Summary
Overview
Work history
Education
Skills
Interests
Languages
Timeline
CustomerServiceRepresentative

NIYAZ ISLAM

London

Summary

Highly efficient Team Member well established in fast-paced and challenging environments. Eager to learn with aptitude for applying new knowledge with skill and efficiency.

Overview

4
4
years of professional experience

Work history

Customer service representative

HMPO
Remote, City of London
01.2023 - 07.2023
  • Answered customer telephone calls promptly and improved on-hold wait times.
  • Handled customer complaints, providing appropriate solutions to guarantee positive outcomes.
  • Assisted customers with varying questions using product knowledge and service expertise.
  • Helped customers with all different inquires and questions they needed answered professionally about their passport inquiry.
  • Checked authenticity of passports to confirm individuals' identity and nationality.

Customer assistant

Tesco
London, London
12.2022 - 03.2023
  • Maintained sales floor stock levels through consistent monitoring and regular replenishments.
  • Offered advice on product selection for enhanced levels of support and service.
  • Provided fast checkout service with high levels of customer care and transaction speed.
  • Carried out regular quality checks to ensure displayed products were in good, saleable condition.

Team Member

Mc Donald's
London
06.2021 - 12.2021
  • Working in very busy hours such as lunch time and having to deal with some difficult customers
  • Providing excellent customer service always aiming to meet the customers standards
  • Working as a team and also taking the extra mile to help my colleague if they are ever in need for help

General Assistant

Sainsburys
London
01.2020 - 01.2021
  • Making sure vans are loaded chronologically in a specific order to ensure van drivers have an easy time finding which location to deliver to
  • Having to work in a fast paced environment working towards deadlines and making sure vans go out on time.
  • Having to organise and keep the whole warehouse neat and tidy

Telephone Interviewer

Perspective Research Services, Angel and Islington
London
02.2019 - 12.2019
  • Use computers for various applications, such as database management or word processing
  • Seek and provide information to help companies determine their position in the market place
  • Gather data on competitors and analyse their prices, sales and method of marketing and distribution
  • Prepare reports of findings, illustrating data graphically and translating complex findings into written text.

Education

Langdon Park Secondary School

Skills

  • Working under pressure
  • Sociable
  • Kind Mannered
  • Excellent customer service
  • Cash handling
  • Food preparation
  • Food hygiene protocol

Interests

Interests/Hobbies, My main interests are watching movies, listening to music and keeping healthy by exercisingregularly in the gym. I also enjoy regularly spending time with friends and family.

Languages

English
Native

Timeline

Customer service representative

HMPO
01.2023 - 07.2023

Customer assistant

Tesco
12.2022 - 03.2023

Team Member

Mc Donald's
06.2021 - 12.2021

General Assistant

Sainsburys
01.2020 - 01.2021

Telephone Interviewer

Perspective Research Services, Angel and Islington
02.2019 - 12.2019

Langdon Park Secondary School

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NIYAZ ISLAM