excel in managing high-volume calls, ensuring quality and consistency in data collection. Known for transforming call processes that enhance response rates and improve overall interview outcomes.
Overview
3
3
years of professional experience
5
5
years of post-secondary education
Work History
Telephone interviewer
Ipsos MORI
06.2024 - 07.2024
- Recorded, handled and processed data for accurate analyses
- Engaged participants using excellent interpersonal and interviewing abilities
- Helped interviewees understand survey questions while remaining impartial
- Applied different interview techniques to extract as much detail and data as possible
- Built rapport with participants to gain maximum insight into specified research areas
- Entered participant responses onto database using computer-assisted interviewing system
- Followed scripts, questionnaires and survey templates to ask specific questions
- Explained interview purposes as appropriate to help get people onboard
- Informed participants on data collection and storage procedures and requested permissions
Shop supervisor
Fone Repair Store
Yeovil, Somerset
01.2023 - 12.2023
- Attended to customer needs promptly, leading shop teams by example
- Retained knowledge of current and new stock to resolve staff and customer queries
- Processed deliveries and delegated unpacking, pricing and replenishment tasks to maximise efficiency
- Trained team to upsell products and navigate POS systems
- Built positive supplier relationships for cost-effective stock sourcing
- Handled store opening and closing procedures with exceptional attention to detail for optimal safety
- Trained and supervised six team members, building and maintaining strong sales teams to maximise results
- Performed risk assessments and security checks to comply with health and safety legislation
Shop assistant
Fone Revive
Yeovil, Somerset
07.2021 - 12.2022
- Organised stock and checkout area proactively between serving customers to maintain orderly shop floor
- Shelved and merchandised new products in visually appealing, organised displays to engage customers
- Operated cash registers with accuracy and processed cash and card transactions
- Completed opening and closing duties in line with established schedule
- Assisted customers with product selection and sales, recommending items to increase transaction value
- Guaranteed high levels of customer satisfaction through product knowledge and attentive service
Education
Rokeby School
09.2016 - 06.2021
Skills
- Customer Service
- Multitasking
- Real time data entry
- Call handling technology
- Rapport building
- Probing
- Quality control management
- Excellent communicator
Custom
References available upon request.
Timeline
Telephone interviewer
Ipsos MORI
06.2024 - 07.2024
Shop supervisor
Fone Repair Store
01.2023 - 12.2023
Shop assistant
Fone Revive
07.2021 - 12.2022
Rokeby School
09.2016 - 06.2021
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