Summary
Overview
Work history
Education
Skills
Accomplishments
Languages
Certification
Affiliations
Volunteering
Timeline
Generic

Nihal Singh Rai

Ilford,Essex

Summary

A highly responsible and reliable professional with a strong ability to perform well under pressure. Demonstrates exceptional critical thinking and creative idea generation, complemented by advanced computing skills and case analysis expertise, and is known for sociability and proactive salesmanship, with a focus on achieving results through patience and endurance. Committed to leveraging these skills towards career advancement in dynamic environments.

Overview

8
8
years of professional experience
4
4
years of post-secondary education
1
1
Certification

Work history

Front of House Server

Greene King
London, Redbridge
01.2024 - 06.2025
  • Memorized frequent customer preferences to build relationships and loyalty.
  • Presented menus to answer questions about items and make recommendations.
  • Effectively managed large parties by providing efficient, attentive service while ensuring accuracy with orders.
  • Checked on guests to verify satisfaction with each course.
  • Built strong relationships with regular customers, ensuring a welcoming and enjoyable experience.
  • Clearly conveyed menu options, promotions, and recommendations while maintaining a friendly and professional demeanor.
  • Understood customer preferences and needs, quickly addressing special requests or concerns.
  • Handled difficult customers and diffused tense situations with patience and professionalism.
  • Processed payments accurately and efficiently, balancing tills at the end of shifts.
  • Monitored inventory levels, restocked efficiently, and minimized waste to maximize profitability.
  • Thrived in a fast-paced environment, juggling multiple orders while maintaining quality service.
  • Managed high-demand periods without compromising service standards.
  • Balanced customer interactions, order preparation, and cleaning duties effectively.

Content Moderator

Roxbot
02.2021 - 12.2022
  • Worked closely with kitchen staff, servers, and management to ensure smooth operations.
  • Assisted new staff with onboarding, helping them understand service expectations.
  • Responded to unexpected challenges, such as stock shortages or customer complaints, with creative solutions.
  • Adapted to changing shifts, customer demands, and new policies with ease.
  • Supported multiple members with various problems and resolved those problems till members are satisfied.

Website Chat Head Administrator

FlyingPandaTV
08.2017 - 10.2019
  • Answering online queries/tickets that members have created regarding an issue/question.
  • Dealing with rule-breakers on the server and moderating the chat in case anything arises.
  • Involving myself with the community and making sure everything is in check.
  • Interacted with 40-100 members each day.
  • Interacted with customers professionally by phone and email to deliver accurate service information.
  • Oversaw database to maintain updated records and accuracy.
  • Organised team-building activities to foster professional relationships with staff.
  • Implemented guidelines and procedures for staff to comply with.
  • Managing a team as a Head Administrator whilst co-ordinating events and tasking certain roles to staff members.
  • Established relationships with other groups to organise merged events together.
  • Managed with over 30 members a day.
  • Completed duties to deliver on targets with accuracy and efficiency.

Education

Law (LLB) - Law Candidate

University of Essex
10.2022 - 06.2026

A-Levels - 3 A-Levels C-D

Beal Sixth Form

GCSE - 8 GCSE's B-C

Beal High School

Skills

  • Performing well under pressure
  • Highly responsible and reliable
  • Sociable
  • Proactive
  • Critical thinking
  • Creative idea generation
  • Salesmanship
  • Computing Skills
  • Case analysis
  • Patience endurance

Accomplishments

  • To provide an understanding of engineering as a career.
  • To equip attendees with basic engineering skills as well as encouraging their personal development.
  • The course also offered the opportunity to work with professional design engineers from 'Olympus' and 'TFL' and collaborate with them on a group project: 08/05/19 - 08/09/19.
  • CyberFirst Defenders in partnership with GCHQ, held at Imperial College London, Non-residential.
  • Aims of the course: CyberFirst Defenders aims to inspire and excite pupils about cyber security.

Languages

Punjabi

Certification

  • 3 Certificates within CyberFirst Defenders—over 3 years ranging from Beginner to Advanced
  • Accomplished Bronze & Silver Duke of Edinburgh Awards

Affiliations

  • Cooking (specifically Thai and East Asian Cuisines)
  • Rugby
  • Gaming
  • Building and designing computers

Volunteering

Blood Drive Volunteer, 12/09/21, DKMS, Took temperatures, blood pressure and weight to prepare patients for examinations., Interviewed patients and families to identify problems relating to care., Sterilized medical equipment to prevent microbial contamination, swabbed patients with cottonbuds to get tested.


Young Scout Leader, July 2018- August 2019,Being a young leader in Scouts is a powerful role that cultivates essential skills for both personal and professional growth. It sharpens leadership, teamwork, and communication abilities while fostering problem-solving and decision-making under pressure. Organising activities and managing responsibilities builds strong planning, organisational, and time-management skills. The role also enhances resilience, adaptability, and emotional intelligence, preparing young leaders to handle challenges with confidence and empathy. This experience is invaluable, shaping future leaders who excel in any environment.

Timeline

Front of House Server

Greene King
01.2024 - 06.2025

Law (LLB) - Law Candidate

University of Essex
10.2022 - 06.2026

Content Moderator

Roxbot
02.2021 - 12.2022

Website Chat Head Administrator

FlyingPandaTV
08.2017 - 10.2019

A-Levels - 3 A-Levels C-D

Beal Sixth Form

GCSE - 8 GCSE's B-C

Beal High School
Nihal Singh Rai